Revenue Hub

APRIL 11, 2023

One example is when a front desk employee receives an inquiry for a hotel room that is fully booked; the employee will tell the guest that the hotel is fully booked and then do nothing else. It is even worse in hotels with extensive meeting spaces when employees tell the customer that the hotel is fully booked.

Book 75

Book Information Reservations Catering 75

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. Each of these channels has its own associated costs and potential revenue.

Pricing 63

Pricing Book Article Events 63

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

MAY 29, 2024

But here’s the good news: with the right approach, you can turn those hotel RFPs into booked events and boost your hotel’s group business. Here’s the scoop: Big Bucks: Group bookings mean serious cash flow for your hotel. RFPs are your gateway to a goldmine of group bookings. So, there you have it.

Events 52

Events Catering Book Budgeting 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Catering 40

SiteMinder

JULY 4, 2024

A satisfied guest is more likely to book a return stay, and also recommend your property to their friends, family, and peers. However, if guests don’t feel connected to your brand, they could still be ruled by price, location or facilities next time they choose to book a stay. How did you book your stay with us?

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

7 Shifts

MAY 23, 2024

.” One strategy you can apply is to avoid raising your prices during the time of year when customers are doing their back-to-school shopping. During this time, parents are more concerned with buying their children's books and uniforms than spending $20 on a takeout meal. or "Do you want your drink upsized?"

Pricing 78

Pricing Scheduling Events Marketing 78

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

JUNE 16, 2024

Have a function room to cater to special events and occasions A great restaurant experience goes beyond serving good quality food—you should sell them memories and unique experiences, too. You can also offer a custom menu for these special occasions, like party-sized pizzas, party platters, and drink towers.

Marketing 78

Marketing Catering Events Reservations 78

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Engaging with customers through social media allows restaurants to share stories, gather feedback, and continuously engage with their audience.

Scheduling 189

Scheduling Server Reservations POS Systems 189