Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

NOVEMBER 10, 2023

It can connect to the web, so any bookings that are done online rather than over the phone or in person can be updated in real-time. This is helpful, as it will help to reduce the chance of double-booking a room or not filling a room. The software can let users assign rooms to the housekeeping staff based on different floors or blocks.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. The growing demand for contactless services, driven by technological advancements and evolving guest expectations, has solidified the role of automated systems in modern hotels.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. The growing demand for contactless services, driven by technological advancements and evolving guest expectations, has solidified the role of automated systems in modern hotels.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

InnQuest

JANUARY 26, 2023

Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

Hotelogix

JANUARY 27, 2024

It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties. It differs from a Property Management System (PMS), which focuses on hotel operations like room bookings, guest check-ins/outs, and housekeeping management.

POS Systems 147

POS Systems Property Management Information Housekeeping 147

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. Should I be thinking about adopting AI for my property now?

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Hotelogix

NOVEMBER 29, 2024

Even before the moment they step foot in your establishment, guests require respectful and expeditious service. This infers check-in should be instantaneous; activities should be simple to book and maintain, and services like transportation or turndown should be professionally handled with deliberate forethought.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. –

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service.

Information 59

Information Reservations Guest Satisfaction Book 59

InnQuest

AUGUST 15, 2023

The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. As booking platforms and OTAs grow, the need for a channel management system has become important for hotel owners and managers now more than ever.

Reservations 130

Reservations Book Property Management Information 130

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

Communication 109

Communication Customer Service Housekeeping Article 109

Revenue Hub

NOVEMBER 23, 2022

Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests.

Reservations 98

Reservations Book Training Housekeeping 98

Hotel Owner

MAY 28, 2024

On the flip side, a stellar stay has the potential to grow your customers’ loyalty and personal recommendations as a reliable and welcoming host. Since the pandemic happened and with more discourse surrounding sustainability, housekeeping has been brought to centre stage in a way that it hasn’t been before.

Housekeeping 96

Housekeeping Information Customer Service Book 96

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

Hotel Business

MARCH 14, 2024

From enhanced payment security and a fully rewritten AI-powered booking engine to an AI chat concierge and robotic process information, Maestro is driving innovation and taking loyalty to new heights.” Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions. “We

Concierge 59

Concierge Housekeeping Book Pricing 59

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotelogix

AUGUST 26, 2024

  Reduced Costs : Effective communication among staff prevents costly mistakes, such as double bookings. Coordination Among Teams: Departments like housekeeping, front desk, and maintenance can coordinate easily.    Feedback and Improvement: Staff can share input and updates, ensuring process and service improvement.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Hotelogix

JANUARY 2, 2025

This kind of customization makes guests happier and more likely to come back. Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork.

Training 100

Training Pricing Concierge Book 100

SiteMinder

AUGUST 14, 2024

Unlike online travel agencies like Expedia and Booking.com, where you need to book a stay or an experience through the site in order to leave a review, Tripadvisor is an open platform where anyone can leave a review for any hospitality business. This will drive away potential bookings.

Book 98

Book Blog Information Accounting 98

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Management software that is integrated with a website builder allows you to accept direct online bookings and develop a user-friendly website.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Hotel Owner

SEPTEMBER 3, 2024

With a passion for customer service and the variety of responsibilities presented every day, Rusu is looking forward to making an impact at Beechfield. The hotel’s new GM, Peter Rusu, joins the team with 20 years of experience in the industry, from family-run hotels to household names such as Marriott Group.

Housekeeping 52

Housekeeping Customer Service Reservations Presentation 52

SiteMinder

AUGUST 1, 2024

Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Owner

AUGUST 7, 2023

Despite the cost-of-living crisis and economic uncertainty, the international hospitality and tourism industry is experiencing a surge in bookings as the summer season reaches its peak. An estimated 235 million tourists travelled internationally in the first three months of this year, more than double those in the same period of 2022.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

OCTOBER 10, 2022

So, with that in mind, here are some common interview questions for hotel front desk roles in general: Describe a situation where you’ve delivered exceptional customer service. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52