InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

FEBRUARY 28, 2025

The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Years ago, guests called receptionists for every request. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. The result?

Book 130

Book Guest Satisfaction Guest Retention Training 130

STAAH

SEPTEMBER 9, 2024

Norfolk’s Sutton Hall joined STAAH to enable a seamless booking experience for guests that was also easy to manage in the backend. A Potentially Hindered Guest Booking Experience Every hotelier can vouch for the importance of a good guest experience , including on the hotel website.

Book 98

Book Customer Service Guest Satisfaction Pricing 98

Hotelogix

DECEMBER 19, 2024

This data includes guest likes, booking trends, and more. It applies historical data and machine learning algorithms to predict booking patterns, seasonal demand, and potential revenue opportunities. Guest Experience Hotel business intelligence helps you give your guests a better stay. 

Maintenance 100

Maintenance Training Information Pricing 100

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 30, 2024

The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. It helps prevent overbooking and ensures guest preferences are captured seamlessly. Handling these queries manually can lead to overbookings.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. Guests expect higher service levels to justify premium pricing.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

SiteMinder

MARCH 25, 2025

A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Revenue Hub

SEPTEMBER 30, 2024

Booking and staying in a hotel is not what it used to be. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Hotels that offered turndown service, a pool, and mini-bars weren’t so common. Read the full article at TrustYou The post 5 Insights Into How You Can Anticipate Guest Needs?

Guest Satisfaction 104

Guest Satisfaction Book Article Customer Service 104

Revenue Hub

SEPTEMBER 23, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Pre-Stay Preferences – Crafting the Ideal Journey Engaging Modern Travelers with Cutting-Edge Booking Experiences Booking travel has become quite complicated nowadays. Travelers want more, and their ways of booking trips keep changing.

Book 109

Book Guest Satisfaction Information Article 109

Revenue Hub

AUGUST 16, 2024

In today’s digital age, guest reviews are more than just feedback – they’re a goldmine of insights that can significantly enhance your hotel’s services, improve guest satisfaction, and boost your overall business performance.

Guest Satisfaction 104

Guest Satisfaction Article Customer Service Book 104

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

InnQuest

OCTOBER 25, 2023

Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Revenue Hub

OCTOBER 5, 2023

NB: This is an article from TrustYou Very few travelers will book an accommodation without looking at reviews first. Subscribe to our weekly newsletter and stay up to date In the booking phase, travelers filter through the options by looking at hotels with better scores. 38% increase in bookings. stars on a 1–5 scale.

Guest Satisfaction 109

Guest Satisfaction Book Article Blog 109

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

SEPTEMBER 12, 2024

Recommendations: Loyal guests often recommend the hotel to their friends and family, which contributes to an increase in bookings. Improving occupancy rates: Thanks to loyal guests, hotels can enjoy higher occupancy rates even in off-season periods. Repeat bookings help maintain revenue stability throughout the year.

Workshop 104

Workshop Customer Service Article Guest Satisfaction 104

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. This relentless tide of fraud doesn’t just happen in isolated instances; it seems to pop up everywhere, undermining the security of businesses and the confidence of guests.

Information 59

Information Reservations Guest Satisfaction Book 59

InnQuest

AUGUST 25, 2022

InnQuest is a prominent name among several leading hospitality providers, and we look forward to helping properties efficiently manage points of contact throughout the entire guest journey from discovery to post-stay and drive improved guest satisfaction scores, operational efficiency, and revenue for properties.”.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

SEPTEMBER 21, 2022

It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Metasphere

AUGUST 11, 2023

These profiles encompass preferences, booking history, feedback, and other relevant information. By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

NOVEMBER 29, 2024

Even before the moment they step foot in your establishment, guests require respectful and expeditious service. This infers check-in should be instantaneous; activities should be simple to book and maintain, and services like transportation or turndown should be professionally handled with deliberate forethought.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Revenue Hub

JULY 8, 2024

‍ NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Whether it’s an email, text, AI chatbot or all three, creating a pre-arrival guest communication strategy is a game-changer for guest satisfaction and hotel revenue. Why Communicate With Hotel Guests Before Their Stay?

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 108

Travel and Tourism Customer Service Guest Satisfaction Information 108

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. Transactional marketing in the hotel industry focuses on short-term, one-time interactions with guests.

Marketing 109

Marketing Guest Satisfaction Reservations Book 109

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

APRIL 3, 2023

Think about everything that a typical guest experiences when they book a room at your hotel. This includes pre-stay (booking, reservation confirmations, pre-arrival preference surveys, etc.), stay (check-in process, amenities, customer services, etc.), The first aspect is guest satisfaction.

Guest Satisfaction 96

Guest Satisfaction Book Reservations Article 96

Hotel Owner

MAY 23, 2023

Here are my top three ingredients for quality, consistency and exceptional service that will positively impact hoteliers’ bottom line.  Cultivate a winning culture  Happy, motivated teams foster exceptional customer service. Nurture guest advocacy   Guest satisfaction is your golden ticket to success.

Guest Satisfaction 100

Guest Satisfaction Customer Service Training Book 100

Revenue Hub

JULY 19, 2023

Further, engaging actively on social media can enhance your hotel’s visibility, attracting a wider audience and encouraging more direct bookings. Partner with nearby restaurants, tourist attractions, and event organizers to offer your guests exclusive deals and unique experiences.

Pricing 98

Pricing Article Strategic Planning Book 98

Revenue Hub

FEBRUARY 20, 2024

It’s like saying, “we’re here for you, wherever you feel most comfy talking” It shows that you care about guests By adopting a multi-channel communication strategy, your brand will show that they value their guests’ preferences and are committed to providing excellent customer service.

Communication 105

Communication Guest Satisfaction Article Customer Service 105