Book Customer Service Front Desk Operations 
Hotelogix
OCTOBER 30, 2024
Major tasks of front-office staff: Handling Guest accounts Ensuring guest satisfaction Handling in-house communication Create guest database Sell a service What are the Common Challenges Hotel Front Desk Operations Face? Front desk staff have to deal with demanding requests and impatient attitudes.
SiteMinder
MARCH 25, 2025
A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.
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Hotelogix
NOVEMBER 10, 2023
Front Desk Operations The actual front desk operations module is the core of most systems, and it should offer a robust number of features, including those noted below. The front desk module will typically include features like a reservation management system.
Hotel Business
DECEMBER 12, 2023
Founded in 2012 and acquired by MCR in 2020, Stayntouch offers a cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting and multi-property management.
STAAH
JULY 11, 2023
The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).
SiteMinder
FEBRUARY 29, 2024
This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.
SiteMinder
SEPTEMBER 10, 2023
It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. Include timelines and expected ROI for each project.
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