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Travel agent Assists clients with planning and booking vacations, including flights, accommodation and activities. They are responsible for booking flights, accommodation and transport, negotiating with vendors and maintaining travel budgets. Eventcoordinators need excellent project management and communication skills.
This training covers a wide range of areas including customerservice, communication, problem-solving, and operational management. I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Doing my job is now more enjoyable and easier.”
Established in 1959, DNATA (Dubai National Air Travel Agency) is renowned for its reliability and extensive network, which includes flight bookings, holiday packages, hotel reservations, car rentals and travel insurance. Their commitment to customer satisfaction and in-depth local knowledge creates memorable visits for tourists.
This career demands strong organizational skills, attention to detail and a deep understanding of customerservice. Eventcoordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.
They include: Customerservice excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations. Key skills for a successful hotel manager As well as learning hotel management through a formal course, there are plenty of key skills you can work on.
Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customerservice and technical skills.
Let’s explore the key competencies gained through such programs, from mastering customerservice to understanding global tourism trends. Customerservice excellence Central to hospitality is the art of providing world-class customerservice.
Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills.
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