MEWS

NOVEMBER 26, 2024

What are direct bookings? Direct bookings occur when a guest books directly through your hotel's website, social media channels, or any other direct channels you have set up, such as by calling directly or through a customer service center.

Book 130

Book Reservations Customer Service 130

Modern Restaurant Management

DECEMBER 9, 2024

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Read Also: Strategies to Increase Customer Loyalty in Hotel Industry Book a Demo with Hotelogix

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well.

Presentation 180

Presentation Customer Service Catering Training 180

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

STAAH

FEBRUARY 9, 2025

Combined with the STAAH channel manager, booking engine and online review management capabilities, the Thai property sees an uplift in bookings. Smooth onboarding STAAHs user-friendly interface and a very friendly customer services team made the transition to the platform seamless.

Customer Service 94

Customer Service Demo Book Information 94

SiteMinder

FEBRUARY 17, 2025

This innovative approach has been implemented by Chief Commercial Officer (CCO) Michela Pittaluga and her dedicated team, with help from SiteMinders platform to optimise operations, streamline the booking process and enhance the overall guest experience. SiteMinders channel manager was a game-changer for Michela and her team.

Book 52

Book Reservations Customer Service Pricing 52

SiteMinder

FEBRUARY 5, 2025

Bringing exemplary customer service and comfort, The Gerald is a hotspot for MICE travel thanks to its conference centre, rooftop bar, tapas, and stunning location. Having our PMS, channel manager, The Hotels Network to personalise and target direct bookings is a game changer. The three systems work seamlessly together.

Book 52

Book Definition Customer Service Marketing 52

STAAH

SEPTEMBER 9, 2024

Norfolk’s Sutton Hall joined STAAH to enable a seamless booking experience for guests that was also easy to manage in the backend. A Potentially Hindered Guest Booking Experience Every hotelier can vouch for the importance of a good guest experience , including on the hotel website.

Book 98

Book Customer Service Guest Satisfaction Pricing 98

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. " Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences.

Accounting 167

Accounting Server Communication Customer Service 167

Hotelogix

JANUARY 9, 2025

  Expanding to Newer Markets More travelers are now booking hotel rooms by the hour for flexibility and affordability. The hourly booking market, valued at $16.67 It led us to introduce an Hourly Booking module to help an increasing number of hotels to capitalize on this growing trend for enhanced revenue. billion by 2027.

Demo 130

Demo Document Book Marketing 130

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

FEBRUARY 28, 2025

The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. Handle bookings and cancellations smoothly – No long waiting times, just instant action.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Modern Restaurant Management

JANUARY 4, 2021

He went from bored to booked… and soon opened up other locations. I suggested she run in a local coupon book, and she joked it would be a “going out of business” sale. Now the question was how to keep those repeat customers. Focus on Customer Service and Personalized Experiences.

Customer Service 208

Customer Service Book Marketing 208

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools. Book a demonstration of our award-winning hotel management software here.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

STAAH

MARCH 3, 2024

The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. Prior to STAAH, IDEAS direct bookings were a hit and miss. The booking engine was an plug and use that was easily customizable to fit the IDEAS brand.

Book 109

Book Customer Service Pricing Accounting 109

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading "Gen Z, parents, urbanites, and affluent diners are driving bookings, particularly for family gatherings and dinners with friends.

Customer Service 100

Customer Service Events Reservations Magazine 100

Revenue Hub

NOVEMBER 27, 2024

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date And it is also a key element in your direct bookings strategy. Did you know that Google data predicts that direct bookings can potentially yield up to a remarkable 20% more revenue compared to OTA bookings?

Book 109

Book Pricing Article Communication 109

Modern Restaurant Management

FEBRUARY 25, 2025

For example, implementing AI-powered digital assistants enables restaurants to offer 24/7 customer service, transforming online interactions into seamless, personalized experiences. This technology can boost reservations and foster customer loyalty by promptly addressing inquiries and facilitating bookings.

Information 129

Information Reservations Customer Service Marketing 129

STAAH

OCTOBER 9, 2022

Boutique and luxury hotel group, juSTa, leverages the STAAH booking engine’s pooled inventory system to grow direct bookings. Looking for group-level efficiencies and a boost in direct bookings. The pooled inventory feature distributes available inventory to all channels in a manner that optimises bookings.

Book 98

Book Customer Service Reservations Marketing 98

Revenue Hub

JANUARY 21, 2025

NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date The way you respond to reviews can impact your hotels visibility, affect your credibility among potential guests, and even influence bookings.

Article 108

Article Customer Service Presentation Book 108

Hotel Owner

OCTOBER 30, 2024

Nobody was doing group hotel bookings online,” he explains. One of the major hurdles was convincing potential customers to embrace new technology when the traditional method of group bookings was still predominantly conducted over the phone. The lack of any technology offering for groups inspired him to act.

Book 113

Book Customer Service Catering Presentation 113

InnQuest

MAY 8, 2023

Potential guests are likely to search for reviews before making a booking decision and a large percentage of them will base their decision on these reviews. When guests read positive reviews, they are more likely to trust your hotel and feel confident in their decision to book a room.

Book 222

Book Blog Customer Service Property Management 222

Revenue Hub

NOVEMBER 23, 2022

Eighty-three percent of US travelers would rather book online, but that leaves approximately a fifth who would not. In this digital era, front desk agents can’t be blamed for assuming that customers who call have already done their research online – in many cases this is correct. Ask for the booking.

Book 97

Book Reservations Article Property Management 97

STAAH

FEBRUARY 18, 2024

Breakas Hotel is revolutionizing its distribution and revenue management strategy with bookings increasing four times since moving to STAAH. A need to accelerate direct bookings Prior to STAAH , Breakas operated with a high subscription fee model by its channel manager and booking engine.

Book 104

Book Definition Pricing Customer Service 104

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Managers can then examine useful metrics to improve service.

Front of House 218

Front of House Training Customer Service Communication 218

Hotelogix

DECEMBER 19, 2024

This data includes guest likes, booking trends, and more. It applies historical data and machine learning algorithms to predict booking patterns, seasonal demand, and potential revenue opportunities. This system combined information from their property management system booking platform, and sources tracking competitor prices.

Maintenance 100

Maintenance Training Pricing Information 100

STAAH

MAY 7, 2023

Airways Hotel sought a solution to modernise its inventory and booking management and saw a significant jump once it partnered with STAAH. It is known for its exceptional service and passionate attention to detail. Rates and bookings were manually entered , which was highly time-consuming for the staff.

Book 98

Book Information Customer Service Marketing 98

STAAH

DECEMBER 10, 2023

Increasing online bookings with a channel manager As you would expect of the Asian tourist Mecca of Langkawi, The Smith House’s target guests lay beyond the shores of Thailand. People spending hours updating online channels with rates and availability would hamper this service build-up.

Book 104

Book Demo Pricing Guest Services 104

STAAH

MARCH 17, 2024

Closing out fully booked dates is a breeze. Strong focus on driving direct bookings Like most hoteliers, Ramada by Wyndham – Ahmedabad also has a target to grow its commission-free direct bookings via the website. At the same time adjusting down rates to fill capacity is done in few clicks.

Book 104

Book Customer Service Pricing Information 104

eHotelier

AUGUST 20, 2023

A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.

Book 246

Book Marketing Customer Service 246

Revenue Hub

NOVEMBER 16, 2022

Here’s where the good part comes in – by knowing what they are searching for when reading reviews, you can provide the information they need and facilitate their booking decision. If we don’t show both positive and negative reviews, travelers will be more likely to book via OTAs. Customer Service (80%).

Book 96

Book Information Article Maintenance 96

STAAH

JUNE 11, 2023

STAAH helps Bernardos Lantia Hotel expand its online reach, reduce admin time and boost bookings. A shift away from manual bookings was critical Just like all forward-looking properties around the world, Bernardos Lantia Hotel wanted to prioritise guest experience and move into the modern world when it came to distribution and bookings.

Book 98

Book Customer Service Training 98

Revenue Hub

APRIL 26, 2023

Current use cases for generative artificial intelligence may seem limited and a bit ad-hoc, but a big explosion in use cases over the next year is the expectation, according to researchers, with customer service a prime target. It is ingrained in the customer journey at every step on our platform.”

Book 98

Book Customer Service Article Information 98

STAAH

MAY 14, 2023

On the hunt for an integrated technology partner The Edge Hospitality group wanted to focus on direct bookings and needed a booking engine to fulfil this need. The STAAH Booking Engine was aesthetically pleasing and highly flexible to fit into the unique needs of both properties. “We

Book 104

Book Customer Service Accounting Marketing 104

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Book Reservations, Join Waiting List. QR codes are no longer just for menus.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215