Boutique Hotel News

DECEMBER 20, 2022

Some day, users might be able to book a hotel stay directly through the platform as well as buy hotel related items advertised in video content. As Simon Bullingham, CEO of Journey Hospitality highlights, consideration must be given to open-API booking engines, AI-powered promotional messaging, and shoppable content via VR and 360 tours.

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Concierge Book Marketing Information 312

Revenue Hub

MARCH 17, 2025

Added details like a curated aromatherapy turndown service, priority spa bookings, and a dedicated wellness concierge provide everything required for an unforgettable stay. Gamification to drive early bookings Gamification can make the booking process more interactive while encouraging early reservations.

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Pricing Book Concierge Reservations 65

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

MARCH 26, 2025

Maximise guest satisfaction with SiteMinder Personalise entertainment, streamline bookings, and deliver memorable guest experiences - all from one platform. By securing special rates or fast-track entry for your guests, you add tangible value to their booking. Some properties are taking things further with augmented reality (AR).

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Guest Satisfaction Events Book Blog 94

SiteMinder

MARCH 24, 2025

Visito transforms guest communication for hotels by automating bookings, support, and marketing through messaging apps. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention.

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Guest Satisfaction Communication Book Blog 52

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Human Resource Management: Managing the hotel’s workforce is essential.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. With the right booking engine, you can turn those potential commission losses into direct revenue gains.

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Book Concierge Reservations Guest Satisfaction 52

eZee Absolute

JANUARY 3, 2025

In 2025, hotel marketing isn’t just about booking a few extra nights here and there. According to a 2024 study by Statista , over 70% of travelers in the USA rely on social media to make booking decisions, and 60% of them expect personalized travel experiences based on their preferences. Ready to keep up? Leverage it!

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Marketing Book Reservations Property Management 52

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. If the guest uses live chat to ask about a booking or tariff, a delayed response could result in lost revenue.

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Communication Reservations Book Information 219

Hotel Business

JULY 9, 2024

The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. Now, our customers can leverage Duetto to optimize pricing, manage inventory and streamline bookings for individual guests, groups and function spaces—all in a single, unified solution.

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Accounting Communication Concierge Book 104

Hotelogix

NOVEMBER 12, 2023

Business travellers around the world are planning trips and making reservations constantly. Corporate hotel reservations can, therefore, ensure business throughout the year. It is the perfect time for hotel properties like yours to target these corporate guests and focus aspects like hotel booking for corporate.

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Reservations Book Information Concierge 130

Revenue Hub

FEBRUARY 21, 2024

Their primary goal is to help people find the information they need and guide them through the booking process. Guest-facing bots only enter the picture once a reservation is made. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. What Does a Hotel Chatbot Do?

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Reservations Concierge Communication Book 108

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. It also supports multitasking by handling group bookings, sending automated confirmation emails, and tracking follow-ups for payments. 

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

AUGUST 27, 2024

The challenge is that these days, guests who book travel in advance are inundated with pre-arrival emails explaining things like self check-in, loyalty offers, and add-on services. May not even be aware of upgrades if their reservation was made by a third party such as an administrative assistant, family member, or traveling companion.

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Training Reservations Book Workshop 109

Revenue Hub

OCTOBER 17, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. When you offer extra services like dining, spa treatments, or tours, you can earn additional income on top of what you make from room bookings.

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Concierge Events Book Catering 109

SiteMinder

JULY 10, 2024

Improve marketing campaigns: AI analyses customer data to create targeted ads and personalised marketing strategies, which can lead to more direct bookings and better sales. This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more.

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Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

NOVEMBER 20, 2023

If you rely solely on room bookings, your revenue dips whenever there aren’t many. If they don’t do it during booking, offer them an upgrade at a discounted price during check-in. Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets.

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Concierge Book Guest Satisfaction Document 103

Revenue Hub

MARCH 17, 2023

You click on a tile to call the restaurant to make sure there’s availability, you book a table, and head on over. Additional features including amenities (Wi-Fi, parking, breakfast included, on-site dining options, accessibility features, concierge availability, pool, hot tub, fitness center, pet policy, etc.)

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Concierge Article Book Reservations 98

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

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Housekeeping Book Information Guest Satisfaction 130

Hotel Business

FEBRUARY 25, 2025

Canary Technologies has launched its AI Voice platform, an end-to-end suite of AI-powered hotel assistants that handle traveler calls, drive bookings and streamline hotel operations, according to the company. For example, hotels miss up to 40% of callslosing bookings and frustrating travelers. The benefits of AI Voice are extensive.

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Concierge Reservations Communication Book 59

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. How does a hotel booking chatbot work? In this blog, we’ll discuss how a hotel chatbot can transform your guest experience.

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Book Communication Pricing Property Management 97

SiteMinder

MAY 6, 2024

Why is booking engine comparison important? A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Enhance guest experience by offering a smooth and efficient booking process.

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Book Catering Reservations Information 52

Hotelogix

FEBRUARY 28, 2025

They want to skip long lines, book services instantly, and receive personalized experiences without delays.   Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences. billion by 2033 , growing at 6.51% CAGR.

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Concierge Guest Services Book Demo 130

Hotelogix

AUGUST 26, 2024

Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. If you need recommendations or assistance planning your visit, our concierge team is here to help. Dial [front desk number] from your room phone.

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Information Concierge Reservations Communication 100

Hotel Business

JULY 12, 2024

Tock, a reservation, experiences and events platform for the hospitality industry, has partnered with Curator Hotel & Resort Collection. Through its integrated suite of reservation, event and guest relationship management tools, Tock delivers seamless, innovative solutions for the hospitality industry, according to the company.

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Reservations Concierge Beverage Operations Events 64

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Reservation agent. Assistant hotel manager.

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Maintenance Concierge Front of House Budgeting 72

STAAH

JULY 8, 2024

Accommodation providers can navigate these by leveraging online bookings and digital marketing strategies. Optimize Your Online Presence Website and Booking Engine: Ensure your hotel’s website is user-friendly , mobile-responsive, and optimized for search engines. Focus on local SEO to attract nearby travelers.

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Book Marketing Pricing Concierge 52

Hotel Business

APRIL 26, 2024

Stress-free hotel stays start at research and booking stage • Self-identify neurodiversity during booking to receive customized care: Nearly 70% of caregivers and more than half of neurodivergent travelers said they would disclose their neurodiversity during the booking process for a hotel to better serve them.

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Communication Training Concierge Book 111

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels. This will help manage expectations and avoid conflicts.

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Concierge Housekeeping Maintenance Book 105

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

FEBRUARY 27, 2023

Ancillary: “Ancillary” equates to all other services—parking, spa, laundry, concierge services, etc. While these sources of revenue technically don’t fall under “ancillary services” in the accounting books, they’re still worth noting. What falls under this category will depend on what offerings the hotel has have been made available.

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Events Concierge Pricing Article 98

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels. Currently, Welcome Pickups is implemented in most Axel Hotels properties.

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Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

JUNE 4, 2024

One key tactic is to offer flexible booking options, considering that business travelers often have changing schedules. Hotels with easy reservation changes, late arrivals, and straightforward cancellations are the preferred choice for these travelers. Hotels are also attracting business guests with amenities tailored to their needs.

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Travel and Tourism Article Catering Concierge 109

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

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Concierge Housekeeping Book Pricing 59

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

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Book Reservations Communication Customer Service 118

Revenue Hub

JUNE 19, 2024

With booking windows shortening, and last-minute stay patterns becoming the industry norm, demand generation is becoming increasingly important, and having a proactive commercial strategy has never been more critical. On the reservation process level, hotels often miss opportunities by failing to adapt technology.

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Pricing Book Reservations Marketing 97