SiteMinder

MARCH 24, 2025

Visito transforms guest communication for hotels by automating bookings, support, and marketing through messaging apps. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention.

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. So, it is important for the hotels to use right property management software. Handling these queries manually can lead to overbookings.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

eZee Absolute

JANUARY 3, 2025

In 2025, hotel marketing isn’t just about booking a few extra nights here and there. According to a 2024 study by Statista , over 70% of travelers in the USA rely on social media to make booking decisions, and 60% of them expect personalized travel experiences based on their preferences. Ready to keep up? Leverage it!

Marketing 52

Marketing Book Reservations Property Management 52

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. With the right booking engine, you can turn those potential commission losses into direct revenue gains.

Book 52

Book Concierge Reservations Guest Satisfaction 52

InnQuest

MARCH 1, 2023

If the guest uses live chat to ask about a booking or tariff, a delayed response could result in lost revenue. For instance, if restoration or renovation work is ongoing on the property or if the in-house restaurant is booked for a private event. It may be necessary to switch communication channels in certain circumstances.

Communication 219

Communication Reservations Book Information 219

Hotel Business

DECEMBER 15, 2022

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports.

Concierge 98

Concierge Property Management Book Back of House 98

Hotelogix

JANUARY 29, 2025

Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. 12 Essential Tech Tools for Forward-Thinking Hotels Property Management Systems (PMS) Cloud-based solutions to streamline operations Accessibility : Control your property from any location, at any time.

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

JULY 4, 2024

Integrated mobile technology Irrespective of generation, a large percentage of today’s guests expect to manage their bookings, check-ins, and other services through their smartphones. Data from various touchpoints Hotels can collect data at numerous touchpoints, from booking and check-in to in-room services and post-stay feedback.

POS Systems 103

POS Systems Concierge Article Book 103

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. How does a hotel booking chatbot work? We were aided by SiteMinder because they truly brought about a ‘revolution’ for our property.

Book 97

Book Communication Pricing Property Management 97

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Property Management System s (PMSs) laid the foundations for automation in hotels, allowing you to reduce the human involvement for various process.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

FEBRUARY 28, 2025

They want to skip long lines, book services instantly, and receive personalized experiences without delays.   Market Insight: According to Straits Research , the global hotel management software market was valued at $3.43 Hotels that embrace mobile accessibility allow guests to manage their entire stay through their smartphones.

Concierge 130

Concierge Guest Services Book Demo 130

SiteMinder

MAY 6, 2024

Why is booking engine comparison important? A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Enhance guest experience by offering a smooth and efficient booking process.

Book 52

Book Catering Reservations Information 52

SiteMinder

JULY 10, 2024

Improve marketing campaigns: AI analyses customer data to create targeted ads and personalised marketing strategies, which can lead to more direct bookings and better sales. The system helps increase direct bookings by displaying room pricing and availability directly within these apps and sending smart follow-ups.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Hotels need to invest in robust online marketing strategies, strengthen their online presence, and actively manage their reputation on review platforms to stand out.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotelogix

NOVEMBER 12, 2023

It is the perfect time for hotel properties like yours to target these corporate guests and focus aspects like hotel booking for corporate. When marketing for corporate hotel bookings, it is important to make sure that you are targeting the right companies and individuals. What Kind Of Companies You Should Target?

Reservations 130

Reservations Book Information Concierge 130

Hotelogix

AUGUST 26, 2024

Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. If you need recommendations or assistance planning your visit, our concierge team is here to help. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

Hotelogix

MARCH 26, 2025

👉 Read Also - Best Hotel Management Books Every Hotelier Should Read Hotel Guests: Business Travelers: Professionals on work trips often stay in hotels because they offer business-friendly amenities such as meeting rooms, high-speed Wi-Fi, and comfortable workspaces. This is where Hotelogix comes in.

Budgeting 100

Budgeting Front Desk Operations Pricing Demo 100

Hotelogix

JANUARY 2, 2025

Augmented and Virtual Reality Virtual Hotel Tours for Future Guests: VR lets future guests check out the hotel and what it offers before they book, helping them make better choices. AR-Boosted Room Experiences: Augmented reality can give guests interactive experiences in their rooms, like virtual concierge help or immersive entertainment.

Training 100

Training Pricing Concierge Book 100

Hotel Business

SEPTEMBER 28, 2023

The company has also sold Destination Residential Management to Lowe. In the near future, the Homes & Hideaways by World of Hyatt platform is expected to feature key existing DRM properties in top U.S. “Residential resort management is how our company began, and it is a service that we know well.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

Hotelogix

OCTOBER 18, 2023

What is a Hotel POS System A Hotel Point of Sale (POS) system is a specialized software solution designed to manage and facilitate various transactions and operations within your hotel environment.  They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Revenue Hub

AUGUST 1, 2023

You see the bubble effect in the look and functionality of Disney websites and booking engines. It’s particularly cheap and simple to do if your property management system has a built-in website feature. Third, book easily. It’s a different world, and it’s easy. Any hotel can copy Disney’s first-impression technique.

Concierge 98

Concierge Guest Services Article Book 98

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

SiteMinder

AUGUST 1, 2024

Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Pricing strategy: How you will set competitive room rates and consider implementing revenue management strategies to maximise occupancy and revenue.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more. OpenTable, part of Booking Holdings Inc.,

Guest Services 52

Guest Services Book Reservations Concierge 52

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 10, 2024

Corporate travel agencies are similar to the standard travel agencies that you might use to book a holiday: they simply handle the booking of travel-related services like flights, hotels and car rentals. A corporate travel management company, meanwhile, offers broader strategic management of a business’s travel needs.

Book 52

Book Catering Budgeting Concierge 52

SiteMinder

OCTOBER 11, 2022

Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Reservations agent. Greeting guests upon arrival.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips for Yield Management Know Your Demand: Keep a close eye on your booking patterns. This can entice guests to book at a higher rate while also increasing your overall revenue. If a guest is booking a room for a romantic getaway, suggest a couples’ massage package. When are your peak seasons?

Book 59

Book Pricing Marketing Events 59

Les Roches

JULY 11, 2023

Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Xotels

JULY 26, 2024

Practical Tips for Yield Management Know Your Demand: Keep a close eye on your booking patterns. This can entice guests to book at a higher rate while also increasing your overall revenue. If a guest is booking a room for a romantic getaway, suggest a couples’ massage package. When are your peak seasons?

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips for Yield Management Know Your Demand: Keep a close eye on your booking patterns. This can entice guests to book at a higher rate while also increasing your overall revenue. If a guest is booking a room for a romantic getaway, suggest a couples’ massage package. When are your peak seasons?

Book 52

Book Pricing Marketing Events 52

Les Roches

AUGUST 10, 2023

Hospitality is wonderfully varied. Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. It eliminates the need for the front desk as it handles bookings, check-ins/outs, provides room keys, processes payments, and such likes. Looks like a dream?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52