InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotelogix

JANUARY 29, 2025

Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. Operational cost savings : From energy-efficient smart rooms to predictive maintenance, technology is slashing operational costs left and right. It's like your hotel's own superhero squad!

Concierge 145

Concierge Training Pricing Book 145

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

FEBRUARY 28, 2025

They want to skip long lines, book services instantly, and receive personalized experiences without delays.   In a world where people can order food, book flights, and pay bills with a tap on their phone, standing at a reception desk filling out forms feels outdated. However, guests today also demand efficiency.

Concierge 130

Concierge Guest Services Book Demo 130

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels. This will help manage expectations and avoid conflicts.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

JULY 10, 2024

Improve marketing campaigns: AI analyses customer data to create targeted ads and personalised marketing strategies, which can lead to more direct bookings and better sales. The system helps increase direct bookings by displaying room pricing and availability directly within these apps and sending smart follow-ups.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Business

SEPTEMBER 28, 2023

When the offering launches, which is expected in the coming weeks, World of Hyatt members will have direct booking access to a collection of short-term private home rentals from beachfront escapes to mountainside ski chalets, where they can earn and redeem points beyond the traditional hotel stay.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

Hotel Owner

JULY 18, 2024

Hotels can ensure robust connectivity by investing in high-capacity networks and performing regular maintenance checks. Additional Tech Amenities that Stand Out Virtual Assistants and Voice Control Devices like Amazon Echo or Google Home provide voice-activated control and concierge services.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Hotelogix

JANUARY 2, 2025

Augmented and Virtual Reality Virtual Hotel Tours for Future Guests: VR lets future guests check out the hotel and what it offers before they book, helping them make better choices. AR-Boosted Room Experiences: Augmented reality can give guests interactive experiences in their rooms, like virtual concierge help or immersive entertainment.

Training 100

Training Pricing Concierge Book 100

Hotel Owner

JANUARY 15, 2025

Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Maintenance requests: Addressing any issues in the guest rooms promptly, such as fixing a leaky faucet or a broken air conditioner. Room service: Delivering food, beverages, and other amenities directly to guest rooms.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.   Cost Consideration: Analyze the overall cost, including setup, licensing, and maintenance fees.  Which Type of Hotel POS System Should You Go For?

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

SiteMinder

AUGUST 1, 2024

Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.),

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Maintenance department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. They therefore share responsibility for maintenance and so on. Semi residential hotels are usually priced out on a nightly basis but there is no limit to the amount of time that a guest may book the accommodation.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Les Roches

JULY 5, 2024

Marketing strategies for new resorts Publicizing the resort is essential for building brand awareness, attracting guests and driving bookings. Regular site inspections, progress reports and stakeholder meetings can help identify and address issues or challenges as they arise.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

Blog 59

Blog Travel and Tourism Events Download 59

SiteMinder

OCTOBER 10, 2022

A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

JANUARY 17, 2024

According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. With SiteMinder, securing bookings from guests on the go is easier than ever. Our previous direct booking option was very confusing and not very user-friendly.

Book 52

Book Download Reservations Blog 52

Les Roches

JANUARY 19, 2024

Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. If you’re trying to answer the question ‘How much does it cost to own a hotel?’

Marketing 52

Marketing Accounting Book Training 52

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Social Hospitality

MARCH 31, 2025

Staff juggle check-in lines, maintenance requests, and generic guest interactions. Front-desk teams stop drowning in mundane tasks and focus on high-stakes issues: smoothing over a double-booking error, compensating for a service lapse, or personalizing a honeymoon package. Outdated systems crack under pressure. Loyalty dwindles.

Maintenance 52

Maintenance Pricing Book Concierge 52

Modern Restaurant Management

JULY 1, 2021

Wait estimates/crowd management alerts (restroom, concierge lines, merchandise, entry point, etc.) (38 Concierge experience from their seat (mobile-enabled ordering for food/beverage) (34 percent). Mobile-enabled reservations/booking (38 percent). Mobile-enabled payment (38 percent). 38 percent). 27 percent). Restaurants/dining.

Marketing 154

Marketing Download Maintenance Reservations 154

Social Hospitality

FEBRUARY 24, 2025

From automating room controls to offering AI-powered concierge services, the future of hospitality is here. AI-driven concierge services take this a step further, providing real-time assistance and remembering preferences for future stays. AI and machine learning are transforming hospitality by optimizing guest interactions.

Concierge 52

Concierge Maintenance Guest Satisfaction Communication 52