Hotel Business

JULY 9, 2024

The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. Now, our customers can leverage Duetto to optimize pricing, manage inventory and streamline bookings for individual guests, groups and function spaces—all in a single, unified solution.

Accounting 104

Accounting Concierge Book Communication 104

Serviced Apartments

NOVEMBER 3, 2023

US: Flexible lodging brand WaterWalk has launched a new website with the ability to instantly book apartments without traditional leasing requirements. Additional updates to the website include virtual 3D tours, advanced purchase options, promotional and discounted rates, simplified group bookings, and more.

Book 52

Book Concierge Housekeeping 52

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

Concierge 59

Concierge Housekeeping Book Pricing 59

Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days. This will help manage expectations and avoid conflicts.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

JANUARY 2, 2025

Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork. Hotel Technology Trends and Hotelogix Web Booking Engine As 2025 nears, hotel tech keeps changing fast.

Training 100

Training Pricing Concierge Book 100

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. You can schedule housekeeping services based on guest arrivals, departures, and special requests. The hospitality industry is ever-changing. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

MAY 31, 2024

Receiving a text that says, “Welcome to the hotel, I’m Vicky, your Virtual Concierge.” Receiving a push message from an app addressing you by name and telling you that the best way to check-in or book a time at the hotel restaurant or spa is to use this app. A bartender who remembers your favorite beer or cocktail.

Concierge 98

Concierge Housekeeping Article Training 98

Hotel Business

SEPTEMBER 28, 2023

When the offering launches, which is expected in the coming weeks, World of Hyatt members will have direct booking access to a collection of short-term private home rentals from beachfront escapes to mountainside ski chalets, where they can earn and redeem points beyond the traditional hotel stay.

Resort Management 100

Resort Management Procurement Concierge Housekeeping 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

NOVEMBER 24, 2022

I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. We were asking ourselves how best to make it easier for housekeeping, too. It’s a difficult one to get into, so we get bookings out two weeks in advance.

Training 102

Training Concierge Special Events Housekeeping 102

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

eZee Absolute

DECEMBER 23, 2024

From boutique hotels to grand properties, offering guests a hyper-personalized experience will be the holy grail for direct bookings. From contactless check-ins to automated housekeeping schedules, operational efficiency will be the name of the game. Learn how to leverage data for hyper-personalized guest experiences.

Travel and Tourism 59

Travel and Tourism Pricing Book Concierge 59

Serviced Apartments

JANUARY 27, 2023

US: Luxury private rental brand onefinestay has announced the launch of monthly stays in New York City , with 16 homes available to book and many more being added over the coming months.

Concierge 52

Concierge Housekeeping Catering Marketing 52

Hotel Business

SEPTEMBER 23, 2024

According to Zuberance , a single unfavorable review can result in a staggering loss of 30 bookings, translating to a financial impact of $22,800. In the digital age, where online reviews can make or break a hotel’s reputation, guest experience has never been more critical. Make every interaction count, especially when it matters most.

Communication 65

Communication Guest Satisfaction Concierge Housekeeping 65

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Responsibilities include managing bookings, addressing guest inquiries and coordinating with other departments to fulfill special requests.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JULY 3, 2024

Here are several reasons why entry-level positions are good for aspiring hospitality workers: Getting experience: newcomers need hands-on experience in various aspects of hotel operations, including guest service, housekeeping and food and beverage service.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. Familiarity with property management systems, online booking platforms and revenue management software is also seen as a prerequisite.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 10, 2022

Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions. Hotel housekeeping interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

AUGUST 1, 2024

Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 27, 2023

Some common responsibilities of guest services include: Greeting and welcoming guests Resolving guest queries, concerns and complaints Providing information about the business’s offerings, services and amenities Offering personalized assistance and recommendations by anticipating guests’ needs and preferences Managing reservations and bookings (..)

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips for Yield Management Know Your Demand: Keep a close eye on your booking patterns. This can entice guests to book at a higher rate while also increasing your overall revenue. If a guest is booking a room for a romantic getaway, suggest a couples’ massage package. When are your peak seasons?

Book 59

Book Pricing Marketing Events 59

Les Roches

MARCH 23, 2023

Longer lets are often cheaper: Renting an Airbnb property for a stay of more than a fortnight can be cheaper for the customer, compared with booking a hotel for the same length of time. More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips for Yield Management Know Your Demand: Keep a close eye on your booking patterns. This can entice guests to book at a higher rate while also increasing your overall revenue. If a guest is booking a room for a romantic getaway, suggest a couples’ massage package. When are your peak seasons?

Book 52

Book Pricing Marketing Events 52

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In this guide we’ll take a look at a few of the most valuable tips for successful hotel management, offered up by seasoned hospitality experts.

Blog 59

Blog Travel and Tourism Events Download 59