STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.

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Guest Satisfaction Communication Workshop Concierge 109

Revenue Hub

JANUARY 6, 2025

In 2025, hotel marketing isnt just about booking a few extra nights here and there. According to a 2024 study by Statista , over 70% of travelers in the USA rely on social media to make booking decisions, and 60% of them expect personalized travel experiences based on their preferences.

Marketing 109

Marketing Concierge Article Blog 109

Hotelogix

MARCH 6, 2025

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7.

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Concierge Maintenance Book Demo 130

STAAH

JANUARY 21, 2025

Virtual concierges, mobile check-ins, and dedicated hotel apps will enhance convenience and personalization, making technology a cornerstone of the hospitality experience. Being mobile-first is essential for engaging guests effectively and ensuring a smooth booking process. Key Trends for Hospitality in 2025 1.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Revenue Hub

JANUARY 14, 2025

” In 2025, this initiative has led to a staggering 600% increase in extended stay bookings compared to pre-pandemic levels, up from 450% in 2024. This innovative approach has resulted in a 32% increase in repeat bookings from high-value customers in 2025, up from 25% in the previous year.

Pricing 109

Pricing Guest Satisfaction Book Training 109

STAAH

DECEMBER 3, 2024

From virtual concierges offering 24/7 support to mobile check-ins and dedicated hotel apps, these innovations are redefining convenience and personalisation. From social channels to online bookings from OTAs and a connected hotel website, before check-in and service, the experience must be integrated or you risk losing guests.

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Concierge Book Blog Definition 103

Revenue Hub

JULY 17, 2024

n the competitive landscape of the hospitality industry, email marketing has emerged as a powerful tool for hotels to increase bookings and revenue. In-Person Collection Train your front desk and concierge staff to ask guests if they would like to join your email list at check-in or check-out.

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Book Marketing Concierge Article 108

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Design mobile applications that facilitate room booking, remote key entry, and special deals.

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Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

FEBRUARY 28, 2025

The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. Handle bookings and cancellations smoothly – No long waiting times, just instant action.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Boutique Hotel News

DECEMBER 20, 2022

Some day, users might be able to book a hotel stay directly through the platform as well as buy hotel related items advertised in video content. As Simon Bullingham, CEO of Journey Hospitality highlights, consideration must be given to open-API booking engines, AI-powered promotional messaging, and shoppable content via VR and 360 tours.

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Concierge Book Marketing Information 312

Larry Mogelonsky

MARCH 3, 2025

which was coordinated in tandem with a member of Koltes concierge team, Linni Chia Matsuo. This required expert timing to schedule the personal greeting in between meetings (GMs definitely have a lot of these!),

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Concierge Front of House Workshop Definition 130

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

MARCH 17, 2025

Added details like a curated aromatherapy turndown service, priority spa bookings, and a dedicated wellness concierge provide everything required for an unforgettable stay. Gamification to drive early bookings Gamification can make the booking process more interactive while encouraging early reservations.

Pricing 65

Pricing Book Concierge Reservations 65

Technology: Lodging Magazine

SEPTEMBER 9, 2022

NEWTON, Massachusetts—Sonesta International Hotels Corporation (Sonesta) announced enhancements to its meeting and events offerings with the introduction of a digital meeting planning service, Hybrid Concierge, and an expanded partnership with Cvent to offer planners access to book small meetings on demand using the Cvent Instant Book platform.

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Concierge Book Events Magazine 52

SiteMinder

MARCH 26, 2025

Maximise guest satisfaction with SiteMinder Personalise entertainment, streamline bookings, and deliver memorable guest experiences - all from one platform. By securing special rates or fast-track entry for your guests, you add tangible value to their booking. Some properties are taking things further with augmented reality (AR).

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Guest Satisfaction Events Book Blog 94

Revenue Hub

APRIL 14, 2025

Every decision should revolve around keeping rooms booked and guests smiling. Tech Revolution in Guest Experience AI and machine learning are our new concierges, delivering hyper-personalized services that’ll make your guests’ jaws drop. Stay on top of your online presence to prevent PR nightmares. A sizzling 5.8%

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Concierge Article Book Marketing 62

Revenue Hub

APRIL 3, 2025

Powering AI-driven concierges that anticipate guest needs before they ask. Agentic AI takes this further by: Real-time market sensing : AI agents continuously scan competitor pricing, demand shifts, and booking trends. Agentic AI changes the game by: Analyzing guest preferences and behavior in real time to tailor recommendations.

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Housekeeping Procurement Concierge Scheduling 70

Luxury Hospitality Magazine

NOVEMBER 4, 2024

The recently renovated hotel will transform its largest and most luxurious Level rooms and suites into a poetic paradise for book-lovers and culture enthusiasts to enjoy and unwind. The Reader’s Retreat will feature an eclectic selection of handpicked books reflecting the essence of Meliá White House and the local area.

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Concierge Book Magazine Events 52

Boutique Hotel News

MAY 12, 2023

The lower floors are exclusively available for hotel bookings. Amenities include an all-day cafe, restaurant and bar called Terrace, an indoor and outdoor heated swimming pool, a gym, kids pool, childcare concierge and on-site babysitting, as well as coworking space with call pods.

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Concierge Book 147

SiteMinder

MARCH 24, 2025

Visito transforms guest communication for hotels by automating bookings, support, and marketing through messaging apps. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention.

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Guest Satisfaction Communication Book Blog 52

Boutique Hotel News

MAY 4, 2023

Another Place has co-curated an itinerary with The Machrie to offer guests a travel package, which includes: • Three nights’ bed and breakfast • Two nights’ dinner – three courses in 18 Restaurant & Bar • Fatbike hire for two (three hours) • Half-day Islay Sea Adventures wildlife boat trip for two • Sunset cocktail on the dune deck with (..)

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Concierge Book 130

Revenue Hub

FEBRUARY 11, 2025

This could mean offering unique dining experiences, specialized recreational facilities, or bespoke concierge services that resonate with the intended audience. This means leveraging a mix of online travel agencies, direct booking platforms, and niche distribution networks that resonate with your target audience.

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Pricing Concierge Article Budgeting 70

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Human Resource Management: Managing the hotel’s workforce is essential.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

MAY 28, 2024

To succeed in hospitality, hotels must go beyond room bookings, tapping into ancillary services to drive growth amidst changing markets. In the competitive world of hospitality, maximizing revenue from room bookings alone is no longer sufficient for sustaining growth and profitability.

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Concierge Catering Events Training 113

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. With the right booking engine, you can turn those potential commission losses into direct revenue gains.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Mary Gostelow

NOVEMBER 16, 2024

With only 36 hours in Paris, booking The Peninsula was a sensible choice due to its thoughtful PenTime promise: check-in and out whenever you wish. Appreciating the generosity, the Sybaritic Single books the hotel’s Rolls-Royce everywhere and anywhere, so his transportation bill swells almost as much as for the room.

Concierge 52

Concierge Book Training 52

Hotelogix

JANUARY 29, 2025

Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. You can wave goodbye to double bookings and welcome perfect harmony! Channel manager integration : Keep Online Travel Agencies (OTAs) and your booking system in sync without effort.

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Concierge Training Pricing Book 145

Hotel Business

OCTOBER 29, 2024

It’s the property-level team members who are charged with making the guests feel at home and acting as concierges to provide a quality stay. ” Look for more coverage of this Hot Topics session in the December Green Book issue of Hotel Business. In the hotel industry, guest and employee experiences go hand in hand.

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Scheduling Concierge Download Accounting 59

Hotel Business

JULY 9, 2024

The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. Now, our customers can leverage Duetto to optimize pricing, manage inventory and streamline bookings for individual guests, groups and function spaces—all in a single, unified solution.

Accounting 104

Accounting Concierge Communication Book 104

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. It also supports multitasking by handling group bookings, sending automated confirmation emails, and tracking follow-ups for payments. 

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. Strategies for staying relevant during those micro-moments The key to nailing the booking and closing the customer journey is to rely on strategies for leveraging every micro-moment.

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Concierge Book Guest Satisfaction Article 98

STAAH

OCTOBER 29, 2024

Here’s How to Turn Your Hotel into a ‘Super Stay’ That Guests Can’t Resist: 7 Expert Tips 1) Create a Seamless Booking Experience A smooth booking experience is essential for making a strong first impression and reducing booking abandonment. In fact, 57% of online bookings are abandoned due to a complicated booking process.

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Book Concierge Guest Satisfaction Pricing 104

Serviced Apartments

NOVEMBER 3, 2023

US: Flexible lodging brand WaterWalk has launched a new website with the ability to instantly book apartments without traditional leasing requirements. Additional updates to the website include virtual 3D tours, advanced purchase options, promotional and discounted rates, simplified group bookings, and more.

Book 52

Book Concierge Housekeeping 52

Revenue Hub

NOVEMBER 23, 2023

Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. During their stay, guests may have questions, want to book other services in your hotel or ask for local recommendations. That’s when a virtual concierge can turn out to be a handy support to your staff. No problem!

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Concierge Book Information Article 99

Revenue Hub

FEBRUARY 20, 2024

NB: This is an article from JLNPR Subscribe to our weekly newsletter and stay up to date Due in part to the advances of marketing technology and the wealth of customer data available due to online bookings, hyper-personalization has come front and center, as a must-do for hotels to secure more bookings, encourage repeat customers (more revenue!)

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Marketing Concierge Information Book 109