Hotelogix

NOVEMBER 28, 2024

Focus on segments showing both high spending patterns and consistent booking frequencies. International guests often book longer stays and spend more on amenities, making them particularly valuable. Consider factors like booking windows, length of stay, and seasonal preferences.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? How do you communicate restaurant policies and changes to your employees effectively? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? Clear communication is also key.

Communication 78

Communication Server Special Events Training 78

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

JUNE 27, 2023

Subscribe to our weekly newsletter and stay up to date Dynamic pricing algorithms can be targeted to focus on: ● Occupancy demand. ● Guest booking patterns. ● Different market segments. ● Day of week patterns. ● The average length of stay (ALOS) of guests. ● Room type preferences. The Pros 1. Create or increase demand.

Pricing 95

Pricing Book Special Events Maintenance 95

Revenue Hub

MAY 17, 2024

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. use their phones exclusively during the research phase of their travel.

Marketing 91

Marketing Travel and Tourism Book Communication 91

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Scheduling 158

Scheduling Reservations Communication Training 158

Revenue Hub

SEPTEMBER 5, 2023

Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. MinLOS ensures that guests don’t book for only one night during busy times, while MaxLOS prevents extended bookings that could lead to a loss of potential revenue from other guests.

Pricing 97

Pricing Reservations Training Article 97

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. use their phones exclusively during the research phase of their travel.

Marketing 88

Marketing Book Travel and Tourism Communication 88

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Marketing 180

Marketing Information Communication Reservations 180

Revenue Hub

JULY 24, 2023

Reputation : Make sure that seasonal closure is communicated effectively to potential customers. You don’t want to damage your reputation by having guests unable to book during their preferred dates without understanding why. Early Booking Incentives : Encourage guests to book their stays early by offering discounts.

Maintenance 79

Maintenance Travel and Tourism Special Events Pricing 79

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Since the hotel isn’t using a CDP, they’re not aware of Priya’s recent negative review, and book her into a street-facing room. Guests expect proactive, personalized communication. sometimes you need to get a little unorthodox.

Reservations 85

Reservations Special Events Communication Article 85

SiteMinder

JUNE 12, 2024

For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings). Inventory Control : Managing the number of rooms available for different rates, packages, or booking channels. This strategy aims to ensure maximum occupancy.

Pricing 98

Pricing Book Reservations Events 98

SiteMinder

JULY 13, 2024

There are many ways you can approach this, from motivating guests to book directly to offering extended stays, up-sells or extras as well as encouraging guests to become a return visitor. Insights like your competitive set, historical performance, market and guest booking trends, and much more are now available on demand.

Pricing 98

Pricing Book Budgeting Marketing 98

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. One example is when a front desk employee receives an inquiry for a hotel room that is fully booked; the employee will tell the guest that the hotel is fully booked and then do nothing else.

Book 75

Book Information Reservations Catering 75

7 Shifts

AUGUST 15, 2022

For instance, were you responsible for restaurant employee scheduling or managing a log book ? For example, being personable and communicative lends itself much more closely to a server job than a busser job. Did you overhear that a table was celebrating a special event? Smile and be personable. How to Answer.

Scheduling 158

Scheduling Communication Special Events Server 158

SiteMinder

JULY 4, 2024

A satisfied guest is more likely to book a return stay, and also recommend your property to their friends, family, and peers. However, if guests don’t feel connected to your brand, they could still be ruled by price, location or facilities next time they choose to book a stay. How did you book your stay with us?

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Modern Restaurant Management

AUGUST 2, 2024

Another 25 percent said they were investing in special events and one-off promotions, and 24 percent said they were prioritizing takeout and delivery operations. ” Influencer Content = Recipe for Success Matter Communications revealed findings from its 2024 Food & Beverage Trends survey.

Pricing 100

Pricing Training Marketing Book 100

SiteMinder

JULY 12, 2022

Email marketing is one of the most viable and cost-effective ways for your hotel to reach guests and boost direct bookings. Requesting guests who book with you to opt-in. Personalising your emails will have a very positive result on engagement and your key conversion metrics, earning you more bookings and revenue in the long term.

Marketing 52

Marketing Blog Book Communication 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent. Secondly, technology is designed to simplify and accelerate specific tasks.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

Reservations 78

Reservations Blog Marketing Events 78

eZee Absolute

MAY 7, 2024

It’s about knowing what guests need, predicting bookings, and adjusting rates to make more revenue. Artificial Intelligence and Machine Learning : Imagine having a crystal ball that shows future booking trends. Modern revenue management tools can analyze guest profiles, past booking habits, and even social media preferences.

Pricing 52

Pricing Book Marketing Events 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

Customer Service 52

Customer Service Definition Communication Events 52

7 Shifts

JANUARY 31, 2023

Prepare special offers for people ordering online With this busy day, most people won’t even get the chance to book a table. Prepare special offers for people ordering online during this important holiday. Here are some ideas: Place a sign in the window of your restaurant that says “Our Valentine’s Day special is.”

Scheduling 78

Scheduling Events Book Special Events 78

Les Roches

AUGUST 26, 2024

Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

DECEMBER 30, 2023

Some key guest services prized by modern travelers include: Digital check-in and check-out: a streamlined check-in and check-out process using mobile apps and digital platforms that creates a fast, more convenient user experience Smart room technology : guests can control lighting, temperature and entertainment preferences through their smartphones (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Lithos POS

SEPTEMBER 27, 2023

You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, special event discounts, and feedback and review programs. So, finding the right one may challenging.

POS Systems 69

POS Systems Accounting Front of House Server 69

Synergy Suite

APRIL 11, 2023

Promoting special events, discounts, or new menu items through your website helps generate buzz and attract customers and retain loyal ones. Some examples include: Reservation System Integration If you offer reservations, integrating a reservation system into your website allows customers to conveniently book a table online.

POS Systems 52

POS Systems Reservations Information Definition 52

Synergy Suite

JULY 20, 2024

Restaurants, in particular, may resort to double shifts during peak seasons or special events when an increased workforce is necessary to handle the customer surge. These technological solutions automate complex scheduling tasks, facilitate swift adjustments, and foster transparent communication between managers and employees.

Bookkeeping 52

Bookkeeping Scheduling Accounting Information 52

Modern Restaurant Management

FEBRUARY 10, 2023

Clickable phone numbers and email make it easier to convert a visit into an inquiry or a reservation booking. In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being.

Reservations 196

Reservations Information Events Catering 196