Revenue Hub

MARCH 26, 2025

The objective of this blog is to help property managers of all categories and sizes grow their direct booking channels, a job that typically falls on marketing. Event or occasion: What prompted the trip? A special wedding anniversary? Did they have someone else make the booking on their behalf? Took a tube/train/bus?

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Marketing Blog Book Special Events 70

7 Shifts

JULY 22, 2022

Special Events. Event management. The shift to warmer weather signals the start of a busy event season, from weddings to birthday parties to networking parties. These events will often bring new guests to your restaurant, and you want to make sure you maintain a high level of service to turn them into loyal customers!

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Scheduling Document Special Events Communication 156

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. Seasonal Influences: Holidays and special events can impact travel plans.

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Reservations Guest Satisfaction Communication Book 130

SiteMinder

MARCH 25, 2025

A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.

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Reservations Housekeeping Guest Satisfaction Book 52

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. The Manager's Book. Try 7shifts for Free.

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Scheduling Communication Training Special Events 148

Revenue Hub

MAY 17, 2024

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. use their phones exclusively during the research phase of their travel.

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Marketing Travel and Tourism Book Communication 109

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

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Guest Services Customer Service Book Demo 130

Revenue Hub

SEPTEMBER 5, 2023

Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. MinLOS ensures that guests don’t book for only one night during busy times, while MaxLOS prevents extended bookings that could lead to a loss of potential revenue from other guests.

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Pricing Reservations Training Article 109

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. use their phones exclusively during the research phase of their travel.

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Marketing Book Travel and Tourism Communication 98

Revenue Hub

JUNE 27, 2023

Subscribe to our weekly newsletter and stay up to date Dynamic pricing algorithms can be targeted to focus on: ● Occupancy demand. ● Guest booking patterns. ● Different market segments. ● Day of week patterns. ● The average length of stay (ALOS) of guests. ● Room type preferences. The Pros 1. Create or increase demand.

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Pricing Book Special Events Maintenance 98

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

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Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

JULY 24, 2023

Reputation : Make sure that seasonal closure is communicated effectively to potential customers. You don’t want to damage your reputation by having guests unable to book during their preferred dates without understanding why. Early Booking Incentives : Encourage guests to book their stays early by offering discounts.

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Maintenance Travel and Tourism Special Events Pricing 98

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Since the hotel isn’t using a CDP, they’re not aware of Priya’s recent negative review, and book her into a street-facing room. Guests expect proactive, personalized communication. sometimes you need to get a little unorthodox.

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Reservations Special Events Communication Article 108

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

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Scheduling Reservations Communication Training 158

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. One example is when a front desk employee receives an inquiry for a hotel room that is fully booked; the employee will tell the guest that the hotel is fully booked and then do nothing else.

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Information Book Reservations Catering 97

SiteMinder

JUNE 12, 2024

For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings). Inventory Control : Managing the number of rooms available for different rates, packages, or booking channels. This strategy aims to ensure maximum occupancy.

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Pricing Book Reservations Events 98

SiteMinder

JULY 13, 2024

There are many ways you can approach this, from motivating guests to book directly to offering extended stays, up-sells or extras as well as encouraging guests to become a return visitor. Insights like your competitive set, historical performance, market and guest booking trends, and much more are now available on demand.

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Pricing Book Budgeting Marketing 98

7 Shifts

AUGUST 15, 2022

For instance, were you responsible for restaurant employee scheduling or managing a log book ? For example, being personable and communicative lends itself much more closely to a server job than a busser job. Did you overhear that a table was celebrating a special event? Smile and be personable. How to Answer.

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Scheduling Communication Special Events Server 158

SiteMinder

JULY 4, 2024

A satisfied guest is more likely to book a return stay, and also recommend your property to their friends, family, and peers. However, if guests don’t feel connected to your brand, they could still be ruled by price, location or facilities next time they choose to book a stay. How did you book your stay with us?

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Guest Satisfaction Book Communication Catering 52

SiteMinder

JULY 12, 2022

Email marketing is one of the most viable and cost-effective ways for your hotel to reach guests and boost direct bookings. Requesting guests who book with you to opt-in. Personalising your emails will have a very positive result on engagement and your key conversion metrics, earning you more bookings and revenue in the long term.

Marketing 52

Marketing Blog Book Communication 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent. Secondly, technology is designed to simplify and accelerate specific tasks.

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Guest Satisfaction Book Information Property Management 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

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Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

MAY 7, 2024

It’s about knowing what guests need, predicting bookings, and adjusting rates to make more revenue. Artificial Intelligence and Machine Learning : Imagine having a crystal ball that shows future booking trends. Modern revenue management tools can analyze guest profiles, past booking habits, and even social media preferences.

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Pricing Book Marketing Events 52

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

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Customer Service Definition Communication Events 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

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Travel and Tourism Training Catering Hospitality Management 52

7 Shifts

JANUARY 31, 2023

Prepare special offers for people ordering online With this busy day, most people won’t even get the chance to book a table. Prepare special offers for people ordering online during this important holiday. Here are some ideas: Place a sign in the window of your restaurant that says “Our Valentine’s Day special is.”

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Scheduling Events Book Special Events 78

Les Roches

AUGUST 26, 2024

Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

DECEMBER 30, 2023

Some key guest services prized by modern travelers include: Digital check-in and check-out: a streamlined check-in and check-out process using mobile apps and digital platforms that creates a fast, more convenient user experience Smart room technology : guests can control lighting, temperature and entertainment preferences through their smartphones (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Lithos POS

SEPTEMBER 27, 2023

You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, special event discounts, and feedback and review programs. So, finding the right one may challenging.

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POS Systems Accounting Front of House Server 69

Synergy Suite

APRIL 11, 2023

Promoting special events, discounts, or new menu items through your website helps generate buzz and attract customers and retain loyal ones. Some examples include: Reservation System Integration If you offer reservations, integrating a reservation system into your website allows customers to conveniently book a table online.

POS Systems 52

POS Systems Reservations Information Definition 52

Synergy Suite

JULY 20, 2024

Restaurants, in particular, may resort to double shifts during peak seasons or special events when an increased workforce is necessary to handle the customer surge. These technological solutions automate complex scheduling tasks, facilitate swift adjustments, and foster transparent communication between managers and employees.

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Bookkeeping Scheduling Accounting Information 52

Modern Restaurant Management

FEBRUARY 10, 2023

Clickable phone numbers and email make it easier to convert a visit into an inquiry or a reservation booking. In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being.

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Reservations Information Events Catering 196

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

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Marketing Information Communication Reservations 180

Modern Restaurant Management

AUGUST 2, 2024

Another 25 percent said they were investing in special events and one-off promotions, and 24 percent said they were prioritizing takeout and delivery operations. ” Influencer Content = Recipe for Success Matter Communications revealed findings from its 2024 Food & Beverage Trends survey.

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Pricing Training Marketing Book 100

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

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Reservations Marketing Blog Events 78

Revenue Hub

APRIL 16, 2025

Email marketing remains a powerful tool for hotels to engage with guests while at the same time helping to build loyalty and drive bookings. Hotels often miss out on the opportunity to use data about preferences or past bookings to tailor the content of their emails. Personalised emails get you higher open and conversion rates.

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Marketing Book Communication Special Events 97