InnQuest

OCTOBER 17, 2023

Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. This is why our guide discusses how to avoid overbooking in hotels.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Modern Restaurant Management

SEPTEMBER 24, 2024

I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently. Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. All rights reserved.

Communication 175

Communication Special Events Book Reservations 175

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Online Booking Engine Who doesn’t love booking online?

Communication 94

Communication Book Reservations Information 94

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Marketing 98

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 91

Communication Guest Satisfaction Article Book 91

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

Reservations 87

Reservations Housekeeping Communication Article 87

SiteMinder

JUNE 18, 2023

Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. Simply fill in the form to get your free guide

Book 105

Book Reservations Communication 105

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotelogix

NOVEMBER 30, 2023

before making the reservation - everything in one place. In this blog, we will look at a few strategies to increase bookings for hotels from OTAs.    Importance of OTAs for hotel booking As online sales channels, OTAs generate about 50% to 55% of hotel bookings. The hotel then pays a commission to the OTA. 

Book 147

Book Pricing Marketing Reservations 147

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. From social media interactions to booking to check-in and check-out, every stage is a chance for the hotel to create a positive and lasting impression.

Book 222

Book Blog Reservations Information 222

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. Think sending welcome messages the minute a guest books, or updates that feel super personal, thanks to tools like placeholders and webhooks. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge. Automation?

Communication 88

Communication Article Book Reservations 88

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Additionally, it records all guest interactions and automates personalized communication for each guest. About InnQuest.

Property Management 224

Property Management Book Catering Reservations 224

SiteMinder

SEPTEMBER 6, 2023

What are late bookings? Late bookings are often spontaneous, last-minute, reservations that often come in days, hours or even minutes before the guest’s intended arrival time. These bookings often occur due to sudden travel plans, business needs, or even whimsical decisions to take a quick getaway.

Book 98

Book Reservations Communication Pricing 98

Revenue Hub

MAY 24, 2024

Booking engine abandonment is a critical issue that’s all too common in the hospitality industry. of potential travel bookings don’t reach completion. That’s over four in every five interested visitors leaving your site without making a reservation, which means lost opportunities and money.

Book 93

Book Reservations Communication Article 93

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 91

Book Guest Satisfaction Reservations Communication 91

SiteMinder

AUGUST 14, 2023

Barcelona, Spain – Building international booking volumes remain the driving force behind Portugal’s booming summer of travel. So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021.

Book 98

Book Reservations Communication Information 98

Revenue Hub

MARCH 14, 2024

In March 2021, the search engine Giant Google introduced organic booking links to help hoteliers connect with potential guests directly through their search results. By providing prices and availability, hotels now can appear in the hotel booking module for free, along with paid hotel ads. Why is this important?

Book 98

Book Budgeting Article Pricing 98

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Be conscious of this when taking reservations. Issues often arise at the busiest times.

Front of House 218

Front of House Training Customer Service Communication 218

SiteMinder

AUGUST 31, 2023

Barcelona, Spain – Data from SiteMinder, the world’s leading open hotel commerce platform, reveals that hotel bookings for September in Spain are off to their strongest start in five years. SiteMinder’s World Hotel Index shows that hotel bookings in Spain are currently at 116.3% of 2019 volumes – 10.8% higher than the global average.

Book 105

Book Communication Reservations Information 105

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

Book 98

Book Reservations Blog Information 98

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. The state of OTAs and direct bookings The pandemic transformed the booking behavior of today’s travelers.

Book 102

Book Communication Guest Satisfaction Article 102

Hotelogix

NOVEMBER 28, 2024

Managing bookings across multiple channels has become a core part of running a successful hospitality business. A channel manager connects your property management system to booking platforms such as OTAs, GDS (Global Distribution Systems), and direct booking engines. Delays can lead to double bookings or lost revenue.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

OCTOBER 18, 2023

This presents a golden opportunity for hoteliers to showcase their offerings as the ideal choice for travellers looking to enhance their event experience, through proximity alone or persuaded by additional direct booking incentives. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.

Book 89

Book Events Communication Reservations 89

SiteMinder

DECEMBER 3, 2023

What are holiday bookings? Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. For hotel managers, effectively managing holiday bookings is crucial.

Book 105

Book Pricing Reservations Budgeting 105

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

Communication 82

Communication Information Customer Service Events 82

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty. among others.

Book 81

Book Communication Reservations Article 81

Revenue Hub

MAY 30, 2023

Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. This means it will be very hard to ever fully eliminate booking abandonment.

Book 93

Book Communication Article Reservations 93

SiteMinder

MAY 25, 2023

SiteMinder and The Hotels Network Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. The average hotel website converts somewhere between 1.5-2.5%

Book 98

Book Communication Demo Reservations 98

Revenue Hub

NOVEMBER 29, 2024

Here is our round up of 8 Success Stories from our Expert Partners outlining revenue growth, increased ADR, occupancy, booking growth, pricing changes and direct channel success. The resort connects to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems.

Book 94

Book Pricing Reservations Events 94

Revenue Hub

MARCH 4, 2024

With so many hotels having their eyes set on locking in holiday bookings, it’s only natural that the competition is fierce. NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. It’s a win-win for both the guest and your hotel.

Book 77

Book Communication Reservations Article 77

Revenue Hub

MAY 24, 2024

Even in today’s digital age, the voice channel remains powerful for hotel bookings. Our 2024 Hospitality Benchmark Report found that the voice channel maintains the highest average booking value of any channel, and outbound call campaigns can net properties an additional $1,717 per room each year on average.

Book 85

Book Reservations Article Training 85