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As a hotelier, it is important to prioritise pre-arrival communication with your guests. This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you. 9 Tips for your pre-arrival communication with your guests 1.
The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. menu, hours, etc.),
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.
It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.
Here is our round up of 8 Success Stories from our Expert Partners outlining revenue growth, increased ADR, occupancy, booking growth, pricing changes and direct channel success. The resort connects to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems.
With crucial tasks like reservation, housekeeping, online bookings, billing, and real-time inventory management, all being handled automatically, it frees up your staff to work smarter, not harder. Overall, it's about enhancing productivity and making life a bit easier for everyone involved.
When guests book through an OTA, the agency, not the resort, owns the guest relationship. That means OTAs hold the guest data, control the messaging and have the power to influence where the guest books their next stay. This data might include: Booking habits – Understand how and when guests book their stays.
Managing bookings across multiple channels has become a core part of running a successful hospitality business. A channel manager connects your property management system to booking platforms such as OTAs, GDS (Global Distribution Systems), and direct booking engines. Delays can lead to double bookings or lost revenue.
In today’s highly competitive hospitality landscape, understanding the digital customer journey is crucial for hotels looking to optimise their online presence and increase direct bookings. Decision: The customer decides to book, ideally on your site rather than through third-party platforms.
What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. What does a hotel reservations manager do?
Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Lack of communication amplifies these issues.
In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. At the same time, a well-executed hotel guest messaging strategy drives revenue by increasing direct bookings, upsells, and loyalty. What is hotel guest messaging?
As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.
Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand.
A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. This is especially important during peak seasons when every booking is essential.
NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Positive experiences in shared spaces like games rooms often lead to glowing reviews, which are key drivers for future bookings. Family travellers, digital nomads, and business guests love game rooms.
Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.
Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.
For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. For instance, it enhances communication between departments. Staff can update room statuses or reservation details remotely, ensuring faster response times and smoother workflows.
This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.
How do you ensure guests find you, trust you, and book with you in a world dominated by established giants? Guests today search, compare, and book almost entirely online, and your digital presence is what puts you on their radar. It’s the gateway to putting your property on the map and attracting those first bookings.
Some of us still remember booking hotels before the digital age. Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Online Booking Engine Who doesn’t love booking online?
But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.
I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently. Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. All rights reserved.
More Direct Bookings, Higher Occupancy Strong branding gives your hotel an edge by encouraging guests to book directly through your website instead of relying on OTAs (Online Travel Agents). A well-recognized name helps your property stand tall, ensuring bookings come to you first.
Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. This is why our guide discusses how to avoid overbooking in hotels.
One minute you're fully booked for the summer season, the next you're wondering how to keep your staff busy during the winter lull. Poor communication within the organization: In a hotel, communication breakdowns can be as disastrous as a power outage. Key Factors Contributing to Hotel Turnover 1.
While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.
Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?
Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.
Hey everyone, let’s talk about how the game has changed for hotel guest communications. Think sending welcome messages the minute a guest books, or updates that feel super personal, thanks to tools like placeholders and webhooks. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge. Automation?
Simple things like acknowledging good work in person or through staff communications, highlighting their effort on social media or bestowing them with ‘employee of the month/quarter’ award will drive them to stay back. The training will also help them transfer their skills to other hotels in future.
Focus on segments showing both high spending patterns and consistent booking frequencies. International guests often book longer stays and spend more on amenities, making them particularly valuable. Consider factors like booking windows, length of stay, and seasonal preferences.
Restaurants may also require a deposit on a reservation to ensure you show up. Make a reservation ASAP For major holidays, it’s wise to start looking at least a month and maybe even two months out for a reservation. And once you find the right spot, Do Not Wait to book your table. Popular menu items run out.
Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.
The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?
Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. Simply fill in the form to get your free guide
Verifying Your Handicapped Services Irrespective of attaining the official designation, there are many design flaws and training errors at hotels in this area; issues that may not be apparent to able-bodied hoteliers until a handicapped guest arrives onsite.
A hotel reservation system is far more than a booking tool. As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.
Booking engine abandonment is a critical issue that’s all too common in the hospitality industry. of potential travel bookings don’t reach completion. That’s over four in every five interested visitors leaving your site without making a reservation, which means lost opportunities and money.
before making the reservation - everything in one place. In this blog, we will look at a few strategies to increase bookings for hotels from OTAs. Importance of OTAs for hotel booking As online sales channels, OTAs generate about 50% to 55% of hotel bookings. The hotel then pays a commission to the OTA.
This presents a golden opportunity for hoteliers to showcase their offerings as the ideal choice for travellers looking to enhance their event experience, through proximity alone or persuaded by additional direct booking incentives. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.
Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.
Even in today’s digital age, the voice channel remains powerful for hotel bookings. Our 2024 Hospitality Benchmark Report found that the voice channel maintains the highest average booking value of any channel, and outbound call campaigns can net properties an additional $1,717 per room each year on average.
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