STAAH

NOVEMBER 19, 2024

From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

InnQuest

OCTOBER 5, 2022

As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.

Book 217

Book Pricing Reservations Information 217

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

NOVEMBER 7, 2024

This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.

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Pricing Book Events Demo 130

Hotelogix

JANUARY 19, 2025

Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. A property management system (PMS) is the ultimate solution. For instance, it enhances communication between departments.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Revenue Hub

NOVEMBER 29, 2024

This new partnership empowers hospitality businesses to streamline guest communication, automate essential tasks, and optimize operations—all while enhancing the guest experience and increasing revenue potential. Traditional revenue management systems often result in hoteliers resorting to blanket price changes.

Pricing 109

Pricing Book Communication Marketing 109

Hotelogix

JANUARY 12, 2025

How do you ensure guests find you, trust you, and book with you in a world dominated by established giants? Guests today search, compare, and book almost entirely online, and your digital presence is what puts you on their radar. It’s the gateway to putting your property on the map and attracting those first bookings.

Book 130

Book Pricing Marketing Events 130

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Additionally, it records all guest interactions and automates personalized communication for each guest.

Property Management 224

Property Management Book Catering Reservations 224

Hotelogix

OCTOBER 18, 2023

One crucial aspect determining your success is your ability to efficiently manage daily operations across multiple properties in different areas from a central office.   Gain group-wide clarity: You have a hotel group with ten properties across multiple locations.

Property Management 130

Property Management Reservations Blog Book 130

Revenue Hub

DECEMBER 19, 2024

The Benefits of Early Check-In and Late Check-Out Offering early check-in and late check-out services can provide numerous advantages for both guests and property managers. Conversely, a business traveler with a late flight might appreciate being able to extend their stay and work from your property instead of rushing out.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Revenue Hub

MARCH 26, 2025

Data 101 for property managers where and how to start? The objective of this blog is to help property managers of all categories and sizes grow their direct booking channels, a job that typically falls on marketing. Travel to your property: Did they drive to your property? Took a tube/train/bus?

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Marketing Blog Book Special Events 70

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Larry Mogelonsky

MARCH 10, 2025

Verifying Your Handicapped Services Irrespective of attaining the official designation, there are many design flaws and training errors at hotels in this area; issues that may not be apparent to able-bodied hoteliers until a handicapped guest arrives onsite.

Training 130

Training Catering Communication Marketing 130

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Training 222

Training Property Management Special Events Guest Satisfaction 222

eZee Absolute

JANUARY 27, 2025

According to Bangkok Post , during Songkran 2024, the average booking value surged by a remarkable 30% , thanks to longer trips and more packed itineraries. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.

Book 52

Book Pricing Housekeeping Events 52

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 109

Book Guest Satisfaction Reservations Communication 109

InnQuest

OCTOBER 17, 2023

Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

InnQuest

JULY 12, 2023

In today’s interconnected world, social media has completely altered the way we communicate and share our experiences. It has also become an effective tool for the travel and hospitality industries in maximizing hotel bookings and creating exciting summer adventures for their guests.

Book 130

Book Blog Marketing Communication 130

SiteMinder

NOVEMBER 24, 2024

Effective communication: The ability to clearly convey information to team members and guests. ” A webinar on “Effective Leadership Communication.” We’re getting more bookings since using SiteMinder. Creativity and adaptability: The ability to develop innovative solutions and adjust to changing circumstances.

Training 93

Training Communication Workshop Customer Service 93

Hotelogix

MARCH 6, 2025

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. And boy, has it come a long way!

Concierge 130

Concierge Maintenance Book Demo 130

Revenue Hub

MARCH 31, 2025

Here is the March round up of 11 Hotel Success Stories from our Expert Partners touching on revenue, bookings, guest experience and engagement. As Mews and Atomize join forces, alignment of the platforms will streamline operations, delivering significant cost and time savings for De Historiske properties.

Book 65

Book Communication Property Management Guest Satisfaction 65

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

SEPTEMBER 12, 2023

This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Human Resource Management: Managing the hotel’s workforce is essential. Technology Integration: Keeping up with rapidly evolving technology is another challenge in hotel operations management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead.

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Revenue Hub

MAY 22, 2023

What makes them take that brochure home and phone the hotel to place their booking? And most importantly how do you encourage them to book with you? While the answer may be simple, the execution can be more challenging, here are some tips to enhance your hotels’ website and increase your direct bookings.

Book 98

Book Communication Article Information 98

InnQuest

OCTOBER 31, 2022

Unified Property Management System. A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Translator Technology.

Property Management 221

Property Management Communication Book Information 221

Revenue Hub

NOVEMBER 2, 2022

There’s no instant way to improve your direct bookings, but these hotel direct booking strategies can enhance the guest experience from pre-booking and beyond. Read on to learn four strategies to improve direct bookings with first-time guests and brand-loyal travelers. PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

Book 98

Book Reservations Communication Information 98

Hotelogix

MARCH 21, 2025

Simple things like acknowledging good work in person or through staff communications, highlighting their effort on social media or bestowing them with ‘employee of the month/quarter’ award will drive them to stay back. The training will also help them transfer their skills to other hotels in future.

Training 100

Training Housekeeping Communication Reservations 100

SiteMinder

DECEMBER 8, 2024

A unified inbox allows you to combine all of your communications into a single view. Some inboxes may even be designed specifically for accommodation businesses and be able to unify different types of communications such as email, sms, and messaging apps. Your property management will be much improved with a unified inbox.

Communication 52

Communication Property Management Accounting Blog 52

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. From social media interactions to booking to check-in and check-out, every stage is a chance for the hotel to create a positive and lasting impression.

Book 222

Book Blog Reservations Information 222

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Or if there is a group booking, your hotel staff can upgrade them to a room with more floor space overall. Why is Upselling Important in the Hotel Industry? Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

SiteMinder

MAY 16, 2023

Table of contents Introduction from SiteMinder: The bleisure market and hotel booking trends Following the pandemic, the bleisure market changed from a growing niche to a mainstream source of bookings for accommodation providers. Read on to learn more about it from Homelike, the platform of choice for midterm bookings.

Book 105

Book Maintenance Scheduling Blog 105

SiteMinder

FEBRUARY 6, 2025

Attracting guests, winning their booking, and making the process easy for them is only possible with best-in-class software. The team at Tattersalls Armidale was quick to recognise this, implementing SiteMinders distribution and revenue platform along with GuestPoint , a complete property management system.

Book 52

Book Property Management Guest Services Communication 52

SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. What does a hotel reservations manager do?

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52