This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
With crucial tasks like reservation, housekeeping, online bookings, billing, and real-time inventory management, all being handled automatically, it frees up your staff to work smarter, not harder. Overall, it's about enhancing productivity and making life a bit easier for everyone involved.
From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But But is the booking system with google calendar the right choice for your hotel business ? Let’s find out. Curious about how that works?
Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. It supports critical areas such as front desk operations, housekeeping coordination, and POS integration. For instance, it enhances communication between departments.
Hotel housekeeping management software can make a major difference in how effective you are at ensuring productivity and efficiency with your staff. Below, we will be looking at seven of the biggest benefits of using housekeeping software. What is Housekeeping in Hotels? You’ll soon see just what difference it can make.
Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service. Digital platforms also allow hotels to manage bookings, handle guest requests, and optimize room allocation in real-time, improving operational efficiency and service quality.
How do you ensure guests find you, trust you, and book with you in a world dominated by established giants? Guests today search, compare, and book almost entirely online, and your digital presence is what puts you on their radar. It’s the gateway to putting your property on the map and attracting those first bookings.
Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.
Simple things like acknowledging good work in person or through staff communications, highlighting their effort on social media or bestowing them with ‘employee of the month/quarter’ award will drive them to stay back. The training will also help them transfer their skills to other hotels in future.
But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Host corporate events, weddings, or community gatherings.
If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.
Agentic AI takes this further by: Real-time market sensing : AI agents continuously scan competitor pricing, demand shifts, and booking trends. Automating Back-End Operations Hotels run on countless operational processes, from housekeeping to inventory management.
According to Bangkok Post , during Songkran 2024, the average booking value surged by a remarkable 30% , thanks to longer trips and more packed itineraries. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.
AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. And boy, has it come a long way!
From booking a flight to reserving an Airbnb, most of the process is now managed digitallyoften without any in-person interaction. This includes a mobile-optimized website, a smooth booking process, digital check-in and check-out, responsive communication channels, and digital invoices. Why should hotels be any different?
This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. In a highly competitive industry, even small improvements in service quality can lead to higher occupancy rates and repeat bookings.
A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Book a demonstration of our award-winning hotel management software here.
T his blog covers everything you need to know about roomMaster Anywhere – From securing bookings and streamlining operations to managing a workforce and enhancing the guest experience, there’s a lot that goes behind efficient property management. To book a demonstration of our award-winning hotel management software , click here.
A unified inbox allows you to combine all of your communications into a single view. Some inboxes may even be designed specifically for accommodation businesses and be able to unify different types of communications such as email, sms, and messaging apps. What is a unified inbox?
Reservation Management eZee Absolute : Offers real-time booking engine integration with your website and OTAs. It ensures no double bookings, so you wont have to deal with that awkward “ I just checked, sorry, we dont have room ” conversation. Its like having your PMS in your back pocket.
Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.
Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests. Digital check-in kiosks. Digital folders. Smart room technology.
These systems provide a unified experience from booking to checkout, meeting the high expectations of today’s tech-savvy travelers. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform.
These systems provide a unified experience from booking to checkout, meeting the high expectations of today’s tech-savvy travelers. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform.
Housekeeping Operations Housekeeping is important for guest satisfaction. Importance of Housekeeping: A clean and well-maintained hotel is crucial for guest comfort. Housekeeping: Housekeeping is mainly involved in tasks like cleaning rooms and maintaining common hotel areas. Book a Demo with Hotelogix PMS
Lead your hotel to success with SiteMinder Run your hotel more efficiently, increase bookings, and make smarter decisionsall from one platform. Over time, you should look to cultivate a robust skillset encompassing leadership and communication skills, as well as sharp mind for revenue management and general business operations.
Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.
It can connect to the web, so any bookings that are done online rather than over the phone or in person can be updated in real-time. This is helpful, as it will help to reduce the chance of double-booking a room or not filling a room. The software can let users assign rooms to the housekeeping staff based on different floors or blocks.
Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Major brands remain fixated on providing a consistent, high-quality booking experience across all digital channels, and now independent hoteliers have the tools to do the same. Two-Way Communication.
Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. Room Status Automation allows teams to provide housekeeping-related updates to their guests through messaging templates that have been automated based on room statuses.
Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors. Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings.
What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?
The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Ease of Access: In current times, customers expect a highly streamlined experience all throughout – pre-booking, during and post-booking.
Boost Your Bookings and Optimise Rates. A robust booking engine and channel manager are important for capitalising on the opportunity that the public’s voracious need to travel brings. Unfortunately, the trend of booking to cancel is still occurring. Group bookings with online group portals for easier management.
NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings. Reservation Agents: These are your frontline warriors, managing customer inquiries, booking reservations, monitoring rates across platforms, and providing personalized service to boost customer delight.
reservations, housekeeping, maintenance, etc.), It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. – as well as ensuring that the front desk provides the best possible customer service to guests, 24/7.
Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.
Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. You can wave goodbye to double bookings and welcome perfect harmony! Occupancy sensors : Save energy and plan housekeeping better.
By automating various tasks such as bookings, check-ins, and housekeeping management , Hotelogix allows hotel staff to focus more on guest interactions, fostering a warm and welcoming atmosphere that guests appreciate. Moreover, Hotelogix facilitates seamless communication with guests before, during, and after their stay.
Key Components of Guest Experience Communication Clear and timely communication ensures guests feel valued and well-informed. Examples: Send pre-arrival emails to confirm bookings and offer assistance. Ensure your email includes: Booking details, including room type and check-in/check-out timings.
One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.
For frequent travellers, such as those regularly travelling for business, a dependable hotel or motel that meets their needs consistently is likely to get repeat bookings from them. This form of free advertising is a sure way to drive up bookings. Effective Communication. How to Exceed Guest Expectations. Cleanliness.
The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. As booking platforms and OTAs grow, the need for a channel management system has become important for hotel owners and managers now more than ever.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content