SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

Book 98

Book Reservations Blog Information 98

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Stress level heightens during the arrival time of guests.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Unclear Policies: Guests may not understand cancellation fees or extra charges. Mismatched Descriptors: Generic transaction names confuse guests, leading to disputes.

Document 100

Document Communication Book Reservations 100

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

STAAH

NOVEMBER 19, 2024

Example: A guest celebrating a birthday might find a complimentary dessert or room upgrade waiting for them—a small touch that creates unforgettable moments. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.

Guest Satisfaction 86

Guest Satisfaction Communication Workshop Concierge 86

Hotel Business

JULY 9, 2024

“Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, SVP, LG Business Solutions USA. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

Accounting 104

Accounting Concierge Book Communication 104

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Demo 147

Demo Guest Services Guest Satisfaction Document 147

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. How does a hotel booking chatbot work?

Book 97

Book Communication Pricing Property Management 97

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

Property Management 130

Property Management Catering Housekeeping Accounting 130

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS).

Guest Satisfaction 95

Guest Satisfaction Communication Article Book 95

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

Blog 130

Blog Communication Definition Book 130

STAAH

JANUARY 23, 2024

This commitment extends throughout the entire customer journey, right from the initial research and booking stages to the post-stay period. To enable a more personalized experience, invest in technology that centralizes guest data, ensuring it can be leveraged at every touchpoint in their journey.

Communication 82

Communication Book Guest Services Training 82

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. This way, your guests will received a highly personalised and unforgettable experience.

Communication 97

Communication Customer Service Housekeeping Article 97

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 91

Marketing Travel and Tourism Book Communication 91

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 88

Housekeeping Reservations Communication Information 88

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Communicate with your staff the benefits of what you are trying to achieve and address concerns proactively.

Concierge 87

Concierge Guest Services Communication Events 87

STAAH

APRIL 30, 2024

Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations. Tech switching involves integrating mobile apps for functions like mobile check-in/check-out, keyless entry, in-room controls, and personalised guest services.

Guest Services 88

Guest Services Communication Property Management Reservations 88

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 88

Marketing Book Travel and Tourism Communication 88

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. Stay away!”. SiteMinder is here to help you unlock this untapped potential.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care. The foundation of personalized guest services lies in understanding individual preferences.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience.

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

FEBRUARY 16, 2024

By actively managing this crucial digital channel, hoteliers can strategically foster relationships with their hotel guests and future travelers that ultimately drive revenue. Why Responding to Reviews is Important: The first benefit of replying to online guest feedback begins with the guest.

Article 79

Article Book Guest Services Communication 79

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

Housekeeping 79

Housekeeping Reservations Scheduling Article 79

Revenue Hub

JUNE 27, 2024

The instant a reservation is booked, the guest experience begins! NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

Revenue Hub

SEPTEMBER 6, 2024

While these channels are popular for delivering personalized content, modern guests seek cohesive and genuine interactions across all hotel experiences. True personalization involves integrating tailored interactions both online and on-property, enhancing guest service, fostering emotional connections, and driving loyalty and future bookings.

Guest Retention 84

Guest Retention Article Definition Hospitality Management 84

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Since the hotel isn’t using a CDP, they’re not aware of Priya’s recent negative review, and book her into a street-facing room. The inconsistency means you can’t get a holistic view of your operations or guest preferences.

Reservations 85

Reservations Special Events Communication Article 85

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. They also offer valuable data on guest preferences, enabling hotels to personalise their services and anticipate guest needs.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. Think: digital check-in, cleanliness, amenities, etc.

Book 78

Book Communication Article Housekeeping 78

SiteMinder

JUNE 26, 2024

Improved forecasting: Revenue optimization involves analyzing data on past booking trends, competitor pricing, and market conditions. Guest segmentation: Revenue optimization tools can help hotels identify different guest segments (e.g., Conversely, lower prices can attract bookings during slower periods.

Pricing 72

Pricing Book Reservations Blog 72

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Hotel Owner

SEPTEMBER 19, 2024

There’s so much untapped potential in terms of upselling other services.” When he learned that a former colleague was looking to sell Chicostay, a platform for hotels that streamlines guest services and improves efficiency, he saw an opportunity to apply his expertise in transforming legacy industries.

Book 72

Book Pricing Communication Reservations 72