Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival , and ensures guests feel welcome and well taken care of during their stay. The role of the front desk in guest communication.

Communication 98

Communication Article Book Guest Services 98

Hotelogix

JANUARY 19, 2025

For instance, it enhances communication between departments. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. With a well-integrated PMS, hoteliers can maximize visibility across multiple booking platforms, attracting more guests and boosting revenue.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

Book 98

Book Reservations Blog Information 98

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Stress level heightens during the arrival time of guests.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

SiteMinder

FEBRUARY 6, 2025

Marrying the best technology to create seamless operations Providing guests with the outstanding service that the hotel is known for starts with whats happening behind the scenes. Attracting guests, winning their booking, and making the process easy for them is only possible with best-in-class software.

Book 52

Book Property Management Guest Services Communication 52

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Business

JULY 9, 2024

“Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, SVP, LG Business Solutions USA. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

Accounting 104

Accounting Concierge Book Communication 104

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

STAAH

JANUARY 23, 2024

This commitment extends throughout the entire customer journey, right from the initial research and booking stages to the post-stay period. To enable a more personalized experience, invest in technology that centralizes guest data, ensuring it can be leveraged at every touchpoint in their journey.

Communication 104

Communication Book Guest Services Training 104

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. How does a hotel booking chatbot work?

Book 97

Book Communication Pricing Property Management 97

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS).

Guest Satisfaction 109

Guest Satisfaction Communication Article Book 109

STAAH

APRIL 30, 2024

Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations. Tech switching involves integrating mobile apps for functions like mobile check-in/check-out, keyless entry, in-room controls, and personalised guest services.

Guest Services 113

Guest Services Communication Property Management Reservations 113

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 109

Marketing Travel and Tourism Book Communication 109

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Guest Services 147

Guest Services Demo Guest Satisfaction Document 147

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 98

Housekeeping Reservations Communication Information 98

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

Housekeeping 106

Housekeeping Reservations Scheduling Article 106

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. This way, your guests will received a highly personalised and unforgettable experience.

Communication 109

Communication Customer Service Housekeeping Article 109

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

JUNE 27, 2024

The instant a reservation is booked, the guest experience begins! NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 108

Workshop Guest Satisfaction Housekeeping Training 108

Revenue Hub

SEPTEMBER 6, 2024

While these channels are popular for delivering personalized content, modern guests seek cohesive and genuine interactions across all hotel experiences. True personalization involves integrating tailored interactions both online and on-property, enhancing guest service, fostering emotional connections, and driving loyalty and future bookings.

Guest Retention 107

Guest Retention Article Definition Hospitality Management 107

Revenue Hub

FEBRUARY 16, 2024

By actively managing this crucial digital channel, hoteliers can strategically foster relationships with their hotel guests and future travelers that ultimately drive revenue. Why Responding to Reviews is Important: The first benefit of replying to online guest feedback begins with the guest.

Article 105

Article Book Guest Services Communication 105

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Since the hotel isn’t using a CDP, they’re not aware of Priya’s recent negative review, and book her into a street-facing room. The inconsistency means you can’t get a holistic view of your operations or guest preferences.

Reservations 108

Reservations Special Events Communication Article 108

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. Think: digital check-in, cleanliness, amenities, etc.

Book 98

Book Communication Article Housekeeping 98

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. Stay away!”. SiteMinder is here to help you unlock this untapped potential.

Book 105

Book Valet Services Travel and Tourism Maintenance 105