STAAH

NOVEMBER 19, 2024

Example: A guest celebrating a birthday might find a complimentary dessert or room upgrade waiting for them—a small touch that creates unforgettable moments. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

SiteMinder

MARCH 24, 2025

A hotel games room taps directly into these needs, delivering memorable experiences that guests will talk about long after check-out. A well-designed games room can: Increase guest satisfaction by offering unexpected value. Encourage longer stays as guests find more reasons to linger.

Guest Satisfaction 52

Guest Satisfaction Book Blog Reservations 52

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But  But is the booking system with google calendar the right choice for your hotel business ? Let’s find out. Curious about how that works?

Book 100

Book Reservations Scheduling Housekeeping 100

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

Horizon Hospitality

NOVEMBER 13, 2024

The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

NOVEMBER 28, 2024

Managing bookings across multiple channels has become a core part of running a successful hospitality business. It can directly impact revenue, guest satisfaction, and your ability to scale. If a guest books through one platform, your availability on other platforms must reflect this immediately.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. How to reach guests after they leave your hotel?

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

SEPTEMBER 22, 2023

Subscribe to our weekly newsletter and stay up to date Understanding Hotel Overbooking: Hotel overbooking is based on the assumption that a certain percentage of guests will not show up or cancel their reservations, creating room availability for additional bookings. Should Hotels Engage in Overbooking?

Guest Satisfaction 108

Guest Satisfaction Reservations Communication Article 108

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

NOVEMBER 28, 2024

Focus on segments showing both high spending patterns and consistent booking frequencies. International guests often book longer stays and spend more on amenities, making them particularly valuable. Consider factors like booking windows, length of stay, and seasonal preferences.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

STAAH

JANUARY 21, 2025

Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Being mobile-first is essential for engaging guests effectively and ensuring a smooth booking process.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Hotelogix

APRIL 11, 2025

A lack of proper POS integration often results in revenue leakage, inefficiencies, and frustrated guests. This integration allows every outlet to communicate with the front desk and central management system — ensuring that all guest activity, transactions, and bills are synchronized in real-time.

POS Systems 130

POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Unclear Policies: Guests may not understand cancellation fees or extra charges. Mismatched Descriptors: Generic transaction names confuse guests, leading to disputes.

Document 100

Document Communication Book Reservations 100

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Guests may also cancel due to better offers or promotions from competing hotels.

Guest Satisfaction 98

Guest Satisfaction Communication Book Customer Service 98

Hotelogix

JANUARY 19, 2025

For instance, it enhances communication between departments. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. These capabilities not only increase guest satisfaction but also reduce the workload for front desk staff.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotelogix

NOVEMBER 7, 2024

This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.

Pricing 130

Pricing Book Events Demo 130

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. It not only shows appreciation but also strengthens guest relationships and sets the stage for repeat business. This small gesture can significantly impact guest loyalty and positive word-of-mouth recommendations.

Communication 89

Communication Guest Satisfaction Article Book 89

Revenue Hub

MARCH 5, 2024

In this blog post, we shed some light on the pros and cons of such automated response tools: Advantages Efficiency and speed One of the biggest benefits of AI-powered automated response tools is the speed with which they can respond to guest requests. This ability surpasses human employees who cannot speak every conceivable language.

Guest Satisfaction 109

Guest Satisfaction Communication Training Information 109

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 109

Communication Guest Satisfaction Article Book 109

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. The weeks leading up to a guest’s stay are incredibly influential. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

DECEMBER 19, 2024

Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction. These scenarios illustrate how flexibility can lead to greater customer satisfaction and loyalty, ultimately translating into repeat bookings and positive reviews.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Revenue Hub

FEBRUARY 18, 2025

In the world of guest satisfaction, words carry immense power. Every guest review, no matter if its glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued.

Guest Satisfaction 75

Guest Satisfaction Communication Article Book 75

Revenue Hub

JANUARY 10, 2025

Just as calculators replaced manual long division, or email transformed communication, tools like generative AI (gen AI) are poised to redefine how businesses operate and educate. These can be delivered at the right time, with the right messaging, to drive direct bookings and enhance guest satisfaction.

Pricing 109

Pricing Guest Satisfaction Book Marketing 109

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. It is a maddening reality for many hoteliers.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

OCTOBER 17, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. They are a result of a delicate balance between maximizing revenue and providing guest satisfaction.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Hotelogix

APRIL 17, 2025

Gaming Lounges and VR Experiences Properties like the Marriott Marquis in NYC now feature VR lounges and esports setups to entertain young guests and tech lovers. 👉 Read Also - Hotel Booking Tips: What Travelers Look for in Hotels in 2025 Cultural Events and Workshops Guests love to connect with local culture.

Travel and Tourism 100

Travel and Tourism Workshop Book Catering 100

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

MAY 14, 2024

If you’re looking for avenues to amplify revenue and create a more loyal guest base, look towards fine-tuning your hotel’s direct booking strategy. Despite increased accessibility by third-party sites, direct bookings have quickly become a preferred method for consumers. Case Study: Hilton ‘Expect Better.

Book 107

Book Guest Satisfaction Reservations Communication 107

Hotelogix

APRIL 17, 2025

Why smart housekeeping is the backbone of guest satisfaction—and how a PMS can help small hotels run it like a charm In the world of hospitality, housekeeping isn’t just a function—it’s a silent ambassador of your hotel’s brand. One poor check-in experience can cost dozens of future bookings.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Travel and Tourism 130

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 200

Guest Satisfaction Training Demo Housekeeping 200

Hotelogix

FEBRUARY 17, 2025

Introduction: The Hidden Revenue Killer for Hotels Did you know that hotels utilizing a mix of OTAs, metasearch engines, and direct booking strategies experience significantly higher revenue growth than those relying on a single channel? Direct Booking Platforms - the hotel website and booking engine.

Book 100

Book Pricing Marketing Accounting 100

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. Hotels in over 15 countries already use Visito, supporting guests from more than 140 countries worldwide. How does Visito support guest messaging across platforms?

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories.

Training 222

Training Property Management Special Events Guest Satisfaction 222