InnQuest

OCTOBER 5, 2022

As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.

Book 217

Book Pricing Reservations Information 217

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Online Booking Engine Who doesn’t love booking online?

Communication 109

Communication Book Reservations Information 109

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Guests don’t need to be on property to receive exceptional customer service. Upsell: Pre-arrival communication is a prime opportunity to generate incremental revenue.

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. That’s because emails are one of the most efficient ways to communicate with guests. That’s because emails are one of the most efficient ways to communicate with guests.

Communication 109

Communication Reservations Customer Service Article 109

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

Communication 96

Communication Customer Service Information Book 96

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. The need to streamline the booking process and attain a firmer grasp of concurrent customer needs has led us into the era of omnichannel solutions.

Communication 97

Communication Customer Service Presentation Reservations 97

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools. Book a demonstration of our award-winning hotel management software here.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

Communication 98

Communication Information Customer Service Events 98

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

Front of House 218

Front of House Training Customer Service Communication 218

SiteMinder

NOVEMBER 24, 2024

Effective communication: The ability to clearly convey information to team members and guests. ” A webinar on “Effective Leadership Communication.” We’re getting more bookings since using SiteMinder. Creativity and adaptability: The ability to develop innovative solutions and adjust to changing circumstances.

Training 93

Training Communication Workshop Customer Service 93

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Revenue Hub

NOVEMBER 27, 2024

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date And it is also a key element in your direct bookings strategy. Did you know that Google data predicts that direct bookings can potentially yield up to a remarkable 20% more revenue compared to OTA bookings?

Book 109

Book Pricing Article Communication 109

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. First, it’s most important to acknowledge the mistake and formally and authentically communicate an apology, including transparency into what went wrong.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

STAAH

OCTOBER 10, 2023

In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. These reviews not only mitigate the risk for potential guests but also allow them to feel connected to a community and stay updated with the latest offerings in the market.

Book 104

Book Customer Service Reservations Communication 104

Revenue Hub

DECEMBER 13, 2024

The competition for travelers attention is fierce, and driving the booking is just the first hurdle. But what happens after guests book their stay? Guest Experience vs. Customer Service: Whats the Difference? When a guest complains about their room, how the front desk responds is an example of customer service in action.

Customer Service 109

Customer Service Article Book Reservations 109

SiteMinder

MARCH 25, 2025

A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. Missing any of these reports may result in a lot of miscalculation.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Definition Events 52

Revenue Hub

JULY 3, 2023

Some common causes of hotel cancellations include travel uncertainties, changes in personal plans, dissatisfaction with booking details, or unforeseen emergencies. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 98

Guest Satisfaction Communication Book Customer Service 98

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Front of House 187

Front of House Customer Service Accounting Communication 187

Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. And this includes -and specially points towards- your communication. They are not the ones that have to adapt to your way of communicating.

Communication 105

Communication Guest Satisfaction Article Customer Service 105

Revenue Hub

SEPTEMBER 12, 2024

Recommendations: Loyal guests often recommend the hotel to their friends and family, which contributes to an increase in bookings. Repeat bookings help maintain revenue stability throughout the year. Repeat bookings help maintain revenue stability throughout the year.

Workshop 104

Workshop Customer Service Article Guest Satisfaction 104

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Book Demo 130

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

JANUARY 10, 2024

Subscribe to our weekly newsletter and stay up to date Three Ways Artificial Intelligence Elevates the Guest Experience in Hospitality #1 Enhanced Communication and Engagement One of the significant impacts of AI in hospitality is its ability to transform communication between hotels and guests.

Communication 108

Communication Maintenance Article Customer Service 108