Hotelogix

MARCH 6, 2025

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7.

Concierge 130

Concierge Maintenance Book Demo 130

Hotelogix

APRIL 17, 2025

👉 Read Also - Hotel Booking Tips: What Travelers Look for in Hotels in 2025 Cultural Events and Workshops Guests love to connect with local culture. Partnering with tour operators or integrating a web booking engine also minimizes logistics for guests. Hotels that invest early can gain first-mover advantage and media buzz.

Travel and Tourism 100

Travel and Tourism Workshop Book Catering 100

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Host corporate events, weddings, or community gatherings.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Revenue Hub

JULY 17, 2024

n the competitive landscape of the hospitality industry, email marketing has emerged as a powerful tool for hotels to increase bookings and revenue. The advantages of email marketing are manifold: Direct Communication: Email allows hotels to communicate directly with their audience, bypassing intermediaries.

Book 108

Book Marketing Concierge Article 108

Revenue Hub

APRIL 3, 2025

Powering AI-driven concierges that anticipate guest needs before they ask. Agentic AI takes this further by: Real-time market sensing : AI agents continuously scan competitor pricing, demand shifts, and booking trends. Enhancing Guest Communication & Service Gone are the days when chatbots provided robotic responses.

Housekeeping 70

Housekeeping Procurement Concierge Scheduling 70

Boutique Hotel News

DECEMBER 20, 2022

Some day, users might be able to book a hotel stay directly through the platform as well as buy hotel related items advertised in video content. As Simon Bullingham, CEO of Journey Hospitality highlights, consideration must be given to open-API booking engines, AI-powered promotional messaging, and shoppable content via VR and 360 tours.

Concierge 312

Concierge Book Marketing Information 312

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

MARCH 24, 2025

By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. Visito transforms guest communication for hotels by automating bookings, support, and marketing through messaging apps.

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Book a demonstration of our award-winning hotel management software here.

Property Management 221

Property Management Communication Book Information 221

Hotel Business

JULY 9, 2024

Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures.

Concierge 145

Concierge Training Pricing Book 145

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

eZee Absolute

JANUARY 3, 2025

In 2025, hotel marketing isn’t just about booking a few extra nights here and there. According to a 2024 study by Statista , over 70% of travelers in the USA rely on social media to make booking decisions, and 60% of them expect personalized travel experiences based on their preferences. Ready to keep up? Leverage it!

Marketing 52

Marketing Book Reservations Property Management 52

Revenue Hub

NOVEMBER 21, 2023

With the continued influx in bookings, more companies in travel and hospitality rely on Generative AI to increase revenue and brand loyalty. In this fast-moving travel environment, many providers are turning to Generative AI to increase the volume and quality of their messaging to boost bookings and loyalty programs. Travel is back!

Concierge 109

Concierge Book Article Communication 109

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. With the right booking engine, you can turn those potential commission losses into direct revenue gains.

Book 52

Book Concierge Reservations Guest Satisfaction 52

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. How does a hotel booking chatbot work?

Book 97

Book Communication Pricing Property Management 97

Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. Strategies for staying relevant during those micro-moments The key to nailing the booking and closing the customer journey is to rely on strategies for leveraging every micro-moment.

Concierge 98

Concierge Book Guest Satisfaction Article 98

Hotel Business

APRIL 26, 2024

Stress-free hotel stays start at research and booking stage • Self-identify neurodiversity during booking to receive customized care: Nearly 70% of caregivers and more than half of neurodivergent travelers said they would disclose their neurodiversity during the booking process for a hotel to better serve them.

Communication 111

Communication Training Concierge Book 111

SiteMinder

JULY 10, 2024

Improve marketing campaigns: AI analyses customer data to create targeted ads and personalised marketing strategies, which can lead to more direct bookings and better sales. This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

FEBRUARY 21, 2024

Their primary goal is to help people find the information they need and guide them through the booking process. They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots.

Reservations 108

Reservations Concierge Book Communication 108

Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. Integrated mobile technology Irrespective of generation, a large percentage of today’s guests expect to manage their bookings, check-ins, and other services through their smartphones.

POS Systems 103

POS Systems Concierge Article Book 103

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

Concierge 99

Concierge Book Information Article 99

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Business

FEBRUARY 25, 2025

Canary Technologies has launched its AI Voice platform, an end-to-end suite of AI-powered hotel assistants that handle traveler calls, drive bookings and streamline hotel operations, according to the company. For example, hotels miss up to 40% of callslosing bookings and frustrating travelers.

Concierge 59

Concierge Reservations Communication Book 59

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

SEPTEMBER 21, 2023

NB: This is an article from Topline Revenue Management , one of our Expert Partners While discounts may drive short-term bookings, they often come at the expense of profit margins. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

Pricing 109

Pricing Concierge Article Blog 109

SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Greater personalisation: With smart features and services, guests can more easily communicate their preferences and requirements. What is the concept of smart rooms?

Communication 98

Communication Concierge Blog Guest Satisfaction 98

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Manage expectations Maintain open and transparent communication with students residing in the accommodation. The booking window is short and sharp, ranging from 15 to 38 days, in our experience.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

MAY 6, 2024

Why is booking engine comparison important? A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Enhance guest experience by offering a smooth and efficient booking process.

Book 52

Book Catering Reservations Information 52

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

Travel and Tourism 109

Travel and Tourism Article Catering Concierge 109

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more. This integration streamlines communication and data sharing across departments. They are well-suited for tasks like ticket booking or food ordering.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130