Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Book a demonstration of our award-winning hotel management software here.

Property Management 221

Property Management Communication Book Information 221

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 87

Book Customer Service Guest Satisfaction Pricing 87

Hotel Business

JULY 9, 2024

Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

Accounting 104

Accounting Concierge Book Communication 104

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.

Guest Satisfaction 86

Guest Satisfaction Communication Workshop Concierge 86

Hotel Business

APRIL 26, 2024

Stress-free hotel stays start at research and booking stage • Self-identify neurodiversity during booking to receive customized care: Nearly 70% of caregivers and more than half of neurodivergent travelers said they would disclose their neurodiversity during the booking process for a hotel to better serve them.

Communication 111

Communication Training Concierge Book 111

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. With the right booking engine, you can turn those potential commission losses into direct revenue gains.

Book 52

Book Concierge Reservations Guest Satisfaction 52

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. How does a hotel booking chatbot work?

Book 97

Book Communication Pricing Property Management 97

SiteMinder

JULY 10, 2024

Improve marketing campaigns: AI analyses customer data to create targeted ads and personalised marketing strategies, which can lead to more direct bookings and better sales. This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

NOVEMBER 21, 2023

With the continued influx in bookings, more companies in travel and hospitality rely on Generative AI to increase revenue and brand loyalty. In this fast-moving travel environment, many providers are turning to Generative AI to increase the volume and quality of their messaging to boost bookings and loyalty programs. Travel is back!

Concierge 92

Concierge Book Article Communication 92

Revenue Hub

FEBRUARY 21, 2024

Their primary goal is to help people find the information they need and guide them through the booking process. They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots.

Reservations 88

Reservations Concierge Book Communication 88

Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. Strategies for staying relevant during those micro-moments The key to nailing the booking and closing the customer journey is to rely on strategies for leveraging every micro-moment.

Concierge 83

Concierge Book Guest Satisfaction Article 83

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Greater personalisation: With smart features and services, guests can more easily communicate their preferences and requirements. What is the concept of smart rooms?

Communication 98

Communication Concierge Blog Guest Satisfaction 98

Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Manage expectations Maintain open and transparent communication with students residing in the accommodation. The booking window is short and sharp, ranging from 15 to 38 days, in our experience.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

MAY 6, 2024

Why is booking engine comparison important? A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Enhance guest experience by offering a smooth and efficient booking process.

Book 52

Book Catering Reservations Information 52

Revenue Hub

SEPTEMBER 21, 2023

NB: This is an article from Topline Revenue Management , one of our Expert Partners While discounts may drive short-term bookings, they often come at the expense of profit margins. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

Pricing 103

Pricing Concierge Article Blog 103

Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. Integrated mobile technology Irrespective of generation, a large percentage of today’s guests expect to manage their bookings, check-ins, and other services through their smartphones.

POS Systems 80

POS Systems Concierge Article Book 80

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

Concierge 87

Concierge Guest Services Communication Events 87

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

Concierge 71

Concierge Book Information Article 71

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more. This integration streamlines communication and data sharing across departments. They are well-suited for tasks like ticket booking or food ordering.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

Travel and Tourism 94

Travel and Tourism Article Catering Concierge 94

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Book 118

Book Reservations Communication Customer Service 118

Hotel Business

SEPTEMBER 23, 2024

According to Zuberance , a single unfavorable review can result in a staggering loss of 30 bookings, translating to a financial impact of $22,800. This disconnect between the expected guest experience and the hotel’s ability to respond effectively highlights the critical need for enhanced emergency communication systems and processes.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

SiteMinder

JULY 24, 2023

Offering a strong Wi-Fi connection, eco-friendly amenities, and communal spaces can attract this segment. An excellent online booking experience is also expected, so ensure that your website is up to scratch. 71% of business travellers appreciate digital boarding passes, and half want concierge services via their smartphone.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

eZee Absolute

JANUARY 3, 2025

In 2025, hotel marketing isn’t just about booking a few extra nights here and there. According to a 2024 study by Statista , over 70% of travelers in the USA rely on social media to make booking decisions, and 60% of them expect personalized travel experiences based on their preferences. Ready to keep up? Leverage it!

Marketing 52

Marketing Book Reservations Property Management 52

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. Moreover, a culture of teamwork and clear communication nurtures employee morale and job satisfaction.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

NOVEMBER 14, 2022

Booking engine add-ons. These days, most reservations are booked online. This might be through a third-party OTA or your own website booking engine. Whichever platform a guest chooses, the end of the booking process can be a great opportunity to upsell extra services and boost revenue maximisation in your hotel.

Communication 52

Communication Reservations Book Concierge 52

Revenue Hub

OCTOBER 31, 2023

Subscribe to our weekly newsletter and stay up to date Traditionally, a guest’s journey with a hotel involves multiple touchpoints: searching for a hotel, booking a room, checking in, availing services, checking out, and finally, giving feedback. Each of these steps can be cumbersome and riddled with inefficiencies.

Workshop 81

Workshop Concierge Article Communication 81

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

Communication 52

Communication Book Reservations Accounting 52

Les Roches

SEPTEMBER 24, 2024

Data integration and management Integrating information from various customer touchpoints, such as booking systems, social media, customer feedback and on-site interactions, can be complex. Challenges in implementing effective CXM in hospitality Implementing customer experience management strategies that work is not easy.

Training 69

Training Communication Hospitality Management Information 69