Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

Horizon Hospitality

DECEMBER 11, 2024

Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. Offer adaptable booking policies, allowing guests to feel more comfortable in uncertain times.

Sanitation 130

Sanitation Communication Book Hospitality Management 130

Hotelogix

OCTOBER 30, 2024

Post-Stay Engagement: Maintaining communication after a guest's stay through follow-up emails or feedback surveys helps keep your hotel top-of-mind and demonstrates that you value their opinions. Read Also: Strategies to Increase Customer Loyalty in Hotel Industry Book a Demo with Hotelogix

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Modern Restaurant Management

NOVEMBER 14, 2024

Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. Access to the POS/online booking system if necessary. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g.,

Reservations 179

Reservations Book Information Training 179

Revenue Hub

MAY 21, 2024

Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. How do they build their website in, let’s say, three stay phase – so before a customer has booked? What type of leads are they targeting? So what demographic of customer?

Communication 109

Communication Book Demo Pricing 109

Hotelogix

NOVEMBER 19, 2024

With crucial tasks like reservation, housekeeping, online bookings, billing, and real-time inventory management,  all being handled automatically, it frees up your staff to work smarter, not harder. Overall, it's about enhancing productivity and making life a bit easier for everyone involved.

Demo 243

Demo Housekeeping Maintenance Server 243

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 148

Communication Scheduling Front of House Back of House 148

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

InnQuest

OCTOBER 5, 2022

As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.

Book 217

Book Pricing Reservations Information 217

Revenue Hub

JANUARY 10, 2025

NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels. The right tools can enhance both efficiency and guest communication quality.

Guest Satisfaction 109

Guest Satisfaction Communication Book Article 109

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

Revenue Hub

NOVEMBER 18, 2024

In today’s highly competitive hospitality landscape, understanding the digital customer journey is crucial for hotels looking to optimise their online presence and increase direct bookings. Decision: The customer decides to book, ideally on your site rather than through third-party platforms.

Book 109

Book Reservations Article Accounting 109

Modern Restaurant Management

JANUARY 14, 2025

Form Open Lines of Communication : Share your needs and challenges and be receptive to their feedback. Be transparent with staff When the unexpected hits, clear and consistent communication becomes even more valuable. This builds trust and helps them anticipate your needs.

Pricing 180

Pricing Communication Scheduling Book 180

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand.

Communication 108

Communication Article Guest Satisfaction Book 108

Hotelogix

NOVEMBER 28, 2024

Managing bookings across multiple channels has become a core part of running a successful hospitality business. A channel manager connects your property management system to booking platforms such as OTAs, GDS (Global Distribution Systems), and direct booking engines. Delays can lead to double bookings or lost revenue.

Book 130

Book Property Management Reservations Pricing 130

STAAH

NOVEMBER 19, 2024

From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure. Why It Matters: Guests today expect seamless digital experiences, such as easy direct online bookings and mobile check-ins.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Accounting 167

Accounting Server Communication Customer Service 167

Revenue Hub

DECEMBER 4, 2024

NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date Well, they just made another booking – through an OTA. Because every time they book through a different OTA, they appear as a ‘new’ guest in your system. In the digital age, data is gold – especially in hospitality.

Book 100

Book Communication Article Marketing 100

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Modern Restaurant Management

SEPTEMBER 24, 2024

I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently. Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. All rights reserved.

Communication 175

Communication Special Events Book Reservations 175

Revenue Hub

MARCH 4, 2025

In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. At the same time, a well-executed hotel guest messaging strategy drives revenue by increasing direct bookings, upsells, and loyalty. What is hotel guest messaging?

Reservations 88

Reservations Communication Book Article 88

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. However, its not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

Communication 109

Communication Catering Article Events 109

Hotelogix

APRIL 11, 2025

Technology Trends Hotels Are Adopting Today To meet modern guest expectations, hotels are embracing various technological innovations :​ Mobile Apps Guests now expect intuitive mobile apps that let them book rooms, check in or out, request services, and even control in-room amenities — all from the palm of their hand.

Training 130

Training Communication Book Demo 130

Hotelogix

NOVEMBER 7, 2024

This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.

Pricing 130

Pricing Book Events Demo 130

Hotelogix

JANUARY 12, 2025

How do you ensure guests find you, trust you, and book with you in a world dominated by established giants? Guests today search, compare, and book almost entirely online, and your digital presence is what puts you on their radar. It’s the gateway to putting your property on the map and attracting those first bookings.

Book 130

Book Pricing Marketing Events 130

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Let’s look at the biggest benefits of pre-arrival communication for hotel guests: Improve the guest experience: Impressing guests should start long before check-in.

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Revfine

OCTOBER 8, 2024

As a hotelier, it is important to prioritize pre-arrival communication with your guests. This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you. Why Is Pre-Arrival Communication Important for Hotels?

Communication 98

Communication Book Marketing 98

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. Think sending welcome messages the minute a guest books, or updates that feel super personal, thanks to tools like placeholders and webhooks. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge. Automation?

Communication 108

Communication Article Book Reservations 108

Revenue Hub

NOVEMBER 29, 2024

This new partnership empowers hospitality businesses to streamline guest communication, automate essential tasks, and optimize operations—all while enhancing the guest experience and increasing revenue potential. What Does This Mean for Oracle OPERA Users?

Pricing 109

Pricing Book Communication Marketing 109

Revenue Hub

MARCH 27, 2025

NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Positive experiences in shared spaces like games rooms often lead to glowing reviews, which are key drivers for future bookings. Family travellers, digital nomads, and business guests love game rooms.

Guest Satisfaction 104

Guest Satisfaction Book Article Reservations 104

STAAH

MARCH 4, 2025

With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. Yet, many continue to make costly mistakes, missing out on direct bookings, guest engagement, and long-term loyalty.

Marketing 91

Marketing Book Blog Communication 91

Hotel Owner

MARCH 27, 2025

We never thought for a minute we’d win Taking part in Four In A Bed, where hotels compete to offer the best value for money, was a pivotal moment for the hotel, as Helen Stephenson, who owns and runs the property with her sister Sally Castle, explains: “Our bookings shot up by about 92% after the show went out.

Book 52

Book Information Communication Article 52

Hotel Business

MARCH 21, 2025

A killer email campaign is your secret weapon to transform curious readers into booked guests. Lets dive into the world of email marketing for hotels and discover how you can channel your inner marketing maven to boost bookings and foster unforgettable guest relationships. Why is email marketing a must-have tool in your hotels arsenal?

Marketing 97

Marketing Book Communication Budgeting 97

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

Horizon Hospitality

NOVEMBER 13, 2024

Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service. Digital platforms also allow hotels to manage bookings, handle guest requests, and optimize room allocation in real-time, improving operational efficiency and service quality.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

NOVEMBER 28, 2024

Focus on segments showing both high spending patterns and consistent booking frequencies. International guests often book longer stays and spend more on amenities, making them particularly valuable. Consider factors like booking windows, length of stay, and seasonal preferences.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100