Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Please review your booking details below.

Communication 102

Communication Reservations Customer Service Article 102

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Let’s look at the biggest benefits of pre-arrival communication for hotel guests: Improve the guest experience: Impressing guests should start long before check-in.

Communication 91

Communication Guest Satisfaction Article Customer Service 91

Hotelogix

NOVEMBER 30, 2023

In this blog, we will look at a few strategies to increase bookings for hotels from OTAs.    Importance of OTAs for hotel booking As online sales channels, OTAs generate about 50% to 55% of hotel bookings. Hotels rely on OTAs to showcase rooms and rates and attract guests to book with them while competing with others.

Book 147

Book Pricing Marketing Reservations 147

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. Think sending welcome messages the minute a guest books, or updates that feel super personal, thanks to tools like placeholders and webhooks. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge. Automation?

Communication 89

Communication Article Book Reservations 89

InnQuest

JULY 12, 2023

In today’s interconnected world, social media has completely altered the way we communicate and share our experiences. It has also become an effective tool for the travel and hospitality industries in maximizing hotel bookings and creating exciting summer adventures for their guests.

Book 130

Book Blog Marketing Communication 130

Revfine

OCTOBER 8, 2024

As a hotelier, it is important to prioritize pre-arrival communication with your guests. This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you. Why Is Pre-Arrival Communication Important for Hotels?

Communication 74

Communication Book Marketing 74

Horizon Hospitality

DECEMBER 11, 2024

Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. Offer adaptable booking policies, allowing guests to feel more comfortable in uncertain times.

Sanitation 130

Sanitation Communication Book Hospitality Management 130

Revenue Hub

NOVEMBER 14, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date By understanding the factors that shape the traveler’s path to purchase, hotels can refine their marketing strategies, increase direct bookings, and reduce dependency on third-party platforms.

Book 98

Book Article Marketing Communication 98

Revenue Hub

MARCH 14, 2024

In March 2021, the search engine Giant Google introduced organic booking links to help hoteliers connect with potential guests directly through their search results. By providing prices and availability, hotels now can appear in the hotel booking module for free, along with paid hotel ads. Why is this important?

Book 99

Book Budgeting Article Pricing 99

Revenue Hub

MAY 24, 2024

Booking engine abandonment is a critical issue that’s all too common in the hospitality industry. of potential travel bookings don’t reach completion. From indecision to issues with the payment method—the bottom line is that understanding the essence of booking engine abandonment is critical. And make yourself available.

Book 94

Book Reservations Communication Article 94

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 91

Book Guest Satisfaction Reservations Communication 91

Hotelogix

OCTOBER 30, 2024

Post-Stay Engagement: Maintaining communication after a guest's stay through follow-up emails or feedback surveys helps keep your hotel top-of-mind and demonstrates that you value their opinions. Read Also: Strategies to Increase Customer Loyalty in Hotel Industry Book a Demo with Hotelogix

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Additionally, it records all guest interactions and automates personalized communication for each guest. About InnQuest.

Property Management 224

Property Management Book Catering Reservations 224

Modern Restaurant Management

NOVEMBER 14, 2024

Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. Access to the POS/online booking system if necessary. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g.,

Reservations 179

Reservations Book Information Training 179

Revenue Hub

MAY 9, 2024

Established giants like Expedia, TripAdvisor, and Booking.com have long leveraged this platform to funnel bookings towards hotels. Beyond financial considerations, there are two additional compelling reasons for prioritizing direct bookings. Now, how can metasearch help you achieve this shift? What exactly are metasearch bids?

Book 89

Book Article Budgeting Communication 89

InnQuest

OCTOBER 17, 2023

Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Lastly, a good hotel PMS will enable hotels to set booking limits.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

NOVEMBER 29, 2024

Here is our round up of 8 Success Stories from our Expert Partners outlining revenue growth, increased ADR, occupancy, booking growth, pricing changes and direct channel success. The resort connects to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems.

Book 95

Book Pricing Reservations Events 95

Revenue Hub

NOVEMBER 27, 2024

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date And it is also a key element in your direct bookings strategy. Did you know that Google data predicts that direct bookings can potentially yield up to a remarkable 20% more revenue compared to OTA bookings?

Book 91

Book Pricing Article Communication 91

Revenue Hub

AUGUST 14, 2024

Moreover, when bookings come through OTAs, hotels often miss out on valuable guest data. Without it, you’re left with fewer opportunities to personalize your services and drive repeat bookings. Taking Back Control with Direct Bookings Reducing your reliance on OTAs doesn’t mean turning away from these platforms entirely.

Book 88

Book Pricing Article Communication 88

Revenue Hub

JULY 17, 2024

n the competitive landscape of the hospitality industry, email marketing has emerged as a powerful tool for hotels to increase bookings and revenue. The advantages of email marketing are manifold: Direct Communication: Email allows hotels to communicate directly with their audience, bypassing intermediaries.

Book 85

Book Marketing Concierge Article 85

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. From social media interactions to booking to check-in and check-out, every stage is a chance for the hotel to create a positive and lasting impression.

Book 222

Book Blog Reservations Information 222

Revenue Hub

MAY 24, 2024

Even in today’s digital age, the voice channel remains powerful for hotel bookings. Our 2024 Hospitality Benchmark Report found that the voice channel maintains the highest average booking value of any channel, and outbound call campaigns can net properties an additional $1,717 per room each year on average.

Book 85

Book Reservations Article Training 85

Horizon Hospitality

JULY 24, 2024

For instance, offering a variety of classes and clubs—from gardening and book clubs to art classes and technology workshops—ensures there is something for everyone. Virtual activities such as online games, virtual book clubs, and Zoom exercise classes can keep residents connected and active.

Workshop 246

Workshop Special Events Events Book 246

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. Provide Employees with Tools to Communicate More Effectively In any workplace, communication is the pillar of success.

Communication 178

Communication Accounting Scheduling Presentation 178

Revenue Hub

OCTOBER 17, 2024

Email marketing offers hotels a direct and personal way to communicate with their guests. It allows hotels to segment their audience based on guest behavior, preferences, and booking history–helping to craft tailored offers that align with individual guest needs.

Book 82

Book Marketing Article Communication 82

MEWS

JANUARY 30, 2023

A recent survey showed that 72 percent of consumers prefer email as their primary means of communicating with brands, which was corroborated by a McKinsey study that estimated that email is 40x more effective for acquiring new customers than social media strategies and the fact that conversion rates are three times higher than social media.

Marketing 162

Marketing Communication Book Information 162

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. This is especially important during peak seasons when every booking is essential.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

SEPTEMBER 24, 2024

It’s also important to remember past or current guests – some may return to the hotel or recommend it to their friends, reinforcing your direct booking strategy. Keeping regular guests can be achieved through loyalty programmes, special offers, or direct communication, which is typically less costly.

Book 86

Book Article Marketing Communication 86

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Or if there is a group booking, your hotel staff can upgrade them to a room with more floor space overall. Why is Upselling Important in the Hotel Industry? Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Tablets to manage restaurant bookings for maitre d' or front-of-house staff.

Front of House 218

Front of House Training Customer Service Communication 218

7 Shifts

JULY 22, 2022

Communications. Staff communication: Messaging, Announcements, and Attachments. With 7shifts messaging and announcements, managers can quickly communicate menu updates, personnel changes, and even attach files to quickly let staff know about important details. Manager Log Book. Even managers need summer vacation!

Scheduling 156

Scheduling Document Special Events Communication 156