SiteMinder

APRIL 7, 2025

The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. Their flagship product, BeSafe Rate , is an integrated insurance platform designed to streamline the booking process.

Guest Satisfaction 52

Guest Satisfaction Book Special Events Marketing 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

Property Management 130

Property Management Catering Accounting Book 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Sell via multiple OTAs and focus on selling via your hotel's website and social media pages for incremental direct bookings. Run targeted marketing campaigns to attract high-value guests.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. A channel manager allows you to update room availability, pricing, and bookings across multiple platforms like Booking.com, Expedia, and more—all from one place.

Pricing 130

Pricing Book Guest Satisfaction Demo 130

STAAH

JUNE 19, 2023

Additionally, the collaboration addresses the unique requirements of direct customers through STAAH’s Booking engine, enhancing their booking experience. STAAH has earned a stellar reputation for its cutting-edge technology and cust omized solutions , catering to the unique needs of accommodation providers worldwide.

Book 98

Book Catering Guest Services 98

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

MARCH 21, 2024

In the future, hotels will utilize AI to sift through extensive guest data, tailoring each aspect of the guest experience, from the booking process to the stay itself, according to individual preferences.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

Guest Satisfaction 96

Guest Satisfaction Pricing Article Scheduling 96

Hotel Business

JULY 9, 2024

BlockBuster enables hoteliers to streamline workflows between revenue, sales and catering teams to deliver a seamless quote for group business at the right rate. The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. “The

Accounting 104

Accounting Concierge Communication Book 104

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 109

Marketing Travel and Tourism Book Communication 109

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. This way, your guests will received a highly personalised and unforgettable experience.

Communication 109

Communication Customer Service Housekeeping Article 109

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. This can also include room service delivery surcharges.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 86

Concierge Communication Guest Services Events 86

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

JUNE 26, 2024

Improved forecasting: Revenue optimization involves analyzing data on past booking trends, competitor pricing, and market conditions. Guest segmentation: Revenue optimization tools can help hotels identify different guest segments (e.g., Conversely, lower prices can attract bookings during slower periods.

Pricing 72

Pricing Book Reservations Blog 72

Revenue Hub

OCTOBER 28, 2022

” With these changes in behavior, hotels must have technology solutions in place to facilitate ancillary bookings, understand these preferences, optimize the required staff to fill them, and help staff maintain consistent service levels. . “As a result, technology will be even more critical in a property’s success.”

Special Events 97

Special Events Book Information Reservations 97

Revenue Hub

AUGUST 22, 2023

” With these changes in behavior, hotels must have technology solutions in place to facilitate ancillary bookings, understand these preferences, optimize the required staff to fill them, and help staff maintain consistent service levels. . “As a result, technology will be even more critical in a property’s success.”

Special Events 96

Special Events Book Information Reservations 96

SiteMinder

NOVEMBER 18, 2024

They act as intermediaries between customers and service providers, focusing on facilitating travel bookings and reservations. Destination management services list Common DMC services include: Event planning and management : Handling meetings, incentives, conferences, and exhibitions (MICE).

Travel and Tourism 52

Travel and Tourism Events Catering Book 52

EATER

NOVEMBER 10, 2021

When Shake Shack filed for its own IPO in 2014, the company made clear that among its strategies for growing the business were paying its staff above minimum wage, so as to “attract a higher caliber employee,” which, in turn, “translates directly to better guest service.”

Catering 98

Catering Guest Services Presentation Information 98

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

MAY 8, 2024

A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

NOVEMBER 22, 2023

They demand meticulous attention to detail, from elegant banquet halls to customised catering and decor. Hotels can offer comprehensive wedding packages, including accommodation for guests, to make the event as seamless and memorable as possible. This encompasses all costs, including venue, catering, staff, and equipment.

Events 59

Events Budgeting Book Workshop 59

Hotel Owner

AUGUST 7, 2023

Despite the cost-of-living crisis and economic uncertainty, the international hospitality and tourism industry is experiencing a surge in bookings as the summer season reaches its peak. An estimated 235 million tourists travelled internationally in the first three months of this year, more than double those in the same period of 2022.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Revenue Hub

MAY 18, 2023

The reliance remains heavily on manual processes, outdated systems, and disjointed software solutions, which can lead to inefficiencies, errors, and poor guest experiences. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 5, 2024

Vocational schools offer specialized programs in areas such as culinary arts, hospitality management, event planning and hotel operations, catering to the interests and career goals of different students. Developing and implementing strategic plans to achieve revenue targets and profitability goals.

Event Coordination 52

Event Coordination Training Housekeeping Front Desk Operations 52

Les Roches

JULY 2, 2024

Overview of popular hospitality establishments and attractions Dubai boasts a wide range of world-class hospitality establishments and attractions that cater to every traveler’s preferences and interests. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Modern Restaurant Management

MARCH 11, 2020

As the company kicks off a year of expansion with sights set on opening brick and mortar stores in LA and Chicago, DDK provides a way to expand the brand in a new market close to their hometown without the typical associated overhead costs and to expand their catering business. Two-Hens Growth Fueled by Accelerator Program.

Procurement 154

Procurement Marketing Scheduling Events 154

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Front of office functions.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Social Hospitality

OCTOBER 22, 2024

These efforts are good for the planet and help attract guests who prioritize responsible tourism. From AI-powered guest services to seamless booking experiences, tech-driven innovation is a game-changer. Emerging hotel moguls embrace cutting-edge tools to enhance the guest experience and streamline operations.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52