Larry Mogelonsky

APRIL 14, 2025

However, a strategic deployment of technology across the guest journey can improve direct booking incentives, enhance revenue management algorithms, and personalize loyalty offers. Increased brand awareness and organic marketing through superior guest satisfaction, leading to word-of-mouth referrals and a stronger market position.

Housekeeping 130

Housekeeping Procurement Scheduling Training 130

Revenue Hub

DECEMBER 19, 2024

Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction. By allowing early arrivals and late departures, you cater to the varying needs of travelers, making their stay more enjoyable. Increased Revenue: Charging a fee for early check-in and late check-out can create a new revenue stream.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotelogix

JANUARY 19, 2025

” Key Insight: Promotions encourage direct bookings and help fill rooms during slow periods. Monitor booking patterns for weekends, weekdays, and special events. Example: “Offer a 20% discount for same-day bookings to maximize room utilization.” Example: “Book 30 days early and save 15%!”

Pricing 100

Pricing Demo Competitive Analysis Book 100

Hotelogix

APRIL 11, 2025

A lack of proper POS integration often results in revenue leakage, inefficiencies, and frustrated guests. Mobile POS transactions in hotels have increased by 37% year-over-year in 2024, highlighting the shift toward contactless guest experiences. Multi-Currency & Multi-Language Support: Cater to global travelers with ease.

POS Systems 130

POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. If you want to generate incremental OTA bookings well, you need to work with the best of them with a well-thought-out strategy. Moreover, these serve as a one-stop location for travelers for comparative analysis and hotel bookings. 

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. The most important factor in achieving this is having a well-integrated booking engine. This technology can transform your website into a powerful tool to attract bookings. Let's explore how this works.

Book 130

Book Catering Reservations Guest Satisfaction 130

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Revenue Hub

MAY 14, 2024

If you’re looking for avenues to amplify revenue and create a more loyal guest base, look towards fine-tuning your hotel’s direct booking strategy. Despite increased accessibility by third-party sites, direct bookings have quickly become a preferred method for consumers. Case Study: Hilton ‘Expect Better.

Book 107

Book Guest Satisfaction Reservations Communication 107

Revenue Hub

MARCH 28, 2023

NB: This is an article from Lybra , one of our Expert Partners By dividing their customer base into distinct groups, hotels can create more targeted and personalized offers that are more likely to resonate with customers and drive bookings. What are the Benefits of Offer Segmentation to Guest Satisfaction and Guest Experience?

Guest Satisfaction 69

Guest Satisfaction Pricing Book Information 69

Revenue Hub

NOVEMBER 9, 2023

As a hotelier or revenue manager, you’re no stranger to the intricacies of managing bookings. NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Fear not, though, because we’re here to guide you through the process of mastering group booking management.

Book 109

Book Pricing Guest Satisfaction Article 109

InnQuest

MARCH 2, 2023

By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. In that case, you can focus on providing amenities that cater to their needs, such as a well-equipped business center or high-speed internet.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

OCTOBER 26, 2023

It’s reshaping the way guests experience hospitality, making it easier to enjoy the best without financial constraints. The significance of integrating Buy Now, Pay Later in your hotel booking engine BNPL has revolutionized how travelers secure their accommodations.

Book 109

Book Reservations Budgeting Guest Satisfaction 109

STAAH

MARCH 19, 2024

In the competitive hospitality industry, securing direct bookings is vital for hotel success. But why is it important to develop winning strategies to increase direct bookings? Direct bookings boost profits by cutting commission fees and allow hotels to build better guest relationships.

Book 104

Book Guest Satisfaction Pricing Marketing 104

STAAH

JULY 16, 2024

Tapping into guest reviews and social media is a smart strategy that can set your property apart and drive direct bookings. This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Why Guest Reviews and Social Media Matter?

Book 113

Book Training Guest Satisfaction Blog 113

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

eZee Absolute

JULY 17, 2024

To cater to this influx, Celebrant Hotel had to ensure seamless operations and exceptional guest experiences. Booking disparity was another major issue, causing double bookings and missed reservations, resulting in guest dissatisfaction. Celebrant Hotel , located just 2.5

Guest Satisfaction 52

Guest Satisfaction POS Systems Reservations Book 52

Revenue Hub

JULY 31, 2023

The travel and tourism industry continues to be highly competitive, with people eager to travel again and hotels and chains vying for business against online travel agencies, vacation rentals, and booking sites. According to statistics, more than 90% of travelers will do research online, and 82% will complete their booking online.

Book 98

Book Travel and Tourism Reservations Communication 98

Hotelogix

AUGUST 13, 2024

Instead of selling rooms as a standard package, ABS allows guests to customize their stay by selecting specific features they value, such as a balcony, ocean view, high floor, or access to exclusive amenities while booking their rooms. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Revenue Hub

OCTOBER 11, 2024

Personalization creates a unique connection between the hotel and its guests, whether offering a favorite pillow type, recommending activities based on previous stays, or adjusting the room temperature to the guest’s liking. This not only saves on commission fees but also allows hotels to build deeper relationships with their guests.

Catering 107

Catering Guest Satisfaction Book Article 107

SiteMinder

NOVEMBER 24, 2024

Guests often trust familiar names when booking accommodation, and a strong franchise brand can draw bookings that might be harder to secure as an independent hotel. Access to loyalty programs : Many hotel franchises offer robust loyalty programs that encourage repeat bookings.

Budgeting 52

Budgeting Catering Guest Satisfaction Training 52

SiteMinder

MARCH 24, 2025

Table of contents Leveraging technology for seamless operations To deliver an exceptional guest experience and optimise daily operations, Villa Varosh relies on SiteMinders innovative platform for distribution, bookings, guest engagement, and website management. Guest Engagement has been invaluable.

Guest Satisfaction 52

Guest Satisfaction Book Communication Information 52

Revenue Hub

AUGUST 28, 2024

In recent years, consumer behaviour has undergone significant shifts , and these changes are set to continue, reshaping how hotels must operate to remain competitive: Early Engagement: With attention spans shortening due to constant digital distractions, hotels must now capture guests’ interest much earlier in the booking process.

Guest Satisfaction 103

Guest Satisfaction Article Communication Book 103

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Managing guest feedback effectively can enhance visibility and credibility.

POS Systems 109

POS Systems Book Pricing Catering 109

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. A channel manager allows you to update room availability, pricing, and bookings across multiple platforms like Booking.com, Expedia, and more—all from one place.

Pricing 130

Pricing Book Guest Satisfaction Demo 130

Hotelogix

FEBRUARY 13, 2025

In this blog, we’ll explore actionable upselling strategies, highlight the role of technology, and share guest-centric techniques to help you increase revenue and guest satisfaction. With tools like a Web Booking Engine , you can present upsell options during the booking process in a subtle, engaging way.

Guest Satisfaction 100

Guest Satisfaction Book Reservations Catering 100

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

Guest Satisfaction 96

Guest Satisfaction Pricing Article Scheduling 96

Hotelogix

AUGUST 6, 2024

Sell via multiple OTAs and focus on selling via your hotel's website and social media pages for incremental direct bookings. Run targeted marketing campaigns to attract high-value guests. Enhanced guest experience: Focus on delivering exceptional guest experiences to drive positive reviews and repeat visits.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Hotelogix

JUNE 21, 2024

  This blog will discuss everything about Booking Event Orders - what they include, why they are essential, examples, and tips for creating and managing them. It guides operational teams about the setup, timings, decorations, catering and service expectations.   Catering: Cocktail party followed by a three-course dinner.

Events 130

Events Document Catering Scheduling 130

Revenue Hub

APRIL 23, 2024

By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction. This shift towards personalized experiences can lead to tangible outcomes such as improved guest loyalty, increased revenue streams, and enhanced operational efficiency.

Guest Satisfaction 107

Guest Satisfaction Article Information Budgeting 107

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Revenue Hub

MARCH 20, 2024

NB: This is an article from Userguest , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date From showcasing your property’s unique features to facilitating seamless bookings, here are some best practices for designing a hotel website that stands out and drives conversions.

Book 109

Book Guest Satisfaction Reservations Article 109

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. It helps you understand and connect with your clients and optimize your hotel sales and catering growth.

Information 109

Information Guest Satisfaction Catering Document 109

Hotelogix

JULY 11, 2024

Leverage historical data, market trends, and competitor pricing to adjust your rates in real-time, ensuring that you capture the full value of each booking. Prioritize direct bookings Direct bookings not only result in lower distribution costs but also allow you to cultivate a loyal customer base.

Pricing 130

Pricing Download Book Budgeting 130

STAAH

MAY 14, 2024

By becoming a local entertainment hotspot, you not only attract guests but also draw in the surrounding community, thereby increasing foot traffic and revenue from food and beverage sales. By tapping into the growing demand for experiential dining , hotels can enhance guest satisfaction and drive additional F&B revenue.

Travel and Tourism 109

Travel and Tourism Catering Workshop Guest Satisfaction 109