STAAH

MAY 28, 2024

To succeed in hospitality, hotels must go beyond room bookings, tapping into ancillary services to drive growth amidst changing markets. In the competitive world of hospitality, maximizing revenue from room bookings alone is no longer sufficient for sustaining growth and profitability.

Concierge 113

Concierge Catering Events Training 113

Hotel Business

JULY 9, 2024

BlockBuster enables hoteliers to streamline workflows between revenue, sales and catering teams to deliver a seamless quote for group business at the right rate. The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. “Now,

Accounting 104

Accounting Concierge Communication Book 104

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. With the right booking engine, you can turn those potential commission losses into direct revenue gains.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotelogix

JANUARY 29, 2025

Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. You can wave goodbye to double bookings and welcome perfect harmony! Channel manager integration : Keep Online Travel Agencies (OTAs) and your booking system in sync without effort.

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

OCTOBER 17, 2023

Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours.

Concierge 109

Concierge Events Book Catering 109

Revenue Hub

NOVEMBER 20, 2023

If you rely solely on room bookings, your revenue dips whenever there aren’t many. If they don’t do it during booking, offer them an upgrade at a discounted price during check-in. Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets.

Concierge 103

Concierge Book Guest Satisfaction Document 103

InnQuest

MARCH 1, 2023

If the guest uses live chat to ask about a booking or tariff, a delayed response could result in lost revenue. For instance, if restoration or renovation work is ongoing on the property or if the in-house restaurant is booked for a private event.

Communication 219

Communication Reservations Book Information 219

STAAH

AUGUST 20, 2024

Virtual Reality: Pre-Travel Exploration Why It Matters: Get a taste of your destination before you even book your flight. Here’s how you can leverage the latest tech to enhance your golden years of exploration. They’re a lifesaver when you’re navigating foreign cities without internet access.

Download 113

Download Concierge Information Catering 113

SiteMinder

MAY 6, 2024

Why is booking engine comparison important? A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Enhance guest experience by offering a smooth and efficient booking process.

Book 52

Book Catering Reservations Information 52

Revenue Hub

JUNE 4, 2024

Hotels are adapting to the rise of business travel by updating their services to cater to business travelers. One key tactic is to offer flexible booking options, considering that business travelers often have changing schedules. Hotel bookings using reward systems by business travelers are expected to grow by 10% in 2024.

Travel and Tourism 109

Travel and Tourism Article Catering Concierge 109

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

OCTOBER 17, 2023

In 2023, they rolled out their proprietary AI-driven concierge system, named “Aria.” Lavender Heights Resort, Tuscany : Nestled amidst the rolling vineyards of Tuscany, the Lavender Heights Resort caters to a diverse clientele, ranging from honeymooners to corporate retreats.

Pricing 106

Pricing Book Events Catering 106

SiteMinder

DECEMBER 13, 2023

Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

JULY 24, 2023

An excellent online booking experience is also expected, so ensure that your website is up to scratch. The importance of catering to the needs of hotel guests Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

Hotel Owner

JULY 18, 2024

Additional Tech Amenities that Stand Out Virtual Assistants and Voice Control Devices like Amazon Echo or Google Home provide voice-activated control and concierge services. E-Concierge Services Digital concierge services accessible through in-room tablets or smartphones offer numerous benefits.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Hotel Owner

DECEMBER 13, 2023

Digitalised experience Technology is increasing rapidly in the hospitality industry – from online bookings, the use of chatbots for further information, automated confirmations, mobile check-ins, a virtual concierge and a keyless entry to rooms – there are digitised options at every stage of the guest’s journey.

Front of House 98

Front of House Concierge Catering Information 98

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

eZee Absolute

OCTOBER 16, 2023

Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours.

Concierge 59

Concierge Events Book Marketing 59

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. And with these systems in place, it has helped the industry with its lingering issue of a reduced pool of employees.

Concierge 86

Concierge Communication Guest Services Events 86

Hotel Owner

JULY 15, 2024

As a result, hotels that welcome pets are not just catering to a niche market but responding to a broad and growing demand. As more travellers seek pet-friendly options, hotels that cater to this demand can differentiate themselves and attract more bookings.

Catering 52

Catering Concierge Guest Satisfaction Training 52

Serviced Apartments

OCTOBER 3, 2023

UK: Cornwall-based self-catering apartment collection Beach Retreats has reported a 12 per cent growth in longer stays of eight nights and more. Beach Retreats reported strong demand for domestic holidays with summer bookings matching 2022 levels, with lead times continuing to shorten.

Concierge 52

Concierge Catering Events Book 52

Les Roches

JULY 2, 2024

Overview of popular hospitality establishments and attractions Dubai boasts a wide range of world-class hospitality establishments and attractions that cater to every traveler’s preferences and interests. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more. Key Features of a Hotel POS System A comprehensive and effective Hotel POS system should encompass a range of features that cater to the diverse needs of the hospitality industry.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Book 118

Book Reservations Communication Customer Service 118

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. Similarly to five star hotels, luxury or world-class service hotels cater to the rich and famous, business executives and so on. Hostels and motels cater for people who are travelling. Valet parking. A doorman or butler.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Serviced Apartments

JANUARY 27, 2023

US: Luxury private rental brand onefinestay has announced the launch of monthly stays in New York City , with 16 homes available to book and many more being added over the coming months. From £75,000 per 30 nights. From £58,140 per 30 nights.

Concierge 52

Concierge Housekeeping Catering Marketing 52

SiteMinder

OCTOBER 10, 2024

Corporate travel agencies are similar to the standard travel agencies that you might use to book a holiday: they simply handle the booking of travel-related services like flights, hotels and car rentals. Booking a business trip can be time consuming, but CTM can streamline the admin of corporate travel.

Book 52

Book Catering Budgeting Concierge 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

AUGUST 1, 2024

Established in 1959, DNATA (Dubai National Air Travel Agency) is renowned for its reliability and extensive network, which includes flight bookings, holiday packages, hotel reservations, car rentals and travel insurance. DNATA’s global reach and local expertise make it a preferred choice for both leisure and corporate travelers.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Responsibilities include managing bookings, addressing guest inquiries and coordinating with other departments to fulfill special requests.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Social Hospitality

OCTOBER 22, 2024

From AI-powered guest services to seamless booking experiences, tech-driven innovation is a game-changer. With digital check-ins, smart room controls, and virtual concierges, the travel experience is more tech-driven than ever. Emerging hotel moguls embrace cutting-edge tools to enhance the guest experience and streamline operations.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52