This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
This year, the Australian hospitality industry has seen a renewed focus on the importance of compliance training and employee well-being. Why ticking the box isn’t enough Traditional, tick-box compliance training often falls short. Want to learn more about Allara Global’s compliance training? Click here.
Specific achievements, such as leading a successful restaurant launch or implementing an efficient staff training program, further demonstrate your capacity to excel. Consider sharing case studies or starting a blog to showcase your expertise. Build a Personal Brand In today’s job market, personal branding is critical.
Moreover, these employees are not even well-trained or skilled to sell the rooms online. The problem faced by independents is that most of them are unaware of the importance of reviews and even those who are aware don’t have well-trained staff to manage guest reviews on review media sites. Are you an independent hotelier?
In this blog, we will look at ten common digital marketing mistakes hotels make. Regularly publish blogs, guides, and travel tips to boost organic traffic. Train your staff on best practices for handling online crises. We will also give you practical solutions to help you avoid these mistakes.
Allow them to price-match if a customer calls to say that they have seen a better rate on an OTA (we all know that they are using their commission to undercut us), so put some perimeters in place and give your team the guidance and support they need to secure as many direct bookings as possible (a blog for another day).
NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters. The problem is that most front desk staff no longer receive training in these areas.
In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.
This blog helps identify why staff members leave, how to retain them, and how technology, such as that provided by Hotelogix, can aid in creating a loyal workforce. This includes recruitment and training costs and the loss of productivity during the transition period. Limit excessive overtime, and give time off to recharge.
The objective of this blog is to help property managers of all categories and sizes grow their direct booking channels, a job that typically falls on marketing. Starting with the guests Know your audience is what I could have also called this blog. Took a tube/train/bus? This is very true for hotel or park marketing teams.
Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Experience is key, but training can help you to develop faster. Programs usually feature curriculums that take months to complete, but provide in-depth training on hospitality leadership.
This blog delves into the importance of cybersecurity in the hospitality industry and discusses some crucial measures that hoteliers can adopt to protect their establishments from cyber threats. Employee Education and Training One of the most critical aspects of cybersecurity is ensuring that hotel staff are well-informed and trained.
This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy. Staff Optimization and Training Staffing is the single largest expense category in hotels, but good planning will ensure you get the most out of your staff.
Use relevant keywords from your SEO analysis in your menu descriptions, blog posts, and website content to attract more customers. Train your restaurant staff to remind customers to give their feedback as well as submit the comment cards right away to the one in charge.
Travelers use many sources like search engines, travel blogs, social media, and advice from friends and family. This can include inspirational blog posts, social media content, high-quality photos, and reviews. Destination-focused videos or blog posts related to unique local experiences can position your hotel as the top choice.
This blog will take a deep-dive into the importance of Amadeus for your hotel, including what it can achieve and how you can make the most of it as part of your distribution and revenue strategies. TrainingTraining is available and provided by Amadeus itself. It also states that it generates over 450 million bookings per year.
This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in.
Recently, I had the privilege of speaking at a conference in Nanjing, China, where I delved into the revolutionary impact of the integration of Artificial Intelligence Generated Content (AIGC) and Virtual Reality (VR) in education and training.
We’ve already implemented additional staff training and streamlined processes to improve service times.” ” Blogging for Local Relevance - Blogs are an excellent way to connect with potential guests and showcase your area’s highlights. Instead of ignoring them, address the issues head-on.
This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape. Hotels should be prepared to address potential challenges, such as staff training and system compatibility. Firstly, What are Integrated Payment Solutions?
In this blog, we’ll learn why hospitality associations are an important element of a prospering business. Professional Development and Training Hospitality associations emphasize the education of industry standards to better improve skills and knowledge within the profession. Does it address your specific challenges and goals?
Like an arcade in a family restaurant, a house band at a bar or the fish tank at a seafood joint, holograms provide dining guests with an additional wow-factor — something unseen, to be rumored, Instagrammed or blogged about. The advantages of hologram technology aren’t limited to novelty, either.
It typically includes a mix of cardio machines like treadmills and stationary bikes, free weights or resistance training equipment, and sometimes more specialised offerings like yoga mats or rowing machines. In this blog, well show you how you can turn your hotel gym into a win for your guests, your staff, and your business.
What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.
Recently, I had the privilege of speaking at a conference in Nanjing, China, where I delved into the revolutionary impact of the integration of Artificial Intelligence Generated Content (AIGC) and Virtual Reality (VR) in education and training.
Key concerns include ensuring seamless integration with existing tools such as accounting software and payment gateways and offering ease of use to minimize staff training time. In this blog, lets explore ten key questions to consider before investing in a POS solution 1. Is the POS solution user-friendly and easy to train my staff on?
Train staff to use AI effectively – Instead of replacing staff, AI can help them handle tasks faster. 👉 Read Also - Managing Hotel Staff: Best Practices for Retention Training Hotel Staff to Work with AI Some staff members may worry that AI will take over their jobs. AI makes work easier. What’s next?
In this blog, we will explore what hotel operations are, why they matter, and how they work. Importance of Upselling: Training staff to suggest additional menu items can enhance the dining experience and boost revenue. This manual is especially helpful for training new employees and can also serve as a reference for the existing staff.
It takes time, planning, and a dedication to ongoing team training. A well-trained staff not only helps your employees improve their on-the-job skills, it also improves important soft skills such as communication and trust. What Makes Your Restaurant Team Work? Effective teamwork in your restaurant doesn’t happen all by itself.
What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?
This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Staff Training: Train your staff to ask for reviews during checkout or at opportune moments during the guest’s stay, ensuring it feels natural and not forced.
On the 7shifts blog and social media, we seek to provide actionable and informative content to help restaurant people learn about every corner of the industry. But we also recognize that many managers are often thrust into these positions with little to no formal training. Hiring & Training Course. You'll learn: ??
To help you master hotel customer service, this blog will briefly discuss the most important factors that go into creating positive, shareable, memorable experiences for your guests, including practical tips, tricks, tools, and actionable strategies. If you bow too low, or not low enough, you risk offending your guest as soon as they arrive.
In this blog we’ll outline everything you need to know about franchising a hotel, including examples. Operational support and training : Franchisors typically provide comprehensive training programs and ongoing operational support. Franchisees also benefit from comprehensive training and ongoing support tailored to their market.
Here are a few ideas to get you started: Restaurant sales training focused on add-on sales and upselling are key components of generating “One-Two Traffic.” To get the most out of your servers and bartenders, you have to train them daily, especially in areas that support your marketing endeavors. Check it out!
This blog will discuss everything about Booking Event Orders - what they include, why they are essential, examples, and tips for creating and managing them. First of all, the hotel has to ensure its staff is trained around the SOPs to uphold the standards and client expectations.
During the pandemic, she took up a role in digital marketing, and it was during this time that she became well-known in Belfast for her knowledge of the hospitality industry, when she created the blog ‘Staycations NI’. Meanwhile, Thomas was previously general manager for five years at Room2 Southampton.
Learn more about how Kelly McCutcheon and her team established Hopdoddy's core values in our blog post guide, and listen to Kelly on the podcast here. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Lack of recognition.
In this blog, we will examine a few challenges and opportunities hotels in this segment face while competing with international brands. To combat this, local brands must emphasize career development, training programs, and the unique benefits of working for a smaller, agile organization.
However, we’ve noticed this shift is more focused on identifying employees’ training needs to increase motivation and retain top talent. The post Optimize learning for sustained employee growth in 2024 with these 5 tips appeared first on SAS Blogs. Throughout 2024, we expect to experience a continuation of this [.]
This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition. Train your staff to provide exceptional service and personalize interactions to create memorable experiences.
Many restaurants face a high level of employee turnover that disrupts the quality of services and increases the cost of hiring and training. appeared first on LithosPOS Blog. Labor Shortages and Staff Management Finding and maintaining qualified staff has become a major challenge. Take your business to the next level!
This blog will address common problems with restaurant POS systems, along with practical solutions to tackle them. The complexity of some restaurant POS systems can lead to mistakes and inefficiencies, primarily due to tricky interfaces, and inadequate training is one of the common problems with restaurant POS systems.
With this in mind, this blog post offers tips for hospitality providers on how to exceed the expectations of every guest, regardless of their age. On top of that, your team might need special training to deliver the utmost careful guest service. Ensure your staff is trained to patiently assist older guests with technology.
In this blog, well break down what you need to know about keyless entry, the benefits it brings, and the best ways to implement it at your hotel. For staff, the system should come with easy training and responsive support to get everything running smoothly from day one. Its about removing friction from the guest journey.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content