Revenue Hub

MAY 26, 2023

Subscribe to our weekly newsletter and stay up to date In this blog today, we will look at 10+ ideas to improve guest experience at your hotel. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

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Housekeeping Reservations Communication Information 91

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 28, 2022

This blog covers everything you need to know about it. The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Accounting Housekeeping 130

InnQuest

AUGUST 15, 2023

That said, this blog will delve into the world of hotel channel managers, looking into their functions, benefits and the critical role they play in transforming how hotels manage their online presence and enhance guest experiences. Each OTA has its own system, interface and requirements for updating room availability, rates and reservations.

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Reservations Book Property Management Pricing 130

SiteMinder

MARCH 13, 2024

This blog will provide a full guide to hotel booking apps and which ones may be the most useful to sell your inventory on. However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. Table of contents Why should you be aware of the best hotel booking apps?

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Book Reservations Blog Housekeeping 78

Hotelogix

APRIL 18, 2024

We speak to hoteliers every day, and the best way I feel to go about this blog is to bring those conversations, their stories, struggles, and victories to you as succinctly as possible. And what can one expect from guests who have confirmed reservations and yet been denied a room? Well, a vitriolic review is inevitable, is it not?

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Blog Communication Definition Book 130

SiteMinder

NOVEMBER 27, 2022

If you are ready to brush up on all things housekeeping, this blog covers everything from hotel room cleaning checklists to tips and software to support your team. A hotel room cleaning policy lays the foundation for all housekeeping-related activities. Update housekeeping checklists when new amenities are added.

Housekeeping 59

Housekeeping Back of House Scheduling Blog 59

Hotelogix

AUGUST 21, 2024

This blog will explain how to do a night audit at a hotel with a cloud-based hotel property management system like Hotelogix. Reconcile room status The night auditor must evaluate and analyze a particular day's occupancy report and the housekeeping room status report to determine a hotel's correct occupancy status.

Accounting 130

Accounting Property Management Demo Book 130

Metasphere

MARCH 20, 2022

Stop With Daily Housekeeping. And as we mentioned before in a recent blog post, there is an ongoing hotel labor crisis in the industry. Stop With Daily Housekeeping Another tactic to overcome the labor crisis and reduce operational costs is to follow Hilton's steps and stop with your daily housekeeping. Table of Content.

Housekeeping 52

Housekeeping Blog Training Pricing 52

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. Reservations agent. Taking reservations or bookings over the phone. Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Revenue Hub

JANUARY 30, 2023

Here is a blog post about how to calculate profitability per segment. One reason is poorly defined segments which lead to confusion about which segment a reservation belongs to. For example, these activities might include marketing, sales, housekeeping, and breakfast.

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Housekeeping Article Blog Information 82

SiteMinder

OCTOBER 23, 2024

These scams can take many forms , including fake booking websites that trick guests into paying for non-existent reservations, phishing emails or phone calls pretending to be from the hotel asking for sensitive information, or misleading promotions designed to capture credit card details. Table of contents Why are hotels vulnerable to scams?

Book 52

Book Document Information Blog 52

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 87

Property Management Front Desk Operations Pricing Reservations 87

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. This can sometimes involve assisting the concierge in making reservations.

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Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

MAY 8, 2024

Depending on the nature of their services, they may take care of housekeeping, maintenance, and ensure compliance with local regulations, allowing you to focus on expanding your portfolio and increasing your revenue. They provide a central reservation system that can connect hotels to Airbnb through channel management tools.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

SEPTEMBER 26, 2022

This blog provides an introduction to hotel market segments, including practical help to identify a hotel’s ideal target segments and tips on attracting guests in a chosen segment. This may be a goal if reducing housekeeping costs for turning over rooms is on your agenda. Table of contents. Fair share in your market.

Marketing 95

Marketing Housekeeping Information Blog 95

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Housekeeping. Front desk operations.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

SEPTEMBER 13, 2022

This blog explores how to build and successfully incorporate SOPs in your hotel operations, including best practices. For example, your goal may be to standardise a response to phone calls into the reservations department, enquiring about discounts. Table of contents. What is a hotel SOP?

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Document Training Reservations Information 75

Metasphere

MARCH 27, 2022

Generally, the core components in a PMS are: Central Reservation System - Holds all the information about your room inventory, dates, availability etcetera. Channel Management System - Synchronize reservation data between your PMS and external distribution channels. Now as you may have already figured out.

Housekeeping 52

Housekeeping Information Maintenance Reservations 52

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. That’s why we’ve created this blog: to point you in the right direction and let you know where you should be looking to find help and advice.

Blog 59

Blog Travel and Tourism Events Download 59

eZee Absolute

DECEMBER 27, 2022

Whether you’re a hotel owner, manager, or employee, this blog is for you. Early forms of hotel automation involved the use of computers for managing reservations and check-ins. As technology continues to advance, it is likely that hotel automation will also evolve and change the way hotels operate and guests make reservations.

Training 59

Training Reservations Communication Property Management 59

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

OCTOBER 10, 2022

What is your experience with using point-of-sale/reservation systems? Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. These will also be similar to hotel reservation agent interview questions and answers. Hotel housekeeping interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

AUGUST 29, 2023

This blog will investigate the myriad different hotel costs that all hoteliers should understand at a fundamental level, before delving into tips, tricks and techniques on how to cut those costs and stop them from sapping profits and stunting your hotel’s growth. It should be made clear to housekeeping what is expected of them.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

MAY 30, 2024

This time allows housekeeping to prepare rooms for incoming guests. Accuracy: Minimise human error in billing and reservations, ensuring that all charges are correct. Hotel check out time for guests The standard check-out time for most hotels is between 11 a.m. and 12 p.m. How early can you check out of a hotel?

Guest Satisfaction 52

Guest Satisfaction Housekeeping Reservations Information 52

SiteMinder

JANUARY 8, 2024

This blog will take you through the major considerations to keep in mind regarding hotel management. Reservations management: As soon as a room is sold, the job of managing that reservation begins. Bad housekeeping standards One of the most common complaints from guests is about dirty rooms or general uncleanliness of the hotel.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

This blog will take you through the major considerations to keep in mind regarding hotel management. Reservations management: As soon as a room is sold, the job of managing that reservation begins. Bad housekeeping standards One of the most common complaints from guests is about dirty rooms or general uncleanliness of the hotel.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

JANUARY 10, 2024

In this blog post, we discuss how to apply hotel training programs in a way that benefits your entire organisation. Housekeeping hotel training: Housekeeping training should focus on processes. Atchara Nakpoom, Revenue and Reservations Manager Kirimaya Read more

Training 59

Training Customer Service Communication Housekeeping 59

eZee Absolute

NOVEMBER 29, 2022

We have a detailed blog on setting up and optimizing your GMB listing. Though the blog is for hotels, the fundamentals remain the same for homestays as well. The system streamlines online distribution, reservation management, housekeeping, guest, engagement, and many other routine operations. And guess what?

Book 52

Book Communication Blog Definition 52

SiteMinder

SEPTEMBER 10, 2023

Operational expenses: Break down operational costs into granular categories like utilities, maintenance, housekeeping, front desk operations, and security. Cost control through automation : Automated workflows for reservations, billing, and guest management eliminate manual errors and reduce administrative costs.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

NOVEMBER 30, 2023

Property management systems Property Management Systems are the backbone of hotel operations, managing everything from reservations, check-ins/check-outs, billing, room assignment, and housekeeping schedules. They help hotels reduce dependency on OTAs and improve profit margins by eliminating commission fees.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

FEBRUARY 28, 2023

housekeeping) compared to pre-COVID 46% would be willing to spend extra on getting a nice view, 42% on breakfast, and 36% on airport transfer Even all these stats don’t tell us the full story. You can also view reports that help you identify trends and make adjustments to your strategy so you can compete at the very top of your local market.

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Travel and Tourism Book Marketing Communication 105

Les Roches

APRIL 13, 2023

As you make these changes, the popularity and desirability of your hotel may rise, leading to more reservations and higher investment return. This is because the management and operations of departments, such as food and beverage and housekeeping, influence customer satisfaction. Here’s a summary of our key points.

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Travel and Tourism Maintenance Budgeting Marketing 52