Xotels

FEBRUARY 3, 2021

Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc. From here the guest can also navigate to any social media pages. Cheers, Patrick Landman. Subscribe Now Latest Articles.

Guest Services 49

Guest Services Marketing Information Blog 49

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

NV Hotels

SEPTEMBER 20, 2023

Today’s blog is provided by our premier member, BluIP. BluIP® is a Tier1 global service provider and communications technology innovator. We enable businesses to get back to doing what they do best without changes to their business processes.

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Concierge Communication Reservations Blog 98

InnQuest

SEPTEMBER 28, 2022

However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. The aim, amidst this digitized shift, is to find the right balance that enables hoteliers to deliver an unparalleled experience to their guests.

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Property Management Catering Accounting Housekeeping 130

Hotelogix

APRIL 18, 2024

We speak to hoteliers every day, and the best way I feel to go about this blog is to bring those conversations, their stories, struggles, and victories to you as succinctly as possible. As ex-hoteliers, my team and I have crossed paths with these demons at some point in our careers and today we strive to help exorcize them.

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Blog Communication Definition Book 130

Revenue Hub

MAY 26, 2023

Subscribe to our weekly newsletter and stay up to date In this blog today, we will look at 10+ ideas to improve guest experience at your hotel. Before that, let’s look at some of the benefits of having happy guests. Happy guests are loyal to your brand.

Housekeeping 98

Housekeeping Reservations Communication Information 98

Revenue Hub

JUNE 28, 2024

While these characterizations are generalized, and there are always exceptions and overlaps, it remains fascinating to explore the world of generational guest behaviour. With this in mind, this blog post offers tips for hospitality providers on how to exceed the expectations of every guest, regardless of their age.

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Travel and Tourism Catering Training Article 107

STAAH

MARCH 24, 2025

In 2018, the company launched Alexa for Hospitality , giving travelers the ability to ask Echo questions, to have Echo connect them to guest services, to play music and more through voice. Not all hotel guests were happy about the move , especially on the heels of privacy breach headlines related to the technology at the time.

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Book Concierge Blog Scheduling 52

Hotelogix

FEBRUARY 28, 2025

Chatbots and virtual assistants also improve guest service by handling simple requests instantly. A guest wondering about pool hours or Wi-Fi passwords doesn’t need to call reception—they get answers in seconds through AI-powered messaging.

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Concierge Guest Services Book Demo 130

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 97

Book Communication Pricing Property Management 97

Hotelogix

OCTOBER 19, 2023

In this blog, we will learn everything about the Hotel PMS System.   Contactless Guest Service: This is another critical feature of a Hotel PMS that boosts guest experiences. It enables hotels to allow guests to check in/out, unlock their rooms, make payments, and raise service requests using smartphones.

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Server Housekeeping Accounting Book 130

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

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Housekeeping Training Guest Services Communication 91

SiteMinder

SEPTEMBER 6, 2023

An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance. To find out more on how to remove customer friction, check out this blog post. Reduced workload Gone are the days of manual booking management.

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Book Reservations Blog Information 98

SiteMinder

SEPTEMBER 7, 2023

Too many additional fees will put guests off and have them question the value of their stay. In this blog you’ll learn how your hotel can effectively, transparently and considerately apply fees to boost your revenue, reduce your overall costs, and keep guests happy.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

eZee Absolute

FEBRUARY 3, 2023

In this blog post, we will take a closer look at some of the key features that set eZee’s hotel management software apart, and discuss how they can benefit hotels of all sizes and types. Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc.

Information 75

Information Blog Property Management Budgeting 75

SiteMinder

JUNE 26, 2024

In this blog, we’ll give you a full overview of revenue optimization and some ideas on how you can improve it at your hotel. Guest segmentation: Revenue optimization tools can help hotels identify different guest segments (e.g., Table of contents Why is hotel revenue optimization important?

Pricing 72

Pricing Book Reservations Blog 72

eZee Absolute

DECEMBER 7, 2023

Chatbots and virtual assistants, driven by AI, are becoming integral in providing real-time assistance and enhancing communication between guests and hotel staff. Telemedicine and Healthcare Services for Guests One of the most essential guest services includes access to telemedicine and healthcare services within hotel premises.

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Travel and Tourism Blog Guest Satisfaction Pricing 59

Hotel Business

OCTOBER 17, 2023

Prioritizing employee safety with WorldSafe’s tools and strategies ensures a motivated workforce, leading to improved guest service and satisfaction. We have a blog about that here. WorldSafe can benefit hotel owners by enhancing their establishment’s reputation and trustworthiness. What are some goals you have?

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Information Blog Guest Services Marketing 59

SiteMinder

AUGUST 1, 2024

This blog will give you a comprehensive guide to creating a business plan for your hotel. based on your projected occupancy and service levels. Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

OCTOBER 14, 2024

Digital concierge : A guest-facing system that assists with various services during their stay. It provides features like booking reservations, offering local recommendations, requesting room service, and other guest services.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

APRIL 11, 2024

Include images of the personalised guest services and amenities. Special Features: Emphasise the rooftop lounge, central location, bespoke concierge services, and curated local experiences available to guests.

Book 98

Book Pricing Marketing Information 98

SiteMinder

NOVEMBER 18, 2024

They act as intermediaries between customers and service providers, focusing on facilitating travel bookings and reservations. In this blog we’ll cover everything your hotel needs to know about destination management companies. Table of contents Why should hotels work with a DMC?

Travel and Tourism 52

Travel and Tourism Events Catering Book 52

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. As the main guest service department in a hotel, front office functions include: Answering phones.

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Front of House Maintenance Housekeeping Back of House 59

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

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Training Communication Customer Service Blog 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

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Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. AI can automate routine tasks, freeing up hotel staff to focus on delivering exceptional guest service.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out?

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Training Customer Service Communication Housekeeping 59

Innisfree

DECEMBER 12, 2018

The Sarasota market fits well with Innisfree’s approach to providing ‘fun, memorable experiences’ through exceptional guest service in locations at the heart of first-class amenities and attractions,” said Ted Ent, President and CEO of Innisfree Hotels.

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Guest Services Information Events Marketing 40

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

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Training Customer Service Communication Guest Satisfaction 52

SiteMinder

MAY 8, 2024

The exact percentage depends on the range of services provided, the location of the property, and the specific management company. Some companies might also charge additional fees for services such as cleaning, maintenance, and special guest services.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Here’s how they can take your hotel to the next level: Simplified operations.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

Communication 59

Communication Information Presentation Front of House 59

SiteMinder

SEPTEMBER 10, 2023

Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services. Don’t forget to include expenditure on building or updating the hotel website.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

OCTOBER 16, 2022

Guests services such as massages and spa treatments. There are three main elements of a hotel income statement: Revenue. Revenue, also called sales or income, covers any money received from operating your hotel. This includes income from: Rooms. Food & beverage. Entertainment. Rent or mortgage. Staff wages.

Pricing 72

Pricing Information Maintenance Accounting 72

SiteMinder

OCTOBER 11, 2022

Guest services hotel positions. The night auditor is in charge of checking in guests, taking reservations and handling any request during night hours. Want insights delivered straight to your inbox? Thanks for subscribing to the SiteMinder industry newsletter. Check your inbox, we've sent you an email. Night auditor.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

DECEMBER 11, 2023

A hotel strategy provides a clear roadmap for achieving business goals, ensuring that every aspect of the hotel’s operations, from revenue management to guest services, aligns with its overarching objectives. Table of contents Why is hotel strategy important?

Marketing 59

Marketing Book Concierge Guest Services 59

SiteMinder

NOVEMBER 22, 2023

Proper training and clear communication of roles and expectations are vital to ensure smooth operation and excellent guest service. This includes everyone from the event manager to catering staff and technical support. Tip : Conduct role-specific training sessions.

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Events Budgeting Book Workshop 59