Revenue Hub

JUNE 19, 2024

Generative AI is revolutionising the hospitality industry, offering hotels the power to enhance guest experiences and streamline operations. From boosting guest satisfaction to slashing costs, this technology is a game-changer. In this blog, we’ll dive into how hotels can leverage Generative AI to improve their direct channels.

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Blog Article Guest Satisfaction Reservations 93

Revenue Hub

OCTOBER 18, 2023

That being said, this blog explores some best practices for avoiding overbooking in the hotel industry as well as how to accurately track occupancy rates and manage inventory across multiple channels. They are a result of a delicate balance between maximizing revenue and providing guest satisfaction.

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Reservations Guest Satisfaction Book Article 91

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations.

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Guest Satisfaction Reservations Book Information 130

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

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Guest Satisfaction Pricing Communication Concierge 91

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. In this blog, we will look at a few important reports that you must always have access to. Night Audit Report The night audit generates key reports for hotel management.

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Housekeeping Reservations Budgeting Book 147

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

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Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

FEBRUARY 22, 2024

  Explore: 6 Features to Choose Best Hotel Management System In this blog, we will look at a few signs that might indicate that you need to shift to a better cloud-based one from your existing solution.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

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Guest Satisfaction Housekeeping Demo Blog 130

eZee Absolute

SEPTEMBER 26, 2024

Her interest was piqued, and our conversation sparked the idea that led me to come up with this blog post. In this blog, we’ll explore the concept of no-shows in hotels, their impact on revenue and operations, and discuss effective policies to mitigate their effects. When a no-show occurs, act swiftly and efficiently.

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Guest Satisfaction Book Communication Front Desk Operations 52

InnQuest

APRIL 6, 2023

Guests want to be able to book a room, check-in, and check out with minimal hassle, and any inconvenience in the process could lead to negative reviews and lost business. Read this blog to know how a cloud PMS can improve the guest experience by streamlining your hospitality processes.

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Information Guest Satisfaction Server Blog 140

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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Demo Guest Services Guest Satisfaction Document 147

Hotel Owner

SEPTEMBER 12, 2023

During the pandemic, she took up a role in digital marketing, and it was during this time that she became well-known in Belfast for her knowledge of the hospitality industry, when she created the blog ‘Staycations NI’.

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Front of House Guest Satisfaction Training Blog 105

Revenue Hub

MAY 14, 2024

Leveraging SEO and Content Marketing Effective search engine optimisation (SEO) strategies can catapult your hotel’s visibility online, directing potential guests to your site. Utilising targeted keywords, optimising for local search, and maintaining an active blog can improve your search engine rankings.

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Book Guest Satisfaction Reservations Communication 87

Hotelogix

NOVEMBER 7, 2024

The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

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Pricing Book Events Demo 130

eZee Absolute

SEPTEMBER 5, 2024

A well-crafted booking engine not only simplifies the reservation process for the guests but also gives you control over your bookings, rates, and guest experience. In this blog, we’ll uncover the must-have features of a booking engine that can help you ditch those pesky commissions and start capturing more direct bookings.

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Book Concierge Reservations Guest Satisfaction 52

Revenue Hub

JULY 17, 2023

In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction. Why Hoteliers Should Activate Online Poolside Dining Every hotelier wants to deliver a frictionless experience that satisfies the modern guests’ desires.

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Guest Satisfaction Article Blog Customer Service 70

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

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POS Systems Reservations Communication Demo 52

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

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Book Reservations Blog Information 98

STAAH

JUNE 6, 2023

Furthermore, a booking engine can enable upselling and cross-selling opportunities by showcasing additional services, such as spa treatments or restaurant reservations, during the booking process. By providing a seamless and intuitive guest experience , hotels can improve guest satisfaction and encourage repeat bookings.

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Book Pricing Blog Reservations 75

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Les Roches

AUGUST 23, 2024

Cruise ship manager Oversees daily operations, guest satisfaction and safety on board, manages staff, maintains facilities and coordinates activities and services for passengers. Jordi Salas / Moment via Getty Images Travel writer Produces content about global destinations for magazines, blogs and guides.

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Travel and Tourism Event Coordination Blog Customer Service 52

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.  👉It streamlines interactions between guests and hotel staff, resulting in quicker service, accurate billing, and improved guest satisfaction.

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POS Systems Guest Satisfaction Training Front of House 130

STAAH

JULY 8, 2024

Regularly update your blog with engaging and relevant content, such as travel guides, hotel features, and local events. Highlight these deals on your website and through digital marketing channels to attract price-sensitive guests. Personalized Services: Use data to personalize guest experiences.

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Book Marketing Pricing Concierge 52

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

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Communication Reservations Book Guest Satisfaction 52

InnQuest

JUNE 8, 2023

Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. That being said, this blog explores the impact of AI on the hospitality industry, leading to unforgettable stays where technology and hospitality intersect. One might wonder, “How is this possible?”

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Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Nonius Hotel Guest App Offers personalised services from booking to checkout.

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Guest Satisfaction Book Demo Reservations 52

Blue Magnet Interactive

OCTOBER 27, 2023

MetaSearch Ads Hotel metasearch ad platforms aggregate and compare room rates from various online travel agencies (OTAs) and other reservation platforms in a singular space. Upon selecting an option, travelers are redirected to the respective site to finalize their reservation. Therefore, the right way can be time-intensive.

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Budgeting Marketing Blog Book 52

SiteMinder

JULY 29, 2024

This blog will give you a full guide to hotel profit margins and how you can boost the profitability of your hotel or accommodation business. The primary source of income for a hotel is room sales and the associated packages connected with these reservations. Table of contents Why are hotel profit margins important to measure?

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Maintenance Reservations Book Blog 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

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Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

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Housekeeping Training Guest Services Communication 91

SiteMinder

MAY 30, 2024

Improving your hotel check-out procedure isn’t just about efficiency—it’s about enhancing the overall guest experience. A seamless check-out process can reduce wait times, minimise errors, and increase guest satisfaction. Accuracy: Minimise human error in billing and reservations, ensuring that all charges are correct.

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Guest Satisfaction Housekeeping Reservations Information 52

SiteMinder

AUGUST 1, 2024

This blog will give you a full overview of hotel rate shopping and rate shopper tools, which you can use to boost revenue success at your business. This will also boost customer satisfaction because the guest will feel like they are getting value for money. Table of contents Why is hotel competitor rate shopping useful?

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Pricing Book Blog Marketing 52

SiteMinder

OCTOBER 23, 2023

Cloudbeds is a cloud-based hospitality management platform that provides tools to hoteliers for managing reservations, admin, revenue, distribution, and guest engagement. Cloudbeds booking engine vs SiteMinder’s booking engine Both Cloudbeds and SiteMinder provide strong booking engines for hotels to maximise direct reservations.

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Guest Satisfaction Book Pricing Demo 52

SiteMinder

JULY 18, 2024

It includes everything from booking and check-in to answering questions, resolving issues, and providing amenities during a guest’s stay. Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success.

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Customer Service Training Guest Satisfaction Communication 52

eZee Absolute

SEPTEMBER 30, 2024

But here’s the thing: many satisfied guests won’t leave a review unless you ask. In this blog, we’ll explore ten simple and effective ways to ask for reviews. Today’s guests rely heavily on what others say before booking a room or reserving a table. But there’s more to it than just boosting your credibility.

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Training Guest Satisfaction Book Blog 52

SiteMinder

OCTOBER 10, 2023

This synchronisation is vital as it ensures that potential guests always have access to accurate information, thereby enhancing their booking experience and reducing the chances of overbooking or other discrepancies. Alan and Maz set out on their vacation with the reassurance that their reservation calendar was accurate and up-to-date.

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SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

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Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

MAY 16, 2024

This blog is your one-stop shop for learning how to proactively combat credit card fraud at your hotel. We’ll explore 6 simple but effective ways to keep your business safe and your guests stress-free. But here’s the good news: there are things you can do to fight back! You can explain it’s just for security purposes.

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Document Training Information Book 52