Hotelogix

NOVEMBER 9, 2023

Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Add the Personal Touch This is the age of data.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

Hotelogix

FEBRUARY 22, 2024

  Explore: 6 Features to Choose Best Hotel Management System In this blog, we will look at a few signs that might indicate that you need to shift to a better cloud-based one from your existing solution.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

Hotelogix

FEBRUARY 28, 2025

Hotel B: Response Time Cut by Half An international resort had guests from over 20 countries. After ChatGPT, response time dropped by 50% , and guest satisfaction ratings improved significantly. AI can assist in analyzing trends, improving service quality, and handling guest relations.

Book 130

Book Guest Satisfaction Guest Retention Training 130

NV Hotels

SEPTEMBER 13, 2022

A convenient way for guests to tip housekeeping staff, bell staff, valets, and other employees using a digital wallet or payment card on their smartphone. An optional prompt allows guests to leave a rating and comments after leaving a tip, providing real-time insights into guest satisfaction. No need to carry cash!

Download 93

Download Guest Satisfaction Housekeeping Blog 93

Revenue Hub

AUGUST 1, 2023

Subscribe to our weekly newsletter and stay up to date In this blog, we will explore five exceptional examples of hotel managers who have mastered the art of responding to reviews and turned potentially negative experiences into opportunities for excellent guest satisfaction.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Article Blog 96

Hotelogix

FEBRUARY 13, 2025

It’s not about pushing unnecessary upgrades or add-ons; it’s about understanding guest preferences and offering tailored services that meet their needs. Get to Know Your Guests: Personalization is Key Understanding your guests is crucial for successful upselling. Book a Demo With Hotelogix PMS

Guest Satisfaction 100

Guest Satisfaction Book Reservations Catering 100

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

SEPTEMBER 10, 2024

This is different from fixed costs, which remain stable regardless of guest numbers, such as staff salaries, property taxes, insurance and more. What is cost per occupied room in housekeeping? In housekeeping, cost per occupied room has a similar meaning as it does for a hotel generally.

Cost Reduction 52

Cost Reduction Housekeeping Guest Satisfaction Pricing 52

SiteMinder

OCTOBER 1, 2024

This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms. Automation helps hotels operate more smoothly and allows staff to focus on high-value tasks, improving both operational efficiency and the guest experience.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

SiteMinder

AUGUST 14, 2024

This blog will help you understand Tripadvisor reviews and how to optimise them for your hotel. For example, if guests mention tired towels or linen, it may be time to replace them, review your laundry service, or work with housekeeping to ensure all linens are fresh.

Book 98

Book Blog Information Accounting 98

SiteMinder

AUGUST 1, 2024

This blog will give you a comprehensive guide to creating a business plan for your hotel. Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Table of contents Why do you need a good hotel business plan? based on your projected occupancy and service levels.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

AUGUST 29, 2023

This blog will investigate the myriad different hotel costs that all hoteliers should understand at a fundamental level, before delving into tips, tricks and techniques on how to cut those costs and stop them from sapping profits and stunting your hotel’s growth. These include expenses related to electricity, water, heating, and cooling.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

MAY 30, 2024

A seamless check-out process can reduce wait times, minimise errors, and increase guest satisfaction. Moreover, it provides opportunities to engage guests with last-minute upsells, loyalty programmes, and personalised services that can drive repeat business and boost your bottom line. and 12 p.m.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Reservations Information 52

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Increasing efficiency at your hotel will allow you to lower labour costs without having to let any staff go.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

SiteMinder

OCTOBER 14, 2024

Whether it’s updating room availability or alerting guests to a spa opening, real-time communication keeps guests informed and engaged. Streamlined service requests From room service to housekeeping, digital concierges make it easy for guests to request services with just a few clicks.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

JULY 24, 2023

Check-in and check-out dates : These are the dates the guest will be arriving and leaving the hotel. This information is vital for managing room availability and planning housekeeping schedules. It also helps the hotel anticipate and prepare for the guest’s arrival.

Reservations 52

Reservations Book Information Guest Satisfaction 52

SiteMinder

JANUARY 8, 2024

This blog will take you through the major considerations to keep in mind regarding hotel management. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JANUARY 8, 2024

This blog will take you through the major considerations to keep in mind regarding hotel management. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

NOVEMBER 22, 2023

In hotel event management, the manager acts as a liaison between the hotel and the client, coordinating with various departments such as catering, housekeeping, and technical support to deliver a seamless experience. They must also manage budgets, negotiate with vendors, and handle any unforeseen challenges that arise during events.

Events 59

Events Budgeting Book Workshop 59

Xotels Hotel Revenue Management

JULY 26, 2024

This not only appeased the disgruntled guest but also left a positive impression on other potential guests who read the exchange, showcasing the hotel’s commitment to guest satisfaction. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 59

Book Pricing Marketing Events 59

Xotels Hotel Revenue Management

JULY 26, 2024

This not only appeased the disgruntled guest but also left a positive impression on other potential guests who read the exchange, showcasing the hotel’s commitment to guest satisfaction. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 52

Book Pricing Marketing Events 52

Xotels

JULY 26, 2024

This not only appeased the disgruntled guest but also left a positive impression on other potential guests who read the exchange, showcasing the hotel’s commitment to guest satisfaction. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Open minded to feedback. Becoming a great hotel does not happen overnight. 24 months.

Definition 52

Definition Marketing Budgeting Article 52

Hotelogix

FEBRUARY 17, 2025

This blog helps identify why staff members leave, how to retain them, and how technology, such as that provided by Hotelogix, can aid in creating a loyal workforce. From front desk staff to housekeeping , every team member contributes to the guest experience.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotelogix

FEBRUARY 27, 2025

Suddenly, a VIP guest storms up, frustrated that their suite has been double-booked. Housekeeping is running behind, and a billing error has just cost you hundreds in refunds. Hotels that fail to meet these expectations risk poor guest satisfaction and lower return rates. Manual processes lead to costly errors.

Housekeeping 100

Housekeeping Guest Satisfaction Front Desk Operations Pricing 100

Hotelogix

JANUARY 21, 2025

As hoteliers keep grappling with challenges such as evolving competition, guest preferences, etc., they will be compelled to rethink their strategies - from managing operations to serving guests. These systems often hinder operational efficiency, leading to increased operational costs and reduced guest satisfaction.

Demo 100

Demo Communication Guest Satisfaction Housekeeping 100

Hotelogix

JANUARY 21, 2025

For hoteliers, managing resources like energy, water, and food efficiently might feel overwhelming—but the benefits of adopting sustainable practices go far beyond meeting guest demands. Show how guests help save water and energy by participating. What is Sustainability? Sustainability is about balance.

Travel and Tourism 100

Travel and Tourism Demo Portion Control Workshop 100