SiteMinder

OCTOBER 1, 2024

This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms. Automation helps hotels operate more smoothly and allows staff to focus on high-value tasks, improving both operational efficiency and the guest experience.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

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Housekeeping Training Guest Services Communication 91

Revenue Hub

AUGUST 1, 2023

Subscribe to our weekly newsletter and stay up to date In this blog, we will explore five exceptional examples of hotel managers who have mastered the art of responding to reviews and turned potentially negative experiences into opportunities for excellent guest satisfaction.

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Guest Satisfaction Housekeeping Article Blog 73

SiteMinder

AUGUST 29, 2023

This blog will investigate the myriad different hotel costs that all hoteliers should understand at a fundamental level, before delving into tips, tricks and techniques on how to cut those costs and stop them from sapping profits and stunting your hotel’s growth. These include expenses related to electricity, water, heating, and cooling.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

MAY 30, 2024

A seamless check-out process can reduce wait times, minimise errors, and increase guest satisfaction. Moreover, it provides opportunities to engage guests with last-minute upsells, loyalty programmes, and personalised services that can drive repeat business and boost your bottom line. and 12 p.m.

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Guest Satisfaction Housekeeping Reservations Information 52

SiteMinder

OCTOBER 14, 2024

Whether it’s updating room availability or alerting guests to a spa opening, real-time communication keeps guests informed and engaged. Streamlined service requests From room service to housekeeping, digital concierges make it easy for guests to request services with just a few clicks.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 14, 2024

This blog will help you understand Tripadvisor reviews and how to optimise them for your hotel. For example, if guests mention tired towels or linen, it may be time to replace them, review your laundry service, or work with housekeeping to ensure all linens are fresh.

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Book Blog Information Accounting 98

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Increasing efficiency at your hotel will allow you to lower labour costs without having to let any staff go.

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Guest Satisfaction Accounting Book Housekeeping 59

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

AUGUST 1, 2024

This blog will give you a comprehensive guide to creating a business plan for your hotel. Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Table of contents Why do you need a good hotel business plan? based on your projected occupancy and service levels.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

JULY 24, 2023

Check-in and check-out dates : These are the dates the guest will be arriving and leaving the hotel. This information is vital for managing room availability and planning housekeeping schedules. It also helps the hotel anticipate and prepare for the guest’s arrival.

Reservations 52

Reservations Book Information Guest Satisfaction 52

SiteMinder

JANUARY 8, 2024

This blog will take you through the major considerations to keep in mind regarding hotel management. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JANUARY 8, 2024

This blog will take you through the major considerations to keep in mind regarding hotel management. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Xotels Hotel Revenue Management

JULY 26, 2024

This not only appeased the disgruntled guest but also left a positive impression on other potential guests who read the exchange, showcasing the hotel’s commitment to guest satisfaction. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 59

Book Pricing Marketing Events 59

SiteMinder

NOVEMBER 22, 2023

In hotel event management, the manager acts as a liaison between the hotel and the client, coordinating with various departments such as catering, housekeeping, and technical support to deliver a seamless experience. They must also manage budgets, negotiate with vendors, and handle any unforeseen challenges that arise during events.

Events 59

Events Budgeting Book Workshop 59

Xotels Hotel Revenue Management

JULY 26, 2024

This not only appeased the disgruntled guest but also left a positive impression on other potential guests who read the exchange, showcasing the hotel’s commitment to guest satisfaction. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Open minded to feedback. Becoming a great hotel does not happen overnight. 24 months.

Definition 52

Definition Marketing Budgeting Article 52