eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

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Travel and Tourism Blog Guest Satisfaction Pricing 59

eZee Absolute

FEBRUARY 3, 2023

In this blog post, we will take a closer look at some of the key features that set eZee’s hotel management software apart, and discuss how they can benefit hotels of all sizes and types. Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc.

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Information Blog Property Management Budgeting 75

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

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Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 1, 2024

This blog will give you a comprehensive guide to creating a business plan for your hotel. based on your projected occupancy and service levels. Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service.

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

OCTOBER 14, 2024

Digital concierge : A guest-facing system that assists with various services during their stay. It provides features like booking reservations, offering local recommendations, requesting room service, and other guest services.

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Concierge Communication Guest Satisfaction Reservations 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property.

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Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience.

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Guest Satisfaction Book Demo Reservations 52

SiteMinder

APRIL 11, 2024

Performance metrics : Regularly monitor key performance indicators (KPIs) for your listings, such as occupancy rates, average daily rates (ADR), booking lead times, and guest satisfaction scores. Include images of the personalised guest services and amenities.

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SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices.

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Training Customer Service Communication Guest Satisfaction 52

SiteMinder

NOVEMBER 18, 2024

They act as intermediaries between customers and service providers, focusing on facilitating travel bookings and reservations. In this blog we’ll cover everything your hotel needs to know about destination management companies. Table of contents Why should hotels work with a DMC?

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Travel and Tourism Events Catering Book 52

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

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SiteMinder

FEBRUARY 25, 2024

The company’s commitment to quality, innovation, and guest satisfaction has solidified its standing in the hospitality industry, making it a go-to choice for both leisure and business travel. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

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Catering Budgeting Guest Satisfaction Marketing 52

SiteMinder

NOVEMBER 22, 2023

Ultimately, a hotel event manager is key to creating memorable and successful events that enhance the hotel’s reputation and guest satisfaction. Proper training and clear communication of roles and expectations are vital to ensure smooth operation and excellent guest service. How to manage hotel events 1.

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Events Budgeting Book Workshop 59

Hotelogix

JANUARY 21, 2025

As hoteliers keep grappling with challenges such as evolving competition, guest preferences, etc., they will be compelled to rethink their strategies - from managing operations to serving guests. These systems often hinder operational efficiency, leading to increased operational costs and reduced guest satisfaction.

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