LimeTray

FEBRUARY 17, 2025

From offering faster services to achieving higher precision and improving customer satisfaction, automated ordering systems are revolutionizing restaurants. The blog below examines the reasons to switch to automated ordering systems for restaurants, the key benefits, and how to transition smoothly.

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LimeTray

FEBRUARY 17, 2025

The blog below explores restaurant POS systems integrated with KDS and examines top POS systems, benefits, and trends driving the development of restaurant POS-KDS technology. Cloud-based systems eliminate the need for physical servers and allow data to sync across devices instantly.

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POS Systems Front of House Kitchen Operations Communication 52

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

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Customer Service Server Training Communication 52

Lithos POS

OCTOBER 16, 2024

Accurate Digital Order Tracking Miscommunication between servers and kitchen staff is a common source of error in restaurants. These mistakes can save time, lead to customer satisfaction, and cost your restaurant valuable resources. With LithosPOS mobile POS , servers no longer need to rely on memory or hastily scribbled notes.

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Server POS Systems Communication Information 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

InnQuest

AUGUST 15, 2023

That said, this blog will delve into the world of hotel channel managers, looking into their functions, benefits and the critical role they play in transforming how hotels manage their online presence and enhance guest experiences. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers.

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Reservations Book Property Management Pricing 130

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

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Front of House Back of House Server Customer Service 52

NCC USA

APRIL 19, 2023

After a customer finishes dinner, they hand a credit card to the server, who takes it to the server’s station, swipes the card, and brings a receipt back to the table for the customer to sign. Customers are used to this system; it is easy for them, and they know what to expect.

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Server Customer Service Download POS Systems 52

LimeTray

FEBRUARY 17, 2025

The blog below explores the top cloud-based restaurant POS systems like LimeTray and Revel restaurant POS. A cloud-based restaurant POS system is a digital solution that runs on the Internet rather than traditional in-store servers. Thats where a cloud-based POS system comes in. What is a Cloud-Based Restaurant POS?

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POS Systems Training Budgeting Pricing 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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NCC USA

MARCH 29, 2022

In a 2021 study, 54% of customers said they’d prefer to use their smartphones to settle the bill without having to wait for a server. Tableside POS: Once a customer is ready for checkout, a server will arrive at the table with a tablet POS or mobile PIN pad. Don’t let your restaurant get left behind.

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Server Customer Service Budgeting Information 52

Lithos POS

DECEMBER 12, 2024

This eliminates confusion and ensures that tables are seated quickly, reducing customer wait times and increasing turnover rates. By providing an overview, the app allows servers to make informed decisions about which tables to assign based on availability, party size, and guest preferences. Contact us today!

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Communication Server Customer Service Blog 52

Synergy Suite

FEBRUARY 3, 2025

Front of the House The front of house (FOH) encompasses customer-visible areas like the dining room and bar. Roles here include servers, hostesses, and bartenders, who ensure a smooth dining experience. It also applies to customers or staff being removed for various reasons.

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POS Systems Server Front of House Communication 52

NCC USA

MARCH 20, 2023

Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency. Create Better Customer Experiences Once you have covered the basics, it’s time to move on to point-of-sale training.

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Training POS Systems Server Customer Service 52

Synergy Suite

FEBRUARY 7, 2023

Traditional POS System The traditional POS system consists of hardware and software installed on-premises, typically with a server-based architecture. It includes components such as a terminal, cash register, receipt printer, and dedicated servers for data storage and processing.

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POS Systems Definition Server Information 52

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

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POS Systems Customer Service Server Blog 40

LimeTray

JANUARY 3, 2025

Whether in a small caf or a high-end restaurant, KOTs ensure that the customers order is accurately communicated to the kitchen, minimizing errors and maximizing efficiency. It serves as a bridge between the servers taking orders from the customers and the kitchen staff preparing the meals. What is a Kitchen Order Ticket (KOT)?

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Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

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POS Systems Accounting Front of House Server 69

Lithos POS

JANUARY 27, 2022

However, we see the restaurant business stopping for several reasons, such as a lack of clear planning or bad service, and more… The purpose of this blog is to explain, “Why do restaurants fail?” Directories Social media Restaurant listing apps Google my business Email newsletter Start a blog. There is a lot to know.

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Server Competitive Analysis Marketing Training 52

Synergy Suite

NOVEMBER 1, 2024

Back of House In the bustling atmosphere of a restaurant, two key areas work in tandem to ensure a seamless customer experience: the front of house (FOH) and the back of house (BOH). Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount.

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Back of House Front of House Scheduling Server 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Waiters are the person who will directly interact with customers.

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Front of House Scheduling Communication Bookkeeping 52

Synergy Suite

DECEMBER 22, 2022

While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. . However, the most common negative results include: Poor Customer Service. Guest and Customer Service Principles.

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Synergy Suite

JANUARY 11, 2023

Improve customer service: It helps to improve customer service by ensuring that all employees are knowledgeable about the menu, the restaurant’s policies, and the expectations for customer interactions. Guest and Customer Service Principles. Mission Statement. How do you want them greeted?

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Training Information Document Customer Service 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are front-of-house positions? If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

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SiteMinder

OCTOBER 10, 2022

So, with that in mind, here are some common interview questions for hotel front desk roles in general: Describe a situation where you’ve delivered exceptional customer service. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role.

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Housekeeping Customer Service Communication Concierge 52

Lithos POS

JUNE 3, 2024

Here are some SOPs commonly used in the food business Food Preperation Food Safety and Hygiene Customer Service Cleaning and Maintenance Opening and Closing Procedures Employee Training and Management Inventory Management Financial Transactions Emergency Procedures Implementing this guideline will help ensure quality across various business areas.

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POS Systems Training Accounting Blog 52

Synergy Suite

JULY 6, 2024

Such a gathering is typically not widely advertised and is instead targeted toward a curated guest list that can provide constructive feedback on everything from menu items to customer service. A soft opening also offers a more organic flow of customer service experiences, which can be a significant advantage.

Customer Service 52

Customer Service Events Training Pricing 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

SiteMinder

MARCH 16, 2023

That’s very useful for you to know and will help you improve both customer service and hotel marketing, tailoring your campaigns to attract the most motivated guests to your hotel brand. Simpler administration of rewards Guest loyalty programs work and you could be leaving a lot of money on the table if you’re not using them.

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Reservations Book Server Information 52

Lithos POS

OCTOBER 20, 2022

In this blog, we are discussing: The reason behind the labor shortage The pandemic affect How important is an employee to a restaurant How the labor shortage could affect your restaurant Where are they and how to attract them Tips to attract laborers to your business How to solve the labor shortage issue by relying on technology.

Front of House 40

Front of House Back of House Server Blog 40

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? Better Customer Service. Your service is top tier when your employees are satisfied, and your schedule is tight with no gaps or under-staffed shifts. Is it the food? Offer Side Work.

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Synergy Suite

DECEMBER 19, 2023

It encompasses kitchen staff, servers, bartenders, host/hostesses, and any other personnel contributing to your restaurant’s operations. This includes training on POS systems, menu knowledge, and customer service skills. Friendly, attentive service can lead to increased tips and repeat business.

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POS Systems Scheduling Training Pricing 52

Synergy Suite

JANUARY 12, 2023

Role-playing exercises: These involve having employees practice their customer service skills by pretending to be a customer or server in a simulated restaurant setting. Checklists are also a great way to organize microlearning methods, or as a quick-reference resource when on-the-job training.

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Training Information Scheduling Definition 52

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Restaurant employee (host, server etc.): Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Restaurant employee (host, server etc.): Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

FEBRUARY 21, 2023

Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information. This data can be used to provide personalized recommendations, targeted marketing campaigns, and enhanced customer service. This ensures optimal table utilization and reduces customer wait times.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Scheduling and Staffing Efficient scheduling and staffing practices are crucial components of effective labor cost management without compromising customer service.

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Portion Control Scheduling Pricing Training 52