SiteMinder

MARCH 16, 2025

Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction.

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Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

Synergy Suite

JUNE 7, 2024

One area that often poses a challenge is the scheduling of weekend shifts. Crafting balanced, fair, and equitable schedules in such a competitive industry is tricky, but it’s well worth the effort it takes to make it happen. Next, we’ll provide actionable steps that will help you implement a rotating weekend schedule.

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Synergy Suite

MAY 2, 2023

One of the most important factors that determine their satisfaction is how they are scheduled: how many shifts they’re scheduled for, how long the shifts are, how often they change without much notice, and more. The best way to keep it all in line is to utilize a quality restaurant scheduling software.

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Scheduling POS Systems Communication Reservations 52

Adora POS

APRIL 5, 2024

Discover the unparalleled support Adora offers to pizza franchises with our US-based, 24/7 customer service. Our blog highlights how Adora ensures minimal downtime with a 90% one-call resolution rate and an average wait time of just over one minute. Schedule a free demo today!

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Demo Blog Customer Service Scheduling 52

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Regardless of which suggestions from this blog post you choose to use in your restaurant, it's imperative that you measure the results of your efforts to see if they work.

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Revenue Hub

JANUARY 9, 2023

This blog post answers many of the commercial team’s challenges when setting up the most productive forecasting process in a hotel group or an independent hotel. This can help improve operational efficiency and reduce labor costs while ensuring that the hotel can provide good customer service to guests.

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LimeTray

FEBRUARY 11, 2025

Running a small restaurant can be challengingmanaging inventory, processing payments, and providing top-notch customer service all at once. But what if you could automate these processes while also improving customer satisfaction and loyalty? Schedule a free demo to see how it works!

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POS Systems Reservations Communication Customer Service 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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InnQuest

JUNE 8, 2023

Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. That being said, this blog explores the impact of AI on the hospitality industry, leading to unforgettable stays where technology and hospitality intersect.

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Maintenance Pricing Guest Satisfaction Marketing 135

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

JANUARY 9, 2020

I see significant potential to build upon the solid foundation of the Company’s existing relationships with diners and restaurant partners in terms of Waitr’s product offering and customer service, and I look forward to discussing these initiatives in future interactions with the financial community.” For Good Causes.

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Scheduling Training Customer Service Pricing 112

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

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Marketing Reservations Accounting Information 113

Restaurant Engine

FEBRUARY 24, 2021

Poached offers a full setup for hiring managers and restaurant owners/managers to review resumes, message candidates, and even schedule interviews. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. All the tools you need are in one place.

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Server Customer Service Training POS Systems 64

Synergy Suite

APRIL 27, 2023

Global brands trust SynergySuite’s mobile-first software with inventory, purchasing, recipe costing, food safety, scheduling, cash management, human resources, and business intelligence. Businesses have the insights and tools they need to run the back office—all in one place with SynergySuite.

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Customer Service Scheduling Presentation Marketing 98

Synergy Suite

OCTOBER 14, 2024

The platform helps restaurant brands streamline essential tasks like inventory management, scheduling, and food safety through an all-in-one solution designed to reduce operational complexity and improve profitability. Our commitment to innovation, customer service, and global partnerships has been key to our growth,” added Sailsbery.

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Back Office Operations Customer Service Scheduling Back of House 52

Synergy Suite

AUGUST 7, 2024

Split shifts are a distinct scheduling practice where an employee’s workday is split into two or more separate sessions, with a substantial gap of typically 60 minutes to several hours between shifts. Split shifts are a scheduling strategy prevalent in several key industries that face fluctuating demands throughout a regular workday.

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Scheduling Communication Cost Reduction Demo 52

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. As the main guest service department in a hotel, front office functions include: Answering phones.

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Front of House Maintenance Housekeeping Back of House 59

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

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Front of House Scheduling Communication Bookkeeping 52

Les Roches

DECEMBER 28, 2022

Communications managers are usually responsible for creating various marketing and advertising materials, such as web pages, blogs, press releases, newsletters, brochures, newspaper adverts, brochures, and promotional items. Customer service. Customer service can make or break a brand. Public relations.

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Communication Blog Customer Service Marketing 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

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Front of House Back of House Server Customer Service 52

Synergy Suite

JUNE 27, 2023

The seamless flow of information between these components facilitates efficient procurement, menu planning, operations management, financial analysis, and compliance, leading to improved profitability and customer satisfaction. Time and Attendance Labor and employee scheduling is closely tied to time and attendance tracking.

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Scheduling POS Systems Information Labor Cost Controls 52

Synergy Suite

JANUARY 19, 2023

This can include anything from scheduling employees, managing disputes between team members or with customers, and ensuring inventory management is done correctly. Shift scheduling: Your shift managers may also be tasked with building and communicating shift schedules to their employees.

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Training Scheduling Customer Service Communication 52

Synergy Suite

JANUARY 20, 2023

They handle relationships with suppliers, inventory management, and may even help with HR tasks like scheduling and payroll. Customer service: While the general manager will mostly be working alongside the people in their teams, their suppliers, and their partners, they can’t forget about the guests.

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Training Scheduling Customer Service Budgeting 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

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Social Hospitality

JUNE 3, 2023

With the rise of social media, social selling has become an increasingly popular tactic for sales teams to generate new leads and build long-lasting relationships with customers. In this blog post, we will explore six techniques to help you master the art of social selling.

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Social Hospitality

JUNE 3, 2023

With the rise of social media, social selling has become an increasingly popular tactic for sales teams to generate new leads and build long-lasting relationships with customers. In this blog post, we will explore six techniques to help you master the art of social selling.

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Blog Marketing Customer Service Scheduling 52

Synergy Suite

NOVEMBER 2, 2023

Efficient staff scheduling and management can help optimize this metric. Understanding the trajectory of these percentages helps in making informed decisions about staffing levels, scheduling, and overall labor management. Evaluate staff scheduling and labor efficiency by comparing labor costs to customer traffic.

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Synergy Suite

JANUARY 9, 2023

This prestigious award is given annually to the company that has demonstrated exceptional performance in terms of innovation, customer service, and overall business success. Overall, we are incredibly proud of the awards we have won this year and are grateful to our customers, employees, and partners for their support and hard work.

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Synergy Suite

NOVEMBER 1, 2024

Back of House In the bustling atmosphere of a restaurant, two key areas work in tandem to ensure a seamless customer experience: the front of house (FOH) and the back of house (BOH). Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount. Get in touch with us today!

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Back of House Front of House Scheduling Server 52

Synergy Suite

DECEMBER 19, 2023

SPMH allows you to identify peak hours and allocate resources strategically, ensuring that your workforce is optimized to meet customer demand without unnecessary labor costs. Efficient scheduling and staff management based on SPMH metrics contribute directly to a more cost-effective operation. Your employees will like it, too.

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POS Systems Scheduling Training Pricing 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Time management : Efficiently managing tasks to maintain high cleanliness standards within tight schedules.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Synergy Suite

SEPTEMBER 17, 2024

Common Mistakes in Vendor Management Managing vendor relationships is crucial to successful restaurant operations, yet common mistakes can hinder efficiency and, ultimately, customer satisfaction. Scheduled meetings with vendors foster continuous feedback loops, including performance assessments, promoting collaborative improvements.

Vendor Management 52

Vendor Management Scheduling Procurement Pricing 52

Synergy Suite

JANUARY 15, 2025

These tools provide insights into scheduled labor relative to projected sales, helping businesses manage expenses. Cloud-based scheduling solutions can optimize staff allocation, helping control labor costs efficiently. Real-time data analysis and reporting tools are essential for effective labor cost management.

Scheduling 52

Scheduling Training Budgeting Demo 52

Synergy Suite

JANUARY 14, 2023

Customer service: employees will often need refresher training on how to maintain customer service excellence and “flexing their muscles” on how to handle difficult customers, how to upsell menu items, and how to handle customer complaints.

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Synergy Suite

JANUARY 13, 2023

Scheduling Tools: Managing the shift schedule is one of the biggest challenges of managing an efficient restaurant. Many restaurant chains have implemented some sort of restaurant scheduling software to help with this process. Customer Service and Sales. Compliance and Safety.

Training 52

Training Scheduling Document Regulatory Compliance 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

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