InnQuest

JANUARY 26, 2023

In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

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Reservations Housekeeping Property Management Book 136

InnQuest

AUGUST 15, 2023

That said, this blog will delve into the world of hotel channel managers, looking into their functions, benefits and the critical role they play in transforming how hotels manage their online presence and enhance guest experiences. Each OTA has its own system, interface and requirements for updating room availability, rates and reservations.

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Reservations Book Property Management Pricing 130

InnQuest

OCTOBER 25, 2023

This blog talks about the critical role of chatbots in hotel industry, highlighting the benefits of their implementation and outlining the essential features to consider when selecting a chatbot provider. These AI-powered assistants can handle routine tasks like reservations and inquiries, reducing the workload on hotel staff.

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Guest Satisfaction Reservations Book Information 130

Les Roches

AUGUST 23, 2024

Jordi Salas / Moment via Getty Images Travel writer Produces content about global destinations for magazines, blogs and guides. Travel photographer Captures global destinations through a lens for magazines, blogs and guides. They share experiences and advice, capturing the essence of places through their writing.

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Travel and Tourism Event Coordination Blog Customer Service 52

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. In this blog, we will discover the true potential of ChatGPT for hotels and explore how this innovative technology can transform hospitality businesses.

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Customer Service Blog Training Reservations 52

Revenue Hub

JULY 17, 2023

In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction. Why Hoteliers Should Activate Online Poolside Dining Every hotelier wants to deliver a frictionless experience that satisfies the modern guests’ desires.

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Guest Satisfaction Article Blog Customer Service 70

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

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Customer Service Server Training Communication 52

Revenue Hub

MAY 23, 2023

For hotels, this means personalization at scale, improved productivity and streamlined customer service. For operations: Improved productivity and optimized customer service As more consumers experience the benefits of conversational AI search, they will begin expecting similar experiences when it comes to hotels.

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Customer Service Communication Blog Book 69

Hotel Owner

DECEMBER 22, 2022

From website blog pages and social media content to inclusion within property pictures on OTA’s and booking sites. As voice command technology continues to ease the search process and artificial intelligence improves customer service delivery, hotels should ensure that they are clearly listed and findable on google.

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Back of House Book Blog Customer Service 111

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

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Property Management Front Desk Operations Pricing Reservations 87

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

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Front of House Back of House Server Customer Service 52

Restaurant Engine

OCTOBER 13, 2021

What’s more when you change out content such as calls to action and imagery, you’ll entice repeat customers. When was the last time you wrote a blog? If you think the customer experience on your website is subpar, it’s time for an upgrade. It must be easy for customers to place online orders or make reservations.

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Customer Service Reservations Blog Article 119

Revenue Hub

JANUARY 9, 2023

This blog post answers many of the commercial team’s challenges when setting up the most productive forecasting process in a hotel group or an independent hotel. This can help improve operational efficiency and reduce labor costs while ensuring that the hotel can provide good customer service to guests.

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Pricing Information Article Blog 81

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

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Training Customer Service Communication Guest Satisfaction 52

SiteMinder

SEPTEMBER 12, 2024

It streamlines guest interactions, reduces response times, and enhances the overall experience while automating routine tasks like booking inquiries and room service requests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

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Book Communication Pricing Property Management 52

Lithos POS

JULY 4, 2024

Outsource tasks like customer service and basic operations to software or employees. Cash buffer : A cash buffer, also referred to as a cash reserve or reserve fund, is the sum of money that your business has set aside to cover unexpected expenses. Most restaurants survived with the help of contactless ordering.

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Maintenance Accounting Customer Service Marketing 52

InnQuest

JULY 11, 2022

Nowadays, most customers prefer to check out a hotel’s website before making a reservation. to engage the customers and boost sales. For example, topics like informative destination posts or travel tips can be packaged in the form of blogs, infographics, videos, case studies, etc.

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Marketing Travel and Tourism Definition Book 130

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

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Marketing Reservations Accounting Information 113

Travel Booster

JULY 2, 2023

In this blog post, we’ll explore five reasons that implementing an ERP solution for your travel management system will improve your bottom line. Improved Customer Service: When customers are happy, your CFO will be, too In the ultra-connected modern world, customer service failures will cost you.

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Customer Service Accounting Book Blog 52

InnQuest

JUNE 8, 2023

Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. That being said, this blog explores the impact of AI on the hospitality industry, leading to unforgettable stays where technology and hospitality intersect.

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Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. Reservations agent. Taking reservations or bookings over the phone. Table of contents.

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SiteMinder

FEBRUARY 25, 2024

Flexible booking calendars that enable guests to book as many rooms as they need in a single reservation can make all the difference in whether a guest finishes their booking – or drops off in frustration. This 24/7 automated support can significantly improve customer satisfaction and engagement. Advanced booking calendars.

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Book Reservations Pricing Communication 52

LimeTray

APRIL 29, 2021

Start a Table Reservation System. With government restrictions on the number of people that can dine in a restaurant at a given time, you can make your customers’ lives a lot easier by offering an easy table reservation system so they don’t end up wasting their precious time. Customer Service.

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Reservations Customer Service Accounting Blog 52

SiteMinder

OCTOBER 7, 2024

All tasks are integrated between our website, booking page, and property management system - effective handling of booking channels, thereby increasing revenue, and most importantly, improving our customer experience.” Booking engine: Leverage SiteMinder’s direct booking engine to capture more direct reservations and sidestep OTA fees.

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Property Management Maintenance Book Training 52

SiteMinder

OCTOBER 10, 2022

If they reply with just ‘yes’ or ‘no’ and don’t elaborate, it’s probably a sign that they lack interpersonal skills or the EQ for customer-facing roles. What is your experience with using point-of-sale/reservation systems? These will also be similar to hotel reservation agent interview questions and answers.

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Housekeeping Customer Service Communication Concierge 52

SiteMinder

NOVEMBER 24, 2023

The system does exactly what I need it to do.” – Hotel reservations supervisor in the United States “The channel manager is very efficient: Fast set up, fast connectivity. Also, a very good and attentive customer service team. Very easy for reservation management. Very good. I love Siteminder.

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Reservations Book Information Definition 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

OCTOBER 11, 2022

Creating a reservation system is the best way to ensure guests can dine at your restaurant seamlessly. Speak with hotel management about the front desk team asking guests at check in whether they want a restaurant reservation. Generally, a hotel restaurant will have two types of customers: hotel guests and external guests.

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Customer Service Reservations Book Marketing 52

MBB Hospitality

NOVEMBER 28, 2023

Investing in your staff’s well-being reflects positively on customer service, as happy employees often lead to happy customers. Invest in staff training programs that not only cover the operational aspects but also educate on the importance of customer experience.

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Marketing Training Blog Information 52

SiteMinder

JANUARY 10, 2024

So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? In this blog post, we discuss how to apply hotel training programs in a way that benefits your entire organisation. Atchara Nakpoom, Revenue and Reservations Manager Kirimaya Read more

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Training Customer Service Communication Housekeeping 59

Synergy Suite

MAY 2, 2023

It enables restaurant owners and managers to focus on delivering excellent customer service while ensuring a well-organized and balanced workforce. Not only is it easy to use, but it includes all the features and integrations you could ask for, combined with excellent customer service.

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Scheduling POS Systems Communication Reservations 52

The Restaurant Times

OCTOBER 11, 2021

Content management system for social media and websites — this tool will help you to manage your social media, blog, and website so you can have a reliable flow of content. . Reservation and online ordering software — Reservation and ordering software can be a bit tricky, as some are more difficult to adapt to your needs.

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Marketing Reservations Blog Customer Service 52

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences.

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Server Training Information Blog 147

SiteMinder

DECEMBER 7, 2023

That’s why we’ve created this blog: to point you in the right direction and let you know where you should be looking to find help and advice. They can be at times more dense and complex than a blog but the hotel industry can be the same, so tackling some of your business strategies with the help of an eBook is very effective.

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Blog Travel and Tourism Events Download 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

NOVEMBER 22, 2023

Reading travel blogs. Publish blogs about your destination and your property. Increasing discoverability and providing key information with a blog on your website. Guests will be prioritising value for money and the promise of memorable experiences, as well as superior convenience and customer service.

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