Synergy Suite

NOVEMBER 6, 2024

Restaurant Inventory Management Best Practices Managing inventory effectively is paramount to every manager or business owner but is especially vital in the restaurant industry to maintain customer satisfaction and keep supply chains running smoothly. Do Not Neglect Cleanliness and Mechanical Maintenance!

Maintenance 52

Maintenance Vendor Management POS Systems Information 52

SiteMinder

OCTOBER 7, 2024

Failing to consider total cost of ownership: Long-term costs like maintenance and support are often underestimated, which can seriously erode your profitability. Identify where technology could improve efficiency, including in booking management, customer service , and revenue optimisation.

Property Management 52

Property Management Maintenance Book Training 52

SiteMinder

SEPTEMBER 10, 2023

It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

Blog 59

Blog Travel and Tourism Events Download 59

Synergy Suite

NOVEMBER 1, 2024

Back of House In the bustling atmosphere of a restaurant, two key areas work in tandem to ensure a seamless customer experience: the front of house (FOH) and the back of house (BOH). Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount.

Front of House 52

Front of House Back of House Scheduling Server 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Lithos POS

JUNE 3, 2024

Here are some SOPs commonly used in the food business Food Preperation Food Safety and Hygiene Customer Service Cleaning and Maintenance Opening and Closing Procedures Employee Training and Management Inventory Management Financial Transactions Emergency Procedures Implementing this guideline will help ensure quality across various business areas.

POS Systems 52

POS Systems Training Accounting Blog 52

SiteMinder

OCTOBER 10, 2022

A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. So, the question remains.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Metasphere

MAY 4, 2022

On the surface, hotel order taking system seems like an easy way for restaurants to automate their ordering process and reduce errors in their customer service. You risk losing the “human touch” If you're in the upper segment of establishments, your service might be one of your points of differentiation.

Download 52

Download Maintenance Information POS Systems 52

Blue Magnet Interactive

FEBRUARY 4, 2020

Is it because of the convenient amenities offered, Instagram worthy views, or the staff that goes the extra mile in customer service? Check out this blog post for a refresher on Google’s E-A-T rollout and the importance in demonstrating expertise, authoritativeness, and trustworthiness throughout your independent website.

Book 52

Book Blog Marketing Reservations 52

eZee Absolute

DECEMBER 17, 2023

AI chatbots offer a fantastic way to automate customer service. Note: If you would like to know more about integrations in a hotel’s tech infrastructure, we have a detailed blog. Once you set up the website there is some maintenance you will have to do. Such include direct booking and marketing functionalities.

Book 52

Book Demo Information Communication 52

Xotels

NOVEMBER 2, 2021

Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. package pages and blog posts), which is always beneficial when it comes to SEO. Standardization, The Key to Building a Strong Brand.

Communication 52

Communication Information Housekeeping Article 52

Synergy Suite

AUGUST 7, 2024

Moreover, corporate settings, particularly customer service centers with extended business hours to serve different time zones, embrace split shifts. This helps to distribute the workload and provide round-the-clock service without excessive labor costs.

Scheduling 52

Scheduling Communication Cost Reduction Demo 52

SiteMinder

AUGUST 1, 2024

This blog will give you a comprehensive guide to creating a business plan for your hotel. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

SiteMinder

SEPTEMBER 12, 2022

Develop your skills in this area by looking at things from your customer’s perspective, keeping on top of maintenance, and thinking about presentation in whatever you do. Good attention to detail will iron out any little issues before they become bigger problems and keep service flowing and customers smiling.

Travel and Tourism 94

Travel and Tourism Book Events Marketing 94

SiteMinder

OCTOBER 11, 2022

The key functionality of the housekeeping module is for property maintenance, such as management of room status, cleaner assignment and assignment of tasks for housekeepers. What level of customer service will you receive from the company? Housekeeping.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Synergy Suite

FEBRUARY 21, 2023

These systems typically have user-friendly interfaces and require less technical expertise for setup and maintenance. Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information.

POS Systems 52

POS Systems Training Budgeting Reservations 52

SiteMinder

OCTOBER 10, 2022

As we’ve already mentioned, the criteria for a three star hotel rating may differ from country to country but, broadly speaking, they offer a variety of room types, have on-site facilities such as gyms and restaurants, and offer some kind of room service. They therefore share responsibility for maintenance and so on. Condominiums.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Synergy Suite

NOVEMBER 30, 2023

Overhead Costs Overhead costs include a wide array of expenses, like rent or lease payments, insurance, property taxes, equipment maintenance and other operational costs that are crucial for maintaining the restaurant’s infrastructure and supporting its day-to-day activities.

Portion Control 52

Portion Control Scheduling Pricing Training 52