SiteMinder

MARCH 25, 2025

While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process. They manage reservations, ensure room availability is up to date, and support front desk operations, playing a critical role in guest satisfaction and hotel profitability.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

STAAH

JULY 11, 2023

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. About the Writer This blog is written by Kevin Tatem, Regional Director – APAC Kevin holds an outstanding reputation in the tourism space across the Asia Pacific.

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

SEPTEMBER 10, 2023

Operational expenses: Break down operational costs into granular categories like utilities, maintenance, housekeeping, front desk operations, and security. Staff training and development : Set aside funds for staff training programs that focus on customer service, technology adoption, and industry compliance.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Metasphere

JUNE 18, 2022

But many in the industry argue that the front desk operations are integral to building bonds with guests and providing them with a "feeling" of staying in a hotel. This is an excellent way to provide better customer service and create a more enjoyable work atmosphere.

Front Desk Operations 52

Front Desk Operations Document Blog Demo 52

SiteMinder

OCTOBER 11, 2022

Front desk operations. This functionality will allow a front-desk manager to view and update room reservations, check guests in and out, and process payments. What level of customer service will you receive from the company? This will allow you to maximise the revenue generated per booking.

Housekeeping 52

Housekeeping Property Management Book Reservations 52