Hotelogix

OCTOBER 30, 2024

Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Adora POS

APRIL 5, 2024

Discover the unparalleled support Adora offers to pizza franchises with our US-based, 24/7 customer service. Our blog highlights how Adora ensures minimal downtime with a 90% one-call resolution rate and an average wait time of just over one minute.

Demo 52

Demo Blog Customer Service Scheduling 52

Adora POS

JANUARY 29, 2024

Explore the benefits of upgrading to a new POS system with our blog, 'Freshen Up Your Operations: Is it Time for a New POS Provider?' Learn how Adora POS can revolutionize your pizzeria with advanced features like contactless ordering, detailed analytics, and enhanced customer service.

POS Systems 52

POS Systems Blog Customer Service 52

Adora POS

JULY 17, 2023

From managing orders and inventory to providing excellent customer service, restaurant owners and managers often find themselves juggling multiple tasks. In this blog post, we'll explore some common restaurant problems and introduce Adora POS as the ultimate solution to each of them.

Blog 52

Blog Customer Service 52

InnQuest

MAY 8, 2023

With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. In this blog post, we will discuss the importance of online reviews hotels – Competitive Advantage: To begin with, online reviews can provide a competitive advantage for your hotel.

Book 222

Book Blog Customer Service Property Management 222

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Les Roches

AUGUST 23, 2024

Jordi Salas / Moment via Getty Images Travel writer Produces content about global destinations for magazines, blogs and guides. Travel photographer Captures global destinations through a lens for magazines, blogs and guides. To stay updated, subscribe to industry publications and follow travel blogs and news.

Travel and Tourism 52

Travel and Tourism Event Coordination Blog Customer Service 52

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Improve Website Customer Experience. Emphasize Customer Reviews.

Customer Service 126

Customer Service Blog Information Communication 126

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 80

Customer Service Accounting Blog Information 80

Modern Restaurant Management

SEPTEMBER 10, 2021

Like an arcade in a family restaurant, a house band at a bar or the fish tank at a seafood joint, holograms provide dining guests with an additional wow-factor — something unseen, to be rumored, Instagrammed or blogged about. The advantages of hologram technology aren’t limited to novelty, either.

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Blog Customer Service Presentation Training 194

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Service that Sells

DECEMBER 3, 2023

That person may know someone who’s looking for work, someone with equal customer-service skills, someone who turns out to be the best hiring decision you’ve ever made. Get More Restaurant Staffing Tips The restaurant staffing section of our blog is dedicated to helping you meet your staffing goals. Check it out!

Customer Service 52

Customer Service Blog Pricing 52

Hotelogix

JANUARY 30, 2024

In this blog, we will look at a few important reports that you must always have access to. Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

InnQuest

JANUARY 26, 2023

In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector. Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone.

Reservations 136

Reservations Housekeeping Property Management Book 136

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. In this blog, we will discover the true potential of ChatGPT for hotels and explore how this innovative technology can transform hospitality businesses.

Customer Service 52

Customer Service Blog Training Reservations 52

Revenue Hub

MAY 23, 2023

For hotels, this means personalization at scale, improved productivity and streamlined customer service. For operations: Improved productivity and optimized customer service As more consumers experience the benefits of conversational AI search, they will begin expecting similar experiences when it comes to hotels.

Communication 69

Communication Customer Service Blog Book 69

Revenue Hub

MARCH 5, 2024

On a related note, the owner of a well-run hotel told me that he organises surprise meals for his staff to show recognition for their hard work and dedication to customer service, which has been very positive for morale and staff retention. Remember that you should be looking to give thoughtful but not expensive value-adds.

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Pricing Blog Book Article 82

Revenue Hub

OCTOBER 5, 2023

In this blog post, we will outline five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score. #1 Providing outstanding customer service is key to garnering positive reviews. 38% increase in bookings.

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Guest Satisfaction Book Article Blog 103

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

Revenue Hub

JANUARY 16, 2023

In this blog, we’ll dive into this versatile technology. This blog was written by humans, not AI. Gen-AI can be used in a number of different areas, such as chatbots, creating art and writing songs, blogs etc. As this technology is adopted, the expectations around instant service will increase.

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Blog Information Training Customer Service 74

The Restaurant Times

OCTOBER 23, 2023

This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space. This user-friendly technology elevates the overall customer experience, putting everything you need right at your fingertips.

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Blog Customer Service Catering Book 97

Revenue Hub

JULY 17, 2023

In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction. Why Hoteliers Should Activate Online Poolside Dining Every hotelier wants to deliver a frictionless experience that satisfies the modern guests’ desires.

Guest Satisfaction 70

Guest Satisfaction Article Blog Customer Service 70

InnQuest

APRIL 5, 2023

In this blog post, we will cover the following – what is yield management, its relevance in the hotel industry, and the benefits of yield management in the hotel industry. Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing.

Pricing 220

Pricing Book Marketing Blog 220

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Read an in-depth blog on Social Media Marketing 3) Partner with local businesses: Partnering with local businesses such as tourist attractions , restaurants, and shopping centres can help attract more guests to your hotel.

Customer Service 89

Customer Service Maintenance Book Guest Satisfaction 89

Revenue Hub

JULY 3, 2023

In this blog post, we’ll explore micro-market segmentation, its role in the hotel industry, and its power to revolutionize customer service and marketing. This approach recognizes guests’ unique travel motivations and geographical origins, allowing hotels to provide a more personalized and satisfying experience.

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Marketing Article Events Blog 89

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

STAAH

FEBRUARY 13, 2023

Not just another buzzword, Artificial Intelligence is transforming customer experience and streamlining operations in the hospitality industry. In this blog, we cover off what you need to know about artificial intelligence (AI) and how it can be applied to your property.

Guest Retention 83

Guest Retention Information Book Housekeeping 83

Synergy Suite

OCTOBER 14, 2024

The company’s customer-centric approach has driven its success, earning recognition not only from its clients but also within the broader technology and restaurant industries. This year, SynergySuite was also honored with several industry awards, including a Best Customer Service Award at the BRIX Holdings brand conference.

Back Office Operations 52

Back Office Operations Customer Service Scheduling Back of House 52

Hotel Owner

DECEMBER 22, 2022

From website blog pages and social media content to inclusion within property pictures on OTA’s and booking sites. As voice command technology continues to ease the search process and artificial intelligence improves customer service delivery, hotels should ensure that they are clearly listed and findable on google.

Back of House 111

Back of House Book Blog Customer Service 111

Les Roches

DECEMBER 28, 2022

Communications managers are usually responsible for creating various marketing and advertising materials, such as web pages, blogs, press releases, newsletters, brochures, newspaper adverts, brochures, and promotional items. Customer service. Customer service can make or break a brand. Public relations.

Communication 52

Communication Blog Customer Service Marketing 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

JUNE 27, 2024

This blog looks into what’s required to work at the leading agencies, uncovering the pathways to success and the invaluable experiences that await aspiring travel professionals. This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Catering 52

Revenue Hub

JANUARY 9, 2023

This blog post answers many of the commercial team’s challenges when setting up the most productive forecasting process in a hotel group or an independent hotel. This can help improve operational efficiency and reduce labor costs while ensuring that the hotel can provide good customer service to guests.

Pricing 81

Pricing Information Article Blog 81

Restaurant Engine

DECEMBER 28, 2022

Reviews and customer testimonials are powerful marketing tools, and this customer feedback helps encourage others to dine with you. Customer service begins online with your restaurant website. #4: Keep your website updated with fresh content, including blog posts, videos, specials, and event information.

Information 105

Information Customer Service Blog Accounting 105

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

APRIL 13, 2023

It helps cement customer retention, increases brand visibility, and ultimately can lead to more sales. But exactly what is customer loyalty and how can you ensure that your customers stay loyal? This could include personalized services, to rewards program offerings, and discounts for returning customers.

Customer Service 52

Customer Service Definition Hospitality Management Blog 52