SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

InnQuest

MAY 8, 2023

With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. In this blog post, we will discuss the importance of online reviews hotels – Competitive Advantage: To begin with, online reviews can provide a competitive advantage for your hotel.

Book 222

Book Blog Customer Service Property Management 222

Hospitality Net

AUGUST 4, 2023

It has been a while since I have blogged on what I have experienced in travel. Given the overall time the industry has had (over 18 months) to regain their “sea legs” in delivering a great customer service experience.

Blog 97

Blog Customer Service Pricing 97

Modern Restaurant Management

SEPTEMBER 10, 2021

Like an arcade in a family restaurant, a house band at a bar or the fish tank at a seafood joint, holograms provide dining guests with an additional wow-factor — something unseen, to be rumored, Instagrammed or blogged about. The advantages of hologram technology aren’t limited to novelty, either.

Blog 194

Blog Customer Service Presentation Training 194

7 Shifts

NOVEMBER 24, 2024

Use relevant keywords from your SEO analysis in your menu descriptions, blog posts, and website content to attract more customers. These SEO insights can also help you build quality local backlinks through other restaurants, which can introduce your brand to more customers in your area.

Marketing 148

Marketing Information Pricing Training 148

Synergy Suite

DECEMBER 10, 2024

Recognition Highlights SynergySuite’s Commitment to Excellence in Customer Support [Lehi, UT, USA] December 10, 2024 SynergySuite, a leading global provider of back-of-house restaurant management technology, is proud to announce its recent win of Best Customer Service Award at the BRIX Holdings 2024 conference.

Customer Service 52

Customer Service Back of House Scheduling Presentation 52

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Improve Website Customer Experience. Emphasize Customer Reviews.

Customer Service 126

Customer Service Information Blog Communication 126

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

InnQuest

APRIL 5, 2023

In this blog post, we will cover the following – what is yield management, its relevance in the hotel industry, and the benefits of yield management in the hotel industry. Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing.

Pricing 220

Pricing Book Marketing Blog 220

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 98

Customer Service Accounting Blog Information 98

SiteMinder

NOVEMBER 24, 2024

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.

Training 93

Training Communication Workshop Customer Service 93

Hotelogix

DECEMBER 13, 2024

In this blog, we will examine a few challenges and opportunities hotels in this segment face while competing with international brands. Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The

Whitepaper 130

Whitepaper Blog Catering Download 130

SiteMinder

MARCH 16, 2025

Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

FEBRUARY 17, 2025

Turnovers greatly affect customer satisfaction , wire workflows, and erode budgets. This blog helps identify why staff members leave, how to retain them, and how technology, such as that provided by Hotelogix, can aid in creating a loyal workforce. This can disrupt lives in addition to physical and mental exhaustion.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Modern Restaurant Management

FEBRUARY 28, 2020

” The article continues, “…‘(the devices) can notice the frustration in your voice and offer a solution – like calling the support team for you,’ reads a recent analysis from VoiceSummit.

Marketing 168

Marketing Article Information Communication 168

InnQuest

JANUARY 26, 2023

In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector. Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone.

Reservations 136

Reservations Housekeeping Property Management Book 136

SiteMinder

MARCH 25, 2025

In this blog, well break down what you need to know about keyless entry, the benefits it brings, and the best ways to implement it at your hotel. The process should be quick, clear, and supported by customer service if needed. Its about removing friction from the guest journey.

Download 52

Download Property Management Blog Communication 52

Hotelogix

JANUARY 30, 2024

In this blog, we will look at a few important reports that you must always have access to. Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Restaurant Engine

FEBRUARY 12, 2025

First, you have the best food and terrific customer service. Next, your restaurant customers are happy when they dine with you. The trick is to convince your current customers to do the marketing for you. User-generated content can include photos, videos, reviews, blog posts, or social media mentions.

Marketing 52

Marketing Blog Presentation Customer Service 52

Revenue Hub

MAY 23, 2023

For hotels, this means personalization at scale, improved productivity and streamlined customer service. For operations: Improved productivity and optimized customer service As more consumers experience the benefits of conversational AI search, they will begin expecting similar experiences when it comes to hotels.

Customer Service 94

Customer Service Communication Blog Information 94

Lithos POS

OCTOBER 27, 2024

Multi-Location and Omni-Channel Management As your business grows, so do the challenges of managing inventory, sales, and customer service across multiple stores and sales channels. This includes managing inventory across locations, synchronizing sales data, and providing a consistent customer experience online and offline.

POS Systems 52

POS Systems Blog Customer Service Catering 52

Hotelogix

FEBRUARY 17, 2025

In this blog, we’ll learn why hospitality associations are an important element of a prospering business. Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

Revenue Hub

JANUARY 16, 2023

In this blog, we’ll dive into this versatile technology. This blog was written by humans, not AI. Gen-AI can be used in a number of different areas, such as chatbots, creating art and writing songs, blogs etc. As this technology is adopted, the expectations around instant service will increase.

Blog 96

Blog Information Training Customer Service 96

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 226

Marketing Information POS Systems Demo 226

Revenue Hub

OCTOBER 5, 2023

In this blog post, we will outline five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score. #1 Providing outstanding customer service is key to garnering positive reviews. 38% increase in bookings.

Guest Satisfaction 109

Guest Satisfaction Book Article Blog 109

Revenue Hub

MARCH 5, 2024

On a related note, the owner of a well-run hotel told me that he organises surprise meals for his staff to show recognition for their hard work and dedication to customer service, which has been very positive for morale and staff retention. Remember that you should be looking to give thoughtful but not expensive value-adds.

Pricing 106

Pricing Blog Book Article 106

Restaurant Engine

OCTOBER 13, 2021

What’s more when you change out content such as calls to action and imagery, you’ll entice repeat customers. When was the last time you wrote a blog? If you think the customer experience on your website is subpar, it’s time for an upgrade. Your website brings customers into your restaurant.

Customer Service 119

Customer Service Reservations Blog Article 119

Revenue Hub

JULY 17, 2023

In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction. Why Hoteliers Should Activate Online Poolside Dining Every hotelier wants to deliver a frictionless experience that satisfies the modern guests’ desires.

Guest Satisfaction 94

Guest Satisfaction Article Blog Customer Service 94

Adora POS

JULY 17, 2023

From managing orders and inventory to providing excellent customer service, restaurant owners and managers often find themselves juggling multiple tasks. In this blog post, we'll explore some common restaurant problems and introduce Adora POS as the ultimate solution to each of them.

Blog 52

Blog Customer Service 52

LimeTray

FEBRUARY 11, 2025

Running a small restaurant can be challengingmanaging inventory, processing payments, and providing top-notch customer service all at once. But what if you could automate these processes while also improving customer satisfaction and loyalty? This minimizes errors and builds consistency across platforms.

POS Systems 52

POS Systems Reservations Communication Customer Service 52

SiteMinder

MARCH 25, 2025

In this blog, well cover everything you need to know about the role of a hotel reservations manager, including the most crucial duties and skills required. Customer service Reservation managers often serve as the first point of contact for your guests, setting the tone for the entire stay experience.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Hotel Owner

DECEMBER 22, 2022

From website blog pages and social media content to inclusion within property pictures on OTA’s and booking sites. As voice command technology continues to ease the search process and artificial intelligence improves customer service delivery, hotels should ensure that they are clearly listed and findable on google.

Back of House 111

Back of House Book Blog Customer Service 111

STAAH

FEBRUARY 13, 2023

Not just another buzzword, Artificial Intelligence is transforming customer experience and streamlining operations in the hospitality industry. In this blog, we cover off what you need to know about artificial intelligence (AI) and how it can be applied to your property.

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Hotelogix

FEBRUARY 28, 2025

According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. SEO-Optimized Blog Content “Write a 1,000-word blog post on ‘Top 10 Luxury Hotels in [city] for an Unforgettable Stay,’ optimized for search engine ranking.”

Book 130

Book Guest Satisfaction Guest Retention Training 130

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Read an in-depth blog on Social Media Marketing 3) Partner with local businesses: Partnering with local businesses such as tourist attractions , restaurants, and shopping centres can help attract more guests to your hotel.

Customer Service 98

Customer Service Maintenance Book Training 98

Lithos POS

JANUARY 15, 2025

This reduces time spent on manual tasks and allows employees to focus on providing better customer service. The post The Trends Shaping Qatars Restaurant and Retail Industries: How Technology is Leading the Way appeared first on LithosPOS Blog.

Travel and Tourism 52

Travel and Tourism Marketing Blog Customer Service 52