Hotelogix

FEBRUARY 17, 2025

This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours. This minimizes the need for more hires.

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Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

FEBRUARY 13, 2025

It acts as your all-day, every-day salesperson, concierge, and booking agent. Write interesting blog posts and local guides: Create engaging content that aligns with seasonal trends and local events , offering valuable information that draws in readers and improves search rankings. It's more than just a simple online brochure.

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SiteMinder

MARCH 24, 2025

This blog will break down what Visito does, how it works, and why its becoming the go-to AI solution for modern hospitality brands. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention. Table of contents What does Visito do?

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Guest Satisfaction Communication Book Blog 52

NV Hotels

SEPTEMBER 20, 2023

Today’s blog is provided by our premier member, BluIP. BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics.

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Concierge Communication Reservations Blog 98

Revenue Hub

SEPTEMBER 21, 2023

In this blog post, we’ll explore creative and effective strategies that go beyond discounts to drive revenue growth while maintaining healthy profit levels. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

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Pricing Concierge Article Blog 109

InnQuest

OCTOBER 31, 2022

In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Irrespective of whether your hotel chooses to implement these technologies or not, you can be sure that many (if not most) of your competitors are already planning to implement them. Don’t believe us?

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STAAH

MARCH 24, 2025

Alexa has also been offered as a virtual concierge for short-term rentals, been used to provide flight updates at Heathrow Airport and, more than half a decade ago, Alexa could be used to schedule Uber or Lyft rides. Kayak also launched a voice product with Alexa in 2016 with search functionality.

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Hotelogix

FEBRUARY 28, 2025

Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go. SEO-Optimized Blog Content “Write a 1,000-word blog post on ‘Top 10 Luxury Hotels in [city] for an Unforgettable Stay,’ optimized for search engine ranking.”

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Book Guest Satisfaction Guest Retention Training 130

SiteMinder

SEPTEMBER 12, 2024

This blog will give you a full overview of smart hotels, including some examples that you can take inspiration from. Eccleston Square Hotel The Eccleston Square hotel in London is a luxury 5-star property combining history with cutting edge design, and includes features such as smart glass in the bathrooms and concierge tablets.

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Communication Concierge Blog Guest Satisfaction 98

SiteMinder

JULY 10, 2024

This blog will provide a full guide to AI in the hospitality industry for your hotel. Key features include AI Concierge, AI Reservation Manager, and AI Receptionist, which handle tasks like check-ins, reservations, and guest inquiries in over 100 languages, ensuring 24/7 support and zero errors.

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Hotelogix

FEBRUARY 28, 2025

A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. No one wants to feel like they’re being marketed to by an algorithm. The best hotels use technology to enable human connections, not replace them.

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eZee Absolute

JANUARY 3, 2025

That means your marketing strategy needs to be as sharp as a concierges suit. Use video, blogs, and even user-generated content to create a narrative around your hotel. Ready to keep up? Heres how: Key Marketing Strategies for USA Hoteliers in 2025 A. Enter content marketing.

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SiteMinder

SEPTEMBER 12, 2024

In this blog, we’ll discuss how a hotel chatbot can transform your guest experience. HiJiffy : HiJiffy’s AI-powered chatbot acts as a booking assistant and virtual concierge, handling guest inquiries, reservations, and service requests around the clock. Table of contents Why are chatbots used in the hotel industry?

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Book Communication Pricing Property Management 97

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. Hotel porter.

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SiteMinder

AUGUST 1, 2024

This blog will give you a comprehensive guide to creating a business plan for your hotel. USP : modern design with locally sourced art, cosy and comfortable rooms, a focus on local experiences (restaurant recommendations, hidden gems), and personalised concierge services. Table of contents Why do you need a good hotel business plan?

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. That being said, this blog explores the impact of AI on the hospitality industry, leading to unforgettable stays where technology and hospitality intersect. Are you curious about the latest trends and impact of AI in the hospitality industry?

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Maintenance Pricing Guest Satisfaction Marketing 135

Xotels

APRIL 19, 2021

Think of the feeling you got after receiving that personal advice from the concierge about that little romantic restaurant that served you some of the best food you ever had. Focus on scaling this through the help of your staff, letting them become that one person guests can go to for anything, just like a concierge.

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Blog Concierge Article Marketing 52

eZee Absolute

SEPTEMBER 5, 2024

In this blog, we’ll uncover the must-have features of a booking engine that can help you ditch those pesky commissions and start capturing more direct bookings. Additionally, with today’s advanced chatbots, you can offer 24/7 personalized assistance, providing recommendations and handling common inquiries- just like a virtual concierge.

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Book Concierge Reservations Guest Satisfaction 52

eZee Absolute

DECEMBER 7, 2023

Here are a few blogs to tell you more— Impressive Use Cases of AI and Data Science in Hotels Unlocking The Power of ChatGPT for Hotels: A Comprehensive Guide Virtual Reality & Metaverse Immersive technologies like virtual reality (VR) and augmented reality (AR) are becoming game-changers in guest engagement.

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Travel and Tourism Blog Guest Satisfaction Pricing 59

STAAH

JULY 8, 2024

Regularly update your blog with engaging and relevant content, such as travel guides, hotel features, and local events. Mobile check-ins, digital room keys, and online concierge services not only streamline operations but also address health concerns, which can be particularly reassuring during uncertain times.

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Book Marketing Pricing Concierge 52

Xotels

FEBRUARY 3, 2021

At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do). Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc.

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Guest Services Marketing Information Blog 49

Hotelogix

OCTOBER 18, 2023

  In this blog, we will delve into the intricacies of hotel POS systems, exploring their benefits, features, types, selection criteria, implementation strategies, and much more. They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments. Let's get started.

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POS Systems Training Guest Satisfaction Front of House 130

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. Hotel eBooks Hotel tips and advice are aplenty in eBooks.

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Blog Travel and Tourism Events Download 59

eZee Absolute

AUGUST 16, 2022

For example, there are times when the housekeeping department might need some help from the concierge department. And in that case, the concierge department should be able to step in and offer support. I hope the blog is of good help to those who have been thinking about enhancing their hotel employee experience.

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eZee Absolute

AUGUST 29, 2023

In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. Let’s jump right in.

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Housekeeping Training Guest Services Communication 91

SiteMinder

APRIL 11, 2024

Special Features: Emphasise the rooftop lounge, central location, bespoke concierge services, and curated local experiences available to guests. Photos: Showcase the hotel’s unique design elements, luxurious rooms, and the bustling rooftop lounge with cityscape views. Include images of the personalised guest services and amenities.

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Book Pricing Marketing Information 98

eZee Absolute

JANUARY 24, 2023

Concierge services to help guests plan their stay and make recommendations. I hope the points mentioned in the blog are of great help, and that you do consider giving them a try to enhance your hotel’s guest experience and ultimately drive revenue. Shuttle service to and from the airport or nearby attractions.

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Guest Satisfaction Concierge Book Pricing 52

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. The difference between extended stay hotels and serviced apartments, however, is that hotels usually offer services like reception, concierge and access to in-house facilities like gyms and swimming pools. Valet parking.

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Travel and Tourism Budgeting Catering Concierge 72

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. Where are all the different hotel departments located and what exactly do they all do?

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SiteMinder

JULY 24, 2023

71% of business travellers appreciate digital boarding passes, and half want concierge services via their smartphone. Offer Digital Amenities Digital amenities are becoming increasingly important for travellers. Consider offering digital amenities to cater to these needs.

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Budgeting Catering Book Guest Satisfaction 97

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Marriott has Mario welcoming guests, Hilton has Connie the concierge, and InterContinental has Dash transporting items between guests and staff. That’s a question we’re going to try and answer.

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Travel and Tourism Concierge Book Valet Services 52

Les Roches

AUGUST 10, 2023

What are the different job roles in the hospitality industry? Hospitality is wonderfully varied.

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Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

NOVEMBER 16, 2022

In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Even if you have a dedicated concierge, a guest would want to check-in at the earliest. As I mentioned in my previous blogs, millennials choose hotels having modern solutions, facilities, and technology.

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Front Desk Operations Guest Satisfaction Blog Book 52

Les Roches

MARCH 16, 2023

These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Starting a luxury travel blog or a website advertising your skills as a luxury hotel advisor is also highly beneficial.

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Travel and Tourism Training Catering Hospitality Management 52

SiteMinder

OCTOBER 10, 2022

Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions. Hotel receptionist interview questions and answers.

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Housekeeping Customer Service Communication Concierge 52

eZee Absolute

OCTOBER 28, 2022

I just kept my phone aside to write this blog.). For example, if your guests want to book a cab for airport transfer, they don’t have to call your concierge to check for availability. If you’re like me, you probably can’t remember when was the last time you went without using WhatsApp, do you? This isn’t popularity anymore!

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Communication Book Reservations Accounting 52

SiteMinder

NOVEMBER 6, 2024

Hotel lobbies tend to be comfortable and stylish, with seating areas, concierge services, and sometimes amenities like bars, cafes or lounges, which turn the area into a social hub too. It’s where guests are welcomed and checked in, and it also serves as a transitional space for guests who are exploring the local area.

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