Remove Blog Remove Communication Remove Property Development
article thumbnail

Taking control of guest data at your hotel

SiteMinder

The email address will allow you to have direct access to your guests, delivering more personalised email communication from booking to check-out that will increase your engagement and conversions. Guests asking for pet-friendly options – You can factor this into your marketing or property development plans.

Book 52
article thumbnail

Hotel data: Insights for reading reports and results

SiteMinder

Imagine the efficiency of having your channel manager, booking engine, and PMS communicating in real-time, offering you a consolidated view of all guest reservation data. Reviews – You can use other pieces of data – such as staff reporting on their interactions with guests and reviews that you see on TripAdvisor, booking channels, or Google.

Book 52