Modern Restaurant Management

JANUARY 22, 2024

Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great. Friendly, quick service, and attentive team members make a big difference in the whole dining experience.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Revenue Hub

MAY 23, 2023

For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel. For hotels, this means personalization at scale, improved productivity and streamlined customer service. That has massive implications for how hotels prioritize their customer service investments.

Customer Service 69

Customer Service Communication Blog Book 69

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

InnQuest

JANUARY 26, 2023

In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector. Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue.

Reservations 136

Reservations Housekeeping Property Management Book 136

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Create a Customer Experience Strategy. Understand and know your customers.

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Customer Service Blog Information Communication 126

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 52

Book Communication Pricing Property Management 52

eZee Absolute

MAY 29, 2023

Let me explain further in this blog. Here are some ways in which EQ can help to enhance your hotel service: 1. Providing excellent customer service Have you ever thought about transforming a mere stay into a memorable experience for the guests? Must read : 9 Strategies To Master Guest Communication At Your Hotel 4.

Communication 52

Communication Customer Service Training Document 52

InnQuest

OCTOBER 25, 2023

This blog talks about the critical role of chatbots in hotel industry, highlighting the benefits of their implementation and outlining the essential features to consider when selecting a chatbot provider. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

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Guest Satisfaction Reservations Book Information 130

SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. What is the concept of smart rooms?

Communication 52

Communication Concierge Blog Guest Satisfaction 52

Les Roches

JUNE 27, 2024

This blog looks into what’s required to work at the leading agencies, uncovering the pathways to success and the invaluable experiences that await aspiring travel professionals. This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Catering 52

STAAH

FEBRUARY 13, 2023

Not just another buzzword, Artificial Intelligence is transforming customer experience and streamlining operations in the hospitality industry. In this blog, we cover off what you need to know about artificial intelligence (AI) and how it can be applied to your property.

Guest Retention 83

Guest Retention Information Book Housekeeping 83

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. In this blog, we will discover the true potential of ChatGPT for hotels and explore how this innovative technology can transform hospitality businesses.

Customer Service 52

Customer Service Blog Training Reservations 52

Lithos POS

OCTOBER 16, 2024

This effective communication prevents errors such as forgotten ingredients or incorrect preparation of dishes, resulting in better accuracy and faster service. This integrated payment system helps servers focus on providing great customer service without the worry of manual calculations or billing errors.

Server 52

Server POS Systems Communication Blog 52

Revenue Hub

JANUARY 16, 2023

In this blog, we’ll dive into this versatile technology. This blog was written by humans, not AI. Gen-AI can be used in a number of different areas, such as chatbots, creating art and writing songs, blogs etc. As this technology is adopted, the expectations around instant service will increase.

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Blog Information Training Customer Service 74

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. ” As multitasking increases, so will this form of response and communication. Voice Response Taps into Emotions.

Marketing 168

Marketing Article Information Communication 168

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Synergy Suite

JANUARY 14, 2023

Having consistent training gives you the opportunity to have open communication, and correct challenges and make your employees feel seen and heard. . It is important for staff to understand the importance of providing excellent customer service and the impact that it has on the restaurant’s overall success.

Training 52

Training Customer Service Communication Document 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Lithos POS

JUNE 5, 2022

So, stop wasting your time on building customer retention techniques. here are all-time customer retention strategies that work. Customer retention technique. sending educational emails after purchase helps to maintain customer-business relationships. let customers feel that they have special consideration.

Customer Service 52

Customer Service Communication Marketing Blog 52

STAAH

JULY 11, 2023

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. With a best-of-breed approach, you can select the most powerful and specialised tools for each specific function, such as revenue management, channel management, or guest communication.

Property Management 87

Property Management Front Desk Operations Pricing Reservations 87

InnQuest

AUGUST 15, 2023

That said, this blog will delve into the world of hotel channel managers, looking into their functions, benefits and the critical role they play in transforming how hotels manage their online presence and enhance guest experiences. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers.

Reservations 130

Reservations Book Property Management Pricing 130

Travel Booster

JULY 2, 2023

In this blog post, we’ll explore five reasons that implementing an ERP solution for your travel management system will improve your bottom line. Improved Customer Service: When customers are happy, your CFO will be, too In the ultra-connected modern world, customer service failures will cost you.

Customer Service 52

Customer Service Accounting Book Blog 52

SiteMinder

JANUARY 10, 2024

So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? In this blog post, we discuss how to apply hotel training programs in a way that benefits your entire organisation. Happy staff means lower turnover. Every member in the hotel has got more to learn.

Training 59

Training Customer Service Communication Housekeeping 59

Synergy Suite

NOVEMBER 1, 2024

The relationship between the BOH and FOH is akin to a carefully choreographed dance, requiring precise timing and communication to create a delightful dining experience for patrons. Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount.

Front of House 52

Front of House Back of House Scheduling Server 52

STAAH

NOVEMBER 22, 2022

It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? It covers everyone who is directly or indirectly involved in marketing, selling, or offering customer service for your property. Read an in-depth blog here.

Marketing 76

Marketing Pricing Book Blog 76

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. If they reply with just ‘yes’ or ‘no’ and don’t elaborate, it’s probably a sign that they lack interpersonal skills or the EQ for customer-facing roles. Hotel waiter interview questions and answers.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Modern Restaurant Management

SEPTEMBER 16, 2020

They should talk about these precautions in their blog posts, at the top of the homepage of their website, on their Google My Business listings, and on their Google and social media ads. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm.

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Marketing Communication Information Reservations 234

SiteMinder

NOVEMBER 22, 2023

Reading travel blogs. Interact with your online community and encourage sharing – perhaps with giveaways or competitions. Publish blogs about your destination and your property. Increasing discoverability and providing key information with a blog on your website. Capitalise on this by communicating with them regularly.

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Book Blog Information Communication 100

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

Les Roches

APRIL 13, 2023

It helps cement customer retention, increases brand visibility, and ultimately can lead to more sales. But exactly what is customer loyalty and how can you ensure that your customers stay loyal? This could include personalized services, to rewards program offerings, and discounts for returning customers.

Customer Service 52

Customer Service Definition Hospitality Management Blog 52

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. As the main guest service department in a hotel, front office functions include: Answering phones.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

Training 52

Training Communication Customer Service Blog 52

Synergy Suite

SEPTEMBER 17, 2024

Unfortunately, many businesses fall victim to common pitfalls, such as neglecting communication or basing decisions solely on price. These mistakes can damage relationships, lead to inconsistent supply chains, and ultimately affect customer satisfaction. It can also come with reduced customer service quality.

Vendor Management 52

Vendor Management Scheduling Procurement Pricing 52