7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. As the stakes increase, so does the need for well-defined leadership and chains of command.

Server 188

Server Communication Back of House Budgeting 188

Hotel Business

APRIL 16, 2024

Premier hotel brand operators like Choice Hotels recognize that a flexible service model is a critical success factor,” said Kelly Esten, SVP/GM, enterprise, Toast. Cambria and Radisson hotels will also use Toast Payments. The post Choice chooses Toast for two upscale brands appeared first on hotelbusiness.com.

Back of House 115

Back of House Guest Satisfaction Beverage Operations Server 115

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. Reduce total cost of ownership – Choosing a cloud-based software-as-a-service (SaaS) business model saves money.

Server 203

Server POS Systems Information Back of House 203

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. This is the front of the house, where the customer-facing actions happen. Its also where your restaurant technology lives behind the scenes.

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. 15 'Soft' Food Service Skills For Your Resume [List].

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.

Back of House 223

Back of House Front of House Server Budgeting 223

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. The practice of tipping is straightforward—money in exchange for work or a service. Tips were left in European taverns to ensure quick and good service. Service and hospitality were often among the first jobs freed enslaved people took.

Presentation 194

Presentation Server Front of House Back of House 194

Modern Restaurant Management

SEPTEMBER 15, 2023

Sixty-five percent of consumers report that they have switched to another brand because of a poor service experience. Let’s say your POS is offline; this has significantly increased the likelihood of order errors and miscommunication between front-of-house and back-of-house staff.

POS Systems 208

POS Systems Front of House Back of House Server 208

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

Training 176

Training Scheduling Information Communication 176

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Training 196

Training POS Systems Back of House Strategic Planning 196

EATER

JULY 24, 2020

A Mexico City waiter armed for service | Claudio Cruz/AFP via Getty Images. Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19.

Server 130

Server Back of House Front of House Information 130

7 Shifts

NOVEMBER 16, 2021

For example, when guests leave a $20 tip at a restaurant, they might assume the entire amount goes to their server. However, servers are not the only ones who contribute to a guest's dining experience. A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. Bartenders.

Server 78

Server Communication Back of House Scheduling 78

7 Shifts

APRIL 3, 2023

Tip pooling, service charges, and transparency are all ways these four restaurant operators are leading the charge into a new era for restaurants. A flat wage and tip structure at bartaco bartaco, a full-service restaurant with 26 locations and counting, has taken an innovative approach to employee wages—they're all the same.

Back of House 148

Back of House Front of House Server Budgeting 148

Modern Restaurant Management

OCTOBER 25, 2023

To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Whether you work in the front of house or in the kitchen, the stressors of every shift can wear you down. isolation in back of house). Working in a restaurant is a marathon, not a sprint.

Front of House 188

Front of House Training Workshop Back of House 188

Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic.

Front of House 158

Front of House Back of House Server Customer Service 158

7 Shifts

DECEMBER 16, 2021

In adapting to sweeping changes in service and pandemic restrictions, roles are changing dramatically. Notable increases in shifts schedules for Back of House Manager (125%) , Dish/Prep (117%), Cook (111%) and notably, Driver (85%) are indicative of the shift towards off-premise dining brought upon by the pandemic.

Back of House 78

Back of House Scheduling Training Server 78

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.

Scheduling 158

Scheduling Reservations Communication Training 158

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. And when customers don’t tip, servers can end up paying out of pocket to pad a manager’s paychecks. Shutterstock.

Server 125

Server Communication Back of House Download 125

EATER

JUNE 16, 2022

But, as they reopen Parachute after a renovation and two years of takeout service, Kim and Clark are taking their signature dish off the menu, not just because of the slim margin — they want to do right by their employees too. The owners feel the time is right to perform a major reset on staffing practices. Pre-pandemic menu price: $15.

Server 110

Server Pricing Back of House Training 110

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.

Front of House 208

Front of House Back of House Sanitation Information 208

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. Customer Service. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. Capacity management provides critical real-time data to your front-and-back-of-house to balance incoming orders whether they are made on-premise or come in through off-premise ordering channels.

Back of House 189

Back of House Front of House Information Reservations 189

Modern Restaurant Management

NOVEMBER 3, 2020

Anyone can come into a restaurant, enjoy a great meal and service that’s personalized to them, and enjoy a convivial experience alone, with friends and/or surrounded by strangers also seeking human contact. There are affordable, expert services that can certify that your digital menu is accessible, such as accessiBE.

Front of House 218

Front of House Back of House Download Sanitation 218

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. Poor restaurant communication equals poor service. At times, it's a civil war between your front-of-house and back-of-house teams.

Communication 172

Communication Server Front of House Back of House 172

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Not only is it more hygienic, but it also significantly increases service quality and speed.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

OpenTable

MARCH 1, 2023

Office setting, front of house, or back of house? Office setting Though servers and cooks are the first roles that spring to mind when thinking about restaurant jobs, there are many other positions in the business. Most restaurant server uniforms are simple combinations of pants and button-down shirts in neutral colors.

Front of House 52

Front of House Server Back of House Bookkeeping 52

EATER

MAY 3, 2021

For servers and bartenders, fewer patrons means less tips — which means that they’re putting their health at risk while making less money than they would on unemployment. The dangers are even more acute for back-of-house staff, like line cooks and dishwashers. “We

Back of House 145

Back of House Server Definition Pricing 145

Les Roches

DECEMBER 28, 2023

Introduction to careers in the restaurant industry Food and beverage services are a specific part of the hospitality industry, tasked with ensuring guests have access to great dining. Server Servers have direct communication with customers. Tactful, attentive service can transform ordinary meals into exceptional experiences.

Front of House 52

Front of House Server Back of House Training 52

The Restaurant Times

MARCH 10, 2023

The behavior of your staff makes the biggest difference in the quality of your restaurant’s service. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

Back of House 180

Back of House Pricing Marketing Scheduling 180