Modern Restaurant Management

NOVEMBER 16, 2021

Cloud-based restaurant management software solutions enable food service operators to access everything from personnel to payments to back-of-house operations and incorporate loyalty programs from any channel the customer uses in real-time.

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Server POS Systems Information Back of House 203

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

JANUARY 8, 2021

That means your back-of-house employees will need every advantage they can find. A fully integrated, cloud-based POS and kitchen display system allows front-of-house staff to submit orders and multiple back-of-house staff members to access those orders without any physical contact. 86 Paper Chits.

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Back of House Server Front of House Communication 158

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. Robin Zheng. During a busy rush, coordinating these varied tasks can become overwhelming.

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Server Front of House Back of House Marketing 180

Modern Restaurant Management

OCTOBER 14, 2022

Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Create a system that allows servers to easily and efficiently let the cooks know that there is a guest with an allergy, and have the kitchen prepare these dishes using separate cookware. Back of House.

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Server Communication Training Front of House 189

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.

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Front of House Back of House Sanitation Information 208

Modern Restaurant Management

FEBRUARY 8, 2022

The rule looks at workers through the lens of three main types of work: tip-producing work (serving guests), work that directly supports tip-producing work (preparing to serve guests), and work that is not tip-producing (back-of house tasks and maintenance). Servers wear many hats, and to stay in compliance, need many job codes.

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Back of House Maintenance Training Server 197

EATER

JULY 24, 2020

Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19. A restaurant employee may be more or less likely to catch the novel coronavirus from a customer depending on their position.

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Server Back of House Front of House Information 133

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

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Back of House Server Front of House Download 148

Modern Restaurant Management

SEPTEMBER 15, 2023

Let’s say your POS is offline; this has significantly increased the likelihood of order errors and miscommunication between front-of-house and back-of-house staff. Alternatively, if a menu item is no longer available, it may not be reflected in the POS systems for servers to be aware of.

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POS Systems Front of House Back of House Server 208

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. Its founder, George Pullman, hired newly liberated Southern black men as porters and servers. Department of Labor updated tip pooling laws to include back-of-house staff in tip pooling. White servers routinely make more than their nonwhite counterparts.

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Presentation Server Front of House Back of House 194

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction.

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Communication Server Front of House Back of House 172

Modern Restaurant Management

NOVEMBER 3, 2020

Servers can limit their menu-wrangling with guests, while optimizing contact time to engage, answer questions, upsell or recommend wine choices. There are some technologies that can provide a truly interactive, touchless menu experience that looks and acts like a real menu (unlike PDFs).

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Front of House Sanitation Back of House Download 218

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

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Training POS Systems Back of House Strategic Planning 196

7 Shifts

AUGUST 5, 2021

To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Having a busser or food runner check-in with a table if the server is busy can give them experience with customer interaction. Schedule Based on Data. Balance Out Your Staff.

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Scheduling Server Front of House Accounting 148

Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. In the same way that the duties of a server differ from that of a cook, so should the criteria that the interviewer looks for in respective candidates.

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Front of House Back of House Server Customer Service 158

7 Shifts

OCTOBER 20, 2021

What if the back of house is perfectly staffed, but you have servers hanging out without customers? It's like having the best restaurateur in the world, in your ear all day long,” says Jessie Williams, Director of IT at Main Squeeze Juice Co. 7shifts Operations Overview Report. Break down labor budgets by department.

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Scheduling Budgeting Back of House Server 167

Modern Restaurant Management

AUGUST 6, 2020

To build this community is not easy and chefs, servers, hosts and managers should all work together to build social media presence by asking customers to follow the restaurant when possible. Many recent surveys show that restaurants with professional food photos featured on delivery apps perform significantly better. Adopt Technology.

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Front of House Back of House Server Scheduling 212

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. Food Safety and Restaurant Cleanliness.

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Reservations Kitchen Operations Front of House Back of House 196

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. For servers, baristas, and other food industry employees, it can already feel like we’re competing with customers’ phones for their basic respect.

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Server Communication Back of House Download 131

Modern Restaurant Management

JANUARY 11, 2024

For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Set goals for your staff.

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Budgeting Server Front of House Back of House 166

Modern Restaurant Management

SEPTEMBER 23, 2024

Trying to use a one-size-fits-all approach – Generic training programs can often overlook the specific risks or challenges faced by front and back-of-house employees in a restaurant. A more effective approach involves customizing training programs to meet needs. Why Are Incentive Programs Helpful for Safety Training?

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Training Scheduling Information Communication 180

Modern Restaurant Management

DECEMBER 16, 2021

From automated liquor delivery systems that support operators with back-of-house, front-of-house, as well as self-service solutions that navigate staffing shortages while improving efficiency; to the widespread adoption of intelligent mobile ordering via QR codes and the use of cashless payment technologies.

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Back of House Pricing Marketing Scheduling 180

Hotel Business

APRIL 16, 2024

In addition to standard food service POS and hotel PMS integration, Cambria and Radisson hotels will implement Toast Go 2 handhelds for server and bartender use; Mobile Order & Pay at restaurant tables; Toast Online Ordering for in-room dining; Kiosks for lobby marketplaces; Kitchen Display Systems for back-of-house efficiency—including texting (..)

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Back of House Beverage Operations Guest Satisfaction Server 115

7 Shifts

MAY 31, 2021

Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Upon returning with drinks, servers ask if the party is ready to order.

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Server Scheduling Portion Control Customer Service 145

Hotel Business

DECEMBER 2, 2024

Similarly, you’ll need more kitchen towels for back-of-house cleaning and sanitation to keep up with food prep and dishwashing tasks. Consider your uniform needs If you’re hiring extra holiday help for special in-house events, catered events, or extended dining hours, ensure you have enough uniforms on hand.

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Front of House Catering Events Sanitation 59

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

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Scheduling Server Front of House Back of House 148

7 Shifts

JUNE 11, 2021

The traditional back-of-house and front-of-house roles are a relic of the past. Servers have become sanitation experts. Success can also mean asking for that promotion or applying for the server position when it opens up. Gone from dropping plates to packing to go boxes, carrying bags up the arm instead of dishes.

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Server Front of House Scheduling Sanitation 143

7 Shifts

AUGUST 25, 2021

According to 7shifts internal data, the top 3 jobs restaurants are hiring for include: Cooks & Line Cooks, Servers and Bartenders. 26% of restaurants are looking for cooks + line cooks, 17% looking for servers, and. 12% are for servers, and. 7% looking for bartenders. A view into restaurant job applications.

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Server Front of House Back of House Scheduling 78

EATER

JUNE 16, 2022

They’re getting rid of the subminimum wage, the (legal) economic framework that supports tipping and cements foundational problems within hospitality like wage disparity between front and back of house and systemic bias against servers by customers. We have only lost one server in the last year.” Profit: $0.63 (4.2

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Server Pricing Back of House Training 113

7 Shifts

DECEMBER 27, 2019

If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles.

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Server Training Front of House Back of House 144

7 Shifts

MARCH 20, 2020

Back of House With more delivery and takeout orders coming into your kitchen, you’ll likely need to beef up your back of house staffing to meet the demand. Consider staffing more chefs, kitchen preppers, and cutting back on dishwashers to balance out your labor costs during this period of takeout-only.

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Sanitation Back of House Front of House Server 146

7 Shifts

APRIL 3, 2023

We all know for the longest time that the back of house employees have been underpaid for decades in the restaurant business. Leaving the sub-minimum wage behind, Button worked with Just Economics to determine a living wage for Asheville, North Carolina, and based their base pay rate for front and back-of-house employees around it.

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Back of House Front of House Server Budgeting 148

7 Shifts

JANUARY 14, 2020

Front-of-house staff know your customers really well and back-of-house staff know your menu really well. If servers tell you that the majority of customers can’t finish their salads, you could use this feedback to make portion sizes smaller and increase your profit margins. Your staff are your restaurant’s eyes and ears.

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Server Front of House Communication Training 146

7 Shifts

SEPTEMBER 20, 2021

Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory. Modern POS systems also have handheld devices that eliminate the need for servers to go back and forth to a central location. The power of an integrated POS. Partender.

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POS Systems Scheduling Sanitation Back of House 148

Modern Restaurant Management

MAY 7, 2020

Bar servers will take orders and deliver drinks and food but will not linger across from guests. Employees wearing masks and gloves. Separate entrances and/or curbside pickup remains for takeout guests. Bar seating will be removed and reconfigured to allow six feet between bar stools.

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Sanitation Training Server POS Systems 204