The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

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Back of House Front of House Communication Training 52

Modern Restaurant Management

MARCH 2, 2020

Dark kitchens streamline the culinary process by creating more space for back-of-house equipment, eliminates distractions and creates a substantially higher food meal output, including 24-hour food preparation. It is vital to rely on the support of a supply chain partner that specializes in handling this new type of workload.

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Back of House Marketing 217

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 But not all hope is lost.

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Scheduling Front of House Back of House Communication 223

InnQuest

SEPTEMBER 12, 2023

Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

APRIL 13, 2022

To set your business apart when it comes to recruiting and retaining staff, look to payroll and benefits technology. By better utilizing technology that can take over the back-of-house tasks, staff can provide better service to customers and maintain your restaurant profitably.

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POS Systems Back of House Customer Service Marketing 215

Modern Restaurant Management

NOVEMBER 27, 2024

AI usage has also skyrocketed, primarily in the back-of-house. Operators who invest in back-of-house efficiencies like digital inventory tracking and labor forecasting are more likely to win the battle against higher food and labor costs.

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Back of House Catering Budgeting Pricing 88

Modern Restaurant Management

NOVEMBER 6, 2019

With slower labor-force growth, restaurants will continue to compete against other industries for talent, making recruitment and retention vital to success in the coming decade. Operators will automate more routine back-of-house tasks to enhance productivity and efficiency. "Deconstructing annually between 2018 and 2028.

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Back of House Download Definition Marketing 154

Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. The way I see it, there’s an art to interviewing hourly workers.

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Front of House Back of House Server Customer Service 158

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

MARCH 11, 2025

Leading brands like Cracker Barrel are already using on-demand interviews and AI-driven assessments to cut down on administrative tasks for recruiters. By automating the front end of the process, recruiters can focus instead on building meaningful connections with candidates. – Stewart McClintic, Co-Owner of HQ98.com,

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Communication Server Pricing Scheduling 88

Hospitality Magazine

MAY 10, 2023

My dad’s work is involved in the supply of dry goods to restaurants, and I used to sit in the back of a truck and go around to the restaurants with him. Through my dad, I was given insights into the back-of-house operations of restaurants. Even then, I could see all the hard work that went into them.

Back of House 130

Back of House Maintenance Kitchen Operations Training 130

Hospitality Magazine

MAY 10, 2023

My dad’s work is involved in the supply of dry goods to restaurants, and I used to sit in the back of a truck and go around to the restaurants with him. Through my dad, I was given insights into the back-of-house operations of restaurants. Even then, I could see all the hard work that went into them.

Back of House 130

Back of House Maintenance Kitchen Operations Training 130

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives. In August, the restaurant industry lost more than 40,000 jobs.

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Front of House Back of House Information Definition 189

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation. Probably not.

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Back of House Server Front of House Download 148

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

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Training POS Systems Server Customer Service 78

7 Shifts

DECEMBER 27, 2019

Recruitment ($1,172.80): Expenses in this category are linked to the payroll spent on the person who is responsible for conducting hiring activities, like writing a job description and sifting through applications, and the costs associated with posting and advertising a job. When there’s a shortage of servers at a restaurant, service suffers.

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Server Training Front of House Back of House 144

Hotel Business

DECEMBER 21, 2022

Achieving a frictionless experience for a guest in a hotel requires a full team, from front-of-house to back-of-house and managers. Retention is just as important as recruitment. The hospitality industry is still facing the fallout from the challenges of the pandemic.

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Housekeeping Back of House Information Front of House 52

Synergy Suite

OCTOBER 4, 2022

Diversified recruitment. Prime Cost Optimization: Back of House. To manage soaring costs across all sectors of restaurants, successful franchise brands and restaurateurs are adopting back-of-house technology to increase profit margins and streamline efficiency. Back-of-house adoption. & more!

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Back of House Training Pricing Scheduling 52

Hotel Business

OCTOBER 1, 2024

While some would expect the responses would be about hotel infrastructure (whether front- or back-of-house), on-property improvements or technology, Jordan took a different approach. Our corporate mission for 2023 and 2024 has been what we call RTR—recruit, train and retain—and none of those three can stand alone.”

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Back of House Marketing Business Development Training 105

EATER

APRIL 26, 2021

We do see people offering retention bonuses for more near term, signing bonuses in certain situations, or referral bonuses, like giving their existing employees bonuses if they bring on one of their friends or they help recruit for them and then that person stays on for X amount of time.

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Front of House Back of House Scheduling Server 98

The Restaurant Times

NOVEMBER 4, 2021

A well-designed kitchen layout not only helps your back-of-house crew to prepare high-quality meals but also increases the speed and efficiency of your whole team, resulting in a better guest experience. . With open configuration, all or part of the Back of House (BOH) is exposed to your visitors or customers.

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Sanitation Back of House Accounting Maintenance 98

Hotel Business

JANUARY 5, 2023

The updates: The creation of a new corporate food & beverage department and hiring of two corporate F&B managers and two task force F&B managers; these new roles will specifically address back-of-house and front-of-house needs across the company’s managed F&B restaurants and bars.

Front of House 59

Front of House Back of House Guest Services Training 59

7 Shifts

MAY 31, 2021

Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Employees should also be briefed on all storage matters.

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Server Scheduling Portion Control Customer Service 145

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” Katy: “For the front of house positions you should be sociable, empathetic, and able to multitask. For the back of house positions, you should be organized and detail-oriented. Everyone was always in a great mood.

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Server Scheduling Communication Front of House 130

SiteMinder

OCTOBER 11, 2022

Human resources oversee the recruitment process for hotel staff positions. Duties include coordinating front and back of house restaurant operations, responding to customer complaints, budgeting, negotiating with vendors, scheduling staff, and ensuring health & safety compliance. Human resources manager.

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Maintenance Concierge Front of House Budgeting 72

The Restaurant Times

MARCH 14, 2022

So, you have to be selective because this recruitment decision can either make or break your restaurant business – a suitable person can lead to growth, while a wrong person can bring disaster. Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

Training 52

Training Front of House Back of House Guest Satisfaction 52

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

L&D 168

L&D Multi-Unit Operations Marketing Training 168

7 Shifts

JANUARY 31, 2024

For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. Operations This is the catch-all of all restaurant manager responsibilities. Operations" is usually just a short way to say "keeping the restaurant running".

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Scheduling Front of House Training Customer Service 158

SiteMinder

OCTOBER 11, 2022

Cleaning back of house offices and spaces. In terms of hotel building functions, it’s useful to have housekeeping stations and supply closets on every floor as well as centralised back of house facilities for laundry and so on. A desk in the back of house office near these departments would therefore be advantageous.

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Front of House Maintenance Housekeeping Back of House 59

The Restaurant Times

AUGUST 5, 2022

Your establishment will require a manager, shift supervisors, and back-of-house personnel such as kitchen staff, waiters, sous chefs, and washers. Existing employees also play a crucial role in your hiring process because employee recruitment and retention is a circular process.

Training 52

Training Communication Back of House Scheduling 52

NCC USA

NOVEMBER 3, 2022

With so much on the line, restaurant owners should seize the moment by strategizing ahead of time to guarantee a happy holiday season for everyone from the dining room to the back of house. Like a lot of restaurant owners, you might have to recruit some extra talent to handle the year’s busiest season. Labor Shortages.

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Back of House Reservations Front of House Scheduling 52

7 Shifts

SEPTEMBER 19, 2019

A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. Because happier employees are also less likely to leave, you don't spend money recruiting and training new hires. Let's not forget that you also have to cope with a loss in productivity.

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Scheduling Communication Training Customer Service 113

Hotel Business

NOVEMBER 28, 2022

With hotels unable to recruit all the staff they need, the industry is seeing growing demand for digital experiences. However, the heavy weight of those employees leaving hospitality is now being acutely felt and hotels will struggle to cope with increased demands during thanksgiving.

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Back of House Customer Service 59

Modern Restaurant Management

JANUARY 10, 2022

Here are six things you can expect to see in back-of-house tech in 2022. After adopting better delivery and takeout technology in 2020, restaurants are now turning their tech budgets toward bringing in back of house. We expect to see more operators investing in back-of-house as they fully flesh out their tech stack.

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Back of House Sanitation Scheduling Front of House 208

The Restaurant Times

NOVEMBER 25, 2021

If you offer paid roles for important back-of-house positions, you’ll also attract the greatest person in the kitchen. . As the restaurant industry continues to rethink recruitment, hiring, and retention processes, driving retention is critical to the success of the business and the bottom line. .

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Training Communication Back of House Kitchen Operations 52

Hotel Business

NOVEMBER 9, 2022

Employee Referrals: As frontline businesses struggle to fill open roles, Beekeeper’s Employee Referrals solution helps companies fill positions faster, retain more employees and lower recruitment costs. In just four steps, the mobile-first platform can inform, collect, track and reward employees for their referrals.

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Training Information Communication Back of House 52