This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Next, posting a paper-based schedule in one communal spot (like a breakroom) forces employees to come into the workplace to see when they’re going to work. They might even have to come back when the schedule changes or when they need to request time off. Such a practice can cause a significant amount of risky contact.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?
As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. Scheduling and payroll: Balance staff and business scheduling needs, create optimal shift schedules, and pay wages and salaries.
Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.
Hospitality Sector Restaurants and cafes frequently face the challenge of miscommunication between front- and back-of-house staff, leading to delays, incorrect orders, and customer dissatisfaction. This makes regular maintenance an integral part of custom restaurant POS software development.
This includes guest rooms, public areas, and back-of-house spaces. Additionally, quality software will also allow the housekeepers to connect with maintenance and their manager, for example, if there is an issue that needs to be fixed in the room. A housekeeper can update the status of the rooms as they are cleaned.
As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. From handling complaints and supervising staff to schedulingmaintenance and managing budgets, this role oversees all aspects of hotel operations.
The Smart Concierge intelligently parses, coordinates and assigns requests—whether for room service, maintenance issues or special amenities—ensuring rapid resolution. This AI-powered platform will offer personalized schedules, real-time event updates and seamless integration with festival services.
Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests. From hiring all staff to schedulingmaintenance to creating new revenue management strategies , the hotel management team is extremely busy. Cleaning back of house offices and spaces. Making beds.
The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. What BOH Means in a Restaurant In the restaurant industry, “BOH” stands for “back of house,” the foundational area where the core culinary activities occur.
Flexible schedules. Other expenses – such as utilities, occupancy, supplies, general/administrative, and repairs/maintenance – combine to represent about 29% of sales. Prime Cost Optimization: Back of House. Back-of-house adoption. Or reach out to us to schedule a demo today ! Diversified recruitment.
Integration with housekeeping, maintenance, and other back-of-house systems ensures that information flows seamlessly across departments. For instance, when a guest books a room, the PMS automatically updates housekeeping schedules, ensuring the room is ready upon arrival.
It usually includes: The vision, which provides an opportunity to align with the hotel’s brand and goals, House-specific standards, such as products used, Guidelines for conduct, including engagement with guests and reporting faulty appliances, Procedures for public areas and back of house by frequency and.
Cloud Kitchens, also known as dark kitchens, ghost kitchens, virtual restaurants, and delivery-only restaurants, run entirely on the strength of their back-of-house operations. Create a staffing plan wherein you can adjust your employee’s schedule according to the sales trends or on a timely basis.
Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.
Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. Qwick is supporting restaurants pivoting their business model to meal prep and take-out by offering back of house help. ” The BOHA! during the coronavirus world health crisis. Free of charge.
Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Among them are flexible schedules, time off, and more work-life balance. “Take better care of your staff.” We’ve all heard it. Simple to set up, easy to use.
Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.
DoorDash Kitchens provides the infrastructure, maintenance, marketing, and last-mile logistics, offering an end-to-end solution that enables restaurateurs to focus on creating delicious meals. "Given After a frictionless install, the product is entirely hands-off, with no need to train the staff or worry about hardware maintenance.
A recent consumer study from Deloitte, “ The Restaurant of the Future Arrives Ahead of Schedule – Time to Get on Board ,” found that these trends are likely to remain long after the pandemic ends, as diners seek more convenient and connected restaurant experiences. The Restaurant of the Future is Here Now.
Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness.
Expenses – Money going out to pay for upkeep and maintenance of your property and services (e.g Cleaning and maintenance – Keeping a tight schedule, maintaining high quality of work, and getting jobs done efficiently is crucial not only for cost-effectiveness but also guest experience and the bottom line. suppliers).
You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Time management and organization You will also need to be adept at time management.
You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Time management and organization You will also need to be adept at time management.
In addition, and perhaps even more importantly, online ordering systems allow restaurants to better track data associated with take out and delivery orders, which helps them make better business decisions, forecast inventory needs, schedule employees appropriately, and more.
Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.
Bakeries may benefit from a POS system with inventory management functionality tailored to track ingredients, recipe management, and production schedules. These systems typically have user-friendly interfaces and require less technical expertise for setup and maintenance.
. “Being able to simplify operations for the back of house was the biggest reason I wanted to make the switch,” Neal said. ” Bulk oil delivery and improved oil maintenance also offered the potential to help 1788 Chicken rein in its oil costs.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content