Back of House Kitchen Operations Marketing 
Modern Restaurant Management
DECEMBER 21, 2021
When it comes to guest engagement strategies and marketing efforts, most brands are just starting to incrementally move from mass marketing to more personalized and tailored lifecycle marketing. Investment in digitization of these processes will improve restaurant operations and reduce complexity for crew members.
Modern Restaurant Management
JUNE 30, 2021
Loyalty programs are the bridge to building brand affinity, so prioritizing loyalty as a technology, marketing, and operations initiative will be critical for QSRs to maintain their share of customers’ wallets. With the collection of more customer data comes the opportunity to retool customer engagement marketing.
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Modern Restaurant Management
OCTOBER 7, 2021
A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Kitchen operations. Kitchen Operations. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting.
The Restaurant Times
OCTOBER 15, 2021
Irfan Kuci is the Director of Business Development at Focus Hospitality Consulting (FHC), a growing consulting firm based in Dubai with expertise in Back of House (BOH) design, MEP design, interior design, F&B concept creation, project management, franchising as well as hotel/restaurant operational assessments.
The Restaurant Times
JUNE 4, 2021
The Dubai-based brand is eyeing expansion in the Indian, UK, and Canada markets through franchise partnerships with local companies. In fact, they are already operating franchises successfully across the middle-east. For fast-growing restaurant brands, tracking operations across multiple outlets poses a complicated challenge.
Modern Restaurant Management
MAY 8, 2024
Furthermore, these results are not carte blanche for QSRs to fully automate all operations other than food prep. QSRs need to approach automation investments with a nuanced understanding of their position in the market as well as their existing perception among consumers.
Modern Restaurant Management
MARCH 11, 2025
Leveraging the right tech stack remains essential to operators' peace-of-mind and ability to pivot effectively. With a growing number of technology providers entering the market in recent years, restaurant operators have also become more discerning as they manage already tight budgets. The biggest shift?
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