Hospitality Magazine

SEPTEMBER 29, 2024

Melbourne brothers and hospitality veterans Guido and Giacomo Guerrieri own and run the restaurant, combining their wealth of front and back-of-house experience. On the menu is a range of authentic Roman dishes, crafted from their Nonna’s “cherished” family recipes.

Back of House 245

Back of House Magazine 245

MEWS

JULY 4, 2024

The housekeeping department The housekeeping department is at the heart of your hotel operations. They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. They manage the washing, drying, and distribution of linens, bed sheets, towels and tablecloths.

Housekeeping 130

Housekeeping Back of House Guest Services 130

Hotel Business

MARCH 18, 2025

Sonesta International Hotels Corporation has unveiled its new Sonesta Simply Suites prototype, which it said is “a streamlined, market-responsive design catering to modern extended-stay travelers.” The suites feature in-suite kitchens, ergonomic workspaces and ample storage.

Back of House 64

Back of House Catering Marketing 64

Hospitality Net

APRIL 1, 2025

Hotel operators know how to manage tight margins. But theres one area most hotels still manage like its 1995 and its quietly costing the industry millions. We optimize labor. We track guest satisfaction. We adopt systems that help us stay agile across brands, properties, and markets.

Back of House 52

Back of House Guest Satisfaction Marketing 52

Lodging Magazine

APRIL 6, 2023

Sustainability and ESG (environment, social, and governance) are not only here to stay but, as this national policy demonstrates, leading governments and public authorities around the world are willing to take […] The post Profitability in Sustainability: Improving the Bottom Line With Back-of-House and Guest-Facing Measures appeared first on (..)

Back of House 52

Back of House Magazine 52

Lodging Magazine

JANUARY 7, 2025

There are many educational approaches to grooming potential leaders among hotel staff as well as further developing existing leaders, and one of the more unique methods comes from Valencia Hotel Group. Coming out of COVID, the company started a book club as part of its weekly call for general managers and corporate directors.

Book 69

Book Magazine Back of House 69

Hospitality Net

JUNE 28, 2023

INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced a new partnership with The Hazelton Hotel in Toronto.

Back of House 96

Back of House 96

Hotel Business

OCTOBER 29, 2024

In the hotel industry, guest and employee experiences go hand in hand. And it’s up to the managers on and off property to create a positive working environment for their employees to keep them happy and in-house. There are other areas in the hotel to look for efficiencies but nothing that’s facing the guest.

Scheduling 59

Scheduling Concierge Download Accounting 59

Hotel Owner

APRIL 6, 2023

The Greenleaf Group has received planning permission to deliver a new 106-bed hotel for the budget hotel sector on a high-profile site on the Liffey Quays, Dublin. Currently, McCauley Daye O’Connell Architects has been appointed to design the high-quality landmark hotel building.

Budgeting 105

Budgeting Back of House 105

Hotel Owner

NOVEMBER 29, 2022

The Bankside Hotel has announced the appointment of Philip Steiner as its new general manager. . Steiner began his career at Rome Cavalieri, Italy, having previously studied Hospitality Management at the International Hotel School in The Hague. This was followed by several years with Hilton and then Starwood hotels in The Netherlands.

Back of House 105

Back of House Presentation Hospitality Management 105

Hotel Owner

MARCH 3, 2025

The approved plans include the construction of a new three storey extension to the existing property, providing a small number of additional rooms alongside new back of house facilities for staff. We can now start to plan the build in the coming years with some confidence.

Back of House 52

Back of House 52

Modern Restaurant Management

NOVEMBER 27, 2024

AI usage has also skyrocketed, primarily in the back-of-house. Operators who invest in back-of-house efficiencies like digital inventory tracking and labor forecasting are more likely to win the battle against higher food and labor costs.

Back of House 88

Back of House Catering Budgeting Pricing 88

Horizon Hospitality

DECEMBER 21, 2022

[ Scott Samuels, CEO of Horizon Hospitality shared with Revinate some of the top trends Hotels can expect next year]. The post Top hotel trends: Industry experts predict what’s ahead appeared first on Horizon Hospitality. “…For many hoteliers, a key piece of the technology puzzle is getting their data right.

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Back of House Article Marketing 100

Lodging Magazine

MAY 15, 2024

This makes them more vulnerable to injury or potential assault as they enter guestrooms, closets and storerooms, stairwells, and back-of-house locations. And most of the time, these room attendants, common area cleaners, housemen, and inspectors will be working alone. appeared first on LODGING Magazine.

Housekeeping 115

Housekeeping Back of House Magazine 115

Hotel Owner

JUNE 12, 2023

The Crest Hotels Group has completed a further £250k refurbishment programme at its Shropshire-based hotel, The Park House Hotel. Currently, a significant £250,000 injection of funds has ensured the lounge, bar and restaurant areas have been modernised to “exacting standards” of Crest Hotels.

Back of House 105

Back of House Information 105

Hospitality Net

NOVEMBER 15, 2023

The hotel, owned by Hudson Advisors L.P., and operated by HEI Hotel & Resorts, a leading hospitality investment and management company, received a top-to-bottom refurbishment to upgrade guest rooms, public spaces and back-of-house services to bring the hotel to "like-new" status.

Back of House 104

Back of House 104

Hotel Owner

OCTOBER 14, 2024

“By empowering the guest to manage their own stay, our hotel partners are not only liberated from administrative tasks, they also benefit from faster access to more accurate first-party data, which can drive better efficiency and personalisation,” said Robert Ventura, Technical Product Manager, Guestline. Discover more at guestline.com

Workflow Management 111

Workflow Management Procurement Back of House Book 111

Hotelogix

OCTOBER 25, 2024

Working at a hotel is a lot of work even when there are only a small number of rooms. Hotel housekeeping management software can make a major difference in how effective you are at ensuring productivity and efficiency with your staff. Check out some of the best reasons to make the software part of your hotel’s management plan.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Modern Restaurant Management

APRIL 7, 2021

“And now, with Aspen and Corby leading a great coalition of partners, we have established updated guidelines as restaurants are reopening to the public, thinking of the entire restaurant ecosystem – back of house, front of house, and guests – to make sure that everyone can enjoy restaurants in a safe, healthy way.”

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Back of House Front of House Download Information 169

Hotel Business

MARCH 18, 2025

Choice Hotels International Inc. “With an average 90% brand recognition for both brands, deep expertise in the upper-midscale segment and newly refined brand identitiescombined with the power of Choice Hotels’ franchisee support systemwe’re creating an environment to help drive hotel performance.”

Back of House 59

Back of House Guest Satisfaction 59

Lodging Magazine

JULY 5, 2023

INTELITY announced a new partnership with The Hazelton Hotel in Toronto. The boutique hotel has implemented the INTELITY platform to offer its guests a digital smart-room experience, as well as leverage INTELITY’s GEMS staff-facing tools for its back-of-house operations.

Back of House 75

Back of House Magazine 75

Hospitality Net

FEBRUARY 2, 2024

It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff. It’s about exchanging information, but also building relationships, understanding guest needs, and ensuring an effective workflow within the hotel team.

Communication 96

Communication Front of House Back of House Information 96

Hotel Business

SEPTEMBER 12, 2024

The company also will oversee a $9-million renovation project to upgrade guestrooms, public space, restaurant and back-of-house items. Once completed, the hotel will achieve ‘like-new’ status, effectively making it the newest hotel in the market in the past few years.”

Back of House 109

Back of House Marketing 109

Hotel Owner

DECEMBER 22, 2022

By tapping into these market trends, incorporating small service differentiators and key messages across marketing efforts, hotels can maximise their potential to increase staycation bookings as flight costs continue to remain high. Hotels can highlight key tourist attractions across all digital marketing touchpoints.

Back of House 111

Back of House Book Blog Customer Service 111

Hotel Business

APRIL 16, 2024

Toast , the digital technology platform built for restaurants, has collaborated with Choice Hotels International to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Cambria and Radisson hotels will also use Toast Payments.

Back of House 115

Back of House Beverage Operations Guest Satisfaction Server 115

Mary Gostelow

MARCH 5, 2025

Some hotel memories are headlined by smiles and thats certainly the case at Raffles Jaipur. What beams, below, from the new hotels GM, Binny Sebastian. Then, in the middle of 2024, he opened an adjacent hotel, connected back-of-house and by an exterior walkway. What a welcome from the moustachioed doorman above.

Back of House 52

Back of House Book 52

Boutique Hotelier

NOVEMBER 17, 2022

Strand Palace hotel in London has announced it will give staff a one-off £500 support payment to help with the rising cost of living. The hotel says that more than 200 full and part-time staff members will receive the payment, which is part of a wider support package being put in place for employees.

Back of House 82

Back of House Training Hospitality Management 82

Boutique Hotel News

NOVEMBER 14, 2022

Serviced apartments topped the chart as the most attractive UK asset class, followed by hotels and student housing. At our own event hosted at the House of Lords , we discussed how the rising cost of debt and limited stock are compounding deals, and this message has been echoed at other events too.

Events 162

Events Front of House Back of House Book 162

Hospitality Net

OCTOBER 23, 2023

Wellness is at the forefront in 2023, both as a back-of-house means to retain talent and for the front of house as a way to support higher rates or grow ancillary spend. For this article, the focus is on the latter of these two as our thesis is that wellness as a profit center will come to rival the rooms ledger for many brands.

Front of House 75

Front of House Back of House Article 75

Hotel Owner

OCTOBER 2, 2024

While making the case for the economic and societal benefits the industry brings, the commercial and regulatory challenges across the ESG spectrum for hotels are now significant. So how can hotel owners, operators and investors respond to these challenges? Food waste is another area where we have seen significant progress.

Information 105

Information Back of House Guest Satisfaction Communication 105

Hotel Business

DECEMBER 18, 2023

The updated prototype enhances hotel construction efficiencies, modernizes exterior facades while using easier to install materials and methods, improves back-of-house operational efficiency, and enables the implementation of key Energy Conservation Measures (ECMs). IHG has released the Formula Blue 2.2

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Back of House Brand Management Marketing 105

Lodging Magazine

JANUARY 7, 2025

Hotel operators who offer this added value in their management-level roles thus gain an advantage in attracting and retaining these professionals, who tend to have more options in the current job market. Candidates for hospitality positions at the leadership level have already demonstrated themselves to be driven in their careers.

Marketing 59

Marketing Magazine Back of House 59

Hotel Business

JANUARY 15, 2025

Together, G6 Hospitality and HotelKey will work on optimizing hotel operations, streamlining processes and creating seamless guest experiences across the G6 portfolios. Sam Patel, CEO, Natson Hotels, commented, “Our G6 franchisees are absolutely thrilled about the partnership between OYO and HotelKey.

Events 59

Events Property Management Back of House Marketing 59

Hotel Business

FEBRUARY 25, 2025

Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.

Reservations 59

Reservations Book Communication Pricing 59

Lodging Magazine

OCTOBER 10, 2022

NEW YORK—Infor announced that Fontainebleau Las Vegas will partner with Infor to implement front- and back-of-house hospitality solutions to automate business functions.

Back of House 72

Back of House Information Magazine 72

Hotel Owner

OCTOBER 23, 2023

Valor Hospitality has unveiled a new development programme in partnership with Inspiro Learning to enrich the skills and lives of team members across its UK portfolio of hotels. This comes as the number of apprentices in the hospitality industry has risen each year, with 7,630 apprentices studying for a qualification in 2021/22.

Front of House 93

Front of House Back of House Customer Service Accounting 93

Hotel Owner

OCTOBER 23, 2023

The Global Hotel Alliance (GHA) has announced a stellar year in 2023, with year-to-date revenue reaching $1.7bn (£1.39bn) , a remarkable 101% increase compared to the same period in 2022. GHA, an alliance of independent hotel brands operating across 100 countries, credited its robust performance to strong results in Q3.

Front of House 97

Front of House Back of House 97