Hotel Business

MARCH 18, 2025

Adopted in more than 140 properties, including in Nashville; Huntsville, AL; and Fort Myers, FL, the prototype increased guest satisfaction scores compared to previous designs, the company reports.

Back of House 59

Back of House Guest Satisfaction 59

Modern Restaurant Management

DECEMBER 14, 2023

Hygiene impacts both staff and guests and providing better hygiene has been proven to improve their experiences. Breaking up your workflow across front of house, back of house, and restrooms can help your staff confidently deliver a great meal and a memorable guest experience. Here are my tips for back of house: 1.

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Front of House Sanitation Back of House Guest Satisfaction 100

Hotel Business

APRIL 16, 2024

Enabling staff to process room charges directly from the handheld point of sale (POS) devices, this collaboration will help allow operators to drive food and beverage sales, increase kitchen efficiency and improve guest satisfaction. Cambria and Radisson hotels will also use Toast Payments.

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Back of House Beverage Operations Guest Satisfaction Server 115

Hotelogix

OCTOBER 25, 2024

This includes guest rooms, public areas, and back-of-house spaces. The primary goal of housekeeping is to ensure that guests have a comfortable and enjoyable stay by providing a clean environment. One of the most common guest complaints at hotels revolves around dirty or unprepared rooms.

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Housekeeping Guest Satisfaction Training Communication 130

Hotel Business

SEPTEMBER 23, 2024

The post Watch Now! Smart Technology: Solutions for Higher Profitability and GS Scores appeared first on hotelbusiness.com.

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Guest Satisfaction Back of House 94

Hotel Business

JUNE 15, 2023

SMARTLINEN enables hotels to make their linen smart, providing automated inventory management, greater efficiencies and improved guest satisfaction, according to the company. The linen tracking solution saves hotels money by offering real-time tracking and more efficient purchasing.

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Guest Satisfaction Information Back of House 98

Hotel Business

NOVEMBER 27, 2023

The guest gets that call before they check out and receive a guest satisfaction survey. I see maintenance already closed it out. Is everything good?’ Then you’re also going to get a manager follow-up.” All that’s going to be handled right then and there,” said Haas. And that’s what I love about it.”

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Maintenance Communication Information Guest Satisfaction 111

Hotel Business

AUGUST 1, 2023

Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Network reliability and coverage: Ensuring consistent, reliable network connectivity is not only crucial for guest satisfaction, but more importantly, it affects safety.

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Maintenance Guest Satisfaction Communication Back of House 98

Hotel Owner

OCTOBER 2, 2024

This is a ‘back of house’ change that the customer neither sees nor needs to be aware of, except perhaps as part of a positive marketing message if the hotel/restaurant has waste reduction figures to be proud of. Sustainable brands are focused on reducing the embodied carbon (i.e. the carbon intensity of the operations).

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Information Back of House Guest Satisfaction Communication 105

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.

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Communication Guest Satisfaction Concierge Housekeeping 64

Hotel Business

OCTOBER 10, 2024

The new, proprietary business analytics platform enables company leaders to make data-driven decisions that drive revenue growth, optimize financial performance, enhance guest satisfaction and boost employee engagement, according to the company.

Guest Satisfaction 59

Guest Satisfaction Book Back of House Marketing 59

Hotel Business

OCTOBER 12, 2023

A next-generation business intelligence platform, announced this year, is enabling hotel owners and operators with the data and analytics they need to improve revenue, profit and guest satisfaction. The post MDO acquires HelloGM appeared first on hotelbusiness.com.

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Guest Satisfaction Document Budgeting Accounting 64

Hotel Business

NOVEMBER 9, 2022

These include hiring talent with complementary skillsets that don’t have a background in hotels and hospitality, investing in automation software for back-of-house tasks and implementing creative pay or work structures. Guest expectations are at an all-time high.

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Back of House Budgeting Guest Satisfaction Housekeeping 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. It can help improve guest satisfaction and operational effectiveness and enable you to land hotel management roles abroad with high pay.

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 10, 2023

What are back-of-house positions? These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue.

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Travel and Tourism Front of House Back of House Hospitality Management 52

Revenue Hub

DECEMBER 8, 2023

Automation technologies make a difference in hotel operations and efficiency to streamline back-office tasks such as inventory management, accounting, and payroll processing. Beyond transforming back-of-house financial duties and front-of-house guest interactions, AI and automation can also optimize the sales process.

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Travel and Tourism Procurement Maintenance Information 109

Hotel Business

MARCH 26, 2024

Key efficiency drivers include strategically placed back-of-house spaces; easily movable furniture; ample AC and USB outlets; and easy-to-clean surfaces. “It It was exciting to work with Choice on the Sleep Inn Scenic Dreams prototype,” said David Burton, president, Burton Hotel Group and owner of the Sleep Inn & Suites Round Rock.

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Back of House Guest Satisfaction 59

Hotel Business

AUGUST 11, 2023

The integration optimizes hotel operations, allowing real-time cross-departmental collaboration between front-of-house, housekeeping and engineering to efficiently manage guest requests, improve guest satisfaction and achieve prime operational visibility and accountability, according to the company.

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Front of House Housekeeping Guest Satisfaction Accounting 52

Synergy Suite

MARCH 20, 2024

Even in the smallest of restaurants, the front of house requires a well-oiled machine of various individuals who each have specific roles to ensure the smooth running of operations. For any restaurant owner or manager, understanding and managing front of house operations is crucial to the overall success of the business.

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Front of House Back of House Server Customer Service 52

Hotel Business

MAY 18, 2023

This feature is part of Hotel Effectiveness’ larger suite of labor management software solutions designed to help hotels optimize costs, leverage contract labor, streamline operations and improve guest satisfaction. It gives autonomy to the associates to manage their schedules and helps take the pressure off their managers.

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Scheduling Guest Satisfaction Accounting Back of House 52

Les Roches

SEPTEMBER 16, 2024

Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. Their ultimate aim is to resolve issues and improve overall service standards, ensuring guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

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Training Customer Service Communication Guest Satisfaction 52

Hotel Business

JUNE 15, 2023

Enhance customer experience beyond the stay Hotels routinely track guest satisfaction by asking them to assess staff friendliness, room cleanliness, food quality, facility safety, WiFi speed and more. Achieving desired levels of unit growth, however, requires going beyond these metrics.

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Strategic Planning Guest Satisfaction Book Back of House 59

Hotel Business

MAY 11, 2023

Data analytics and personalization: Leveraging data analytics tools to gain insights into guest preferences and behavior can help hoteliers tailor their services and marketing strategies. Investing in data-driven personalization can lead to higher guest satisfaction and repeat business.

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Communication Concierge Training Information 64

The Restaurant Times

MARCH 14, 2022

Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH). On the other hand, the BOH operations refer to the activities taking place at the back of the restaurant, such as the kitchen, the office, the employee area, etc. Streamlining Restaurant Operations.

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Training Front of House Back of House Guest Satisfaction 52

Synergy Suite

MARCH 21, 2023

The system typically integrates with other restaurant software, such as the POS system, to ensure accurate tracking of guest activity and seamless communication between front-of-house and back-of-house operations. It allows restaurants to manage reservations, track table status, and streamline guest communication.

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POS Systems Reservations Communication Demo 52

Modern Restaurant Management

FEBRUARY 25, 2020

” Pillsbury, which offers an extensive line of baking mixes and ready-to-bake items, strives to help foodservice operations maximize their back-of-house labor and turn out high-quality, scratch-like baked goods.

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Front of House Marketing Scheduling Back of House 139

Hotel Business

JULY 13, 2023

“Furthermore, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system (PMS) and Nuvola has the potential to improve the guest experience and increase the hotel’s guest satisfaction score.”

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Book Communication Information Back of House 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

DECEMBER 21, 2023

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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Communication Information Presentation Front of House 59

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. .” ” Restaurants using TableSafe’s payment platform turn tables six to ten minutes faster.

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L&D Sanitation Marketing Download 176

Modern Restaurant Management

MARCH 11, 2025

This speeds up service and improves order accuracy, leading to higher customer satisfaction. By leveraging smart digital solutions, restaurants have the freedom to do what they want to do—streamline operations, increase revenue, and enhance guest satisfaction without needing a massive workforce.

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POS Systems Marketing Server Communication 188

Modern Restaurant Management

AUGUST 19, 2020

Their meals are prepared quickly and consistently with significant automation in the back of house, delivered to the table robotically, and the bills automatically deducted from their accounts as they walk out the door. It's a small step to having a group of friends walk into a dining room served by multiple brands.

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Sanitation Budgeting Health & Safety POS Systems 227

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Furthermore, intent to return scores are almost at the levels they were immediately before the virus outbreak back in March.

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Travel and Tourism Sanitation Marketing Training 167

Hotel Business

JANUARY 16, 2025

For instance: Service elevators placed strategically within a site minimize disruption to guest-facing areas. Back-of-house pathways designed for efficiency ensure swift operations while remaining discreet. Offering digital concierge services to maximize convenience for the guest.

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Strategic Planning Concierge Back of House Guest Satisfaction 59