The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

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Front of House Server POS Systems Reservations 52

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. Capacity management provides critical real-time data to your front-and-back-of-house to balance incoming orders whether they are made on-premise or come in through off-premise ordering channels.

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Back of House Front of House Information Reservations 189

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

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Training Front of House Sanitation Back of House 179

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

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Modern Restaurant Management

MAY 8, 2024

The results give the green light for certain restaurants to introduce more front-of-house automation. Restaurant leaders already recognize that conflict, and that awareness is driving the rise of fully-automated restaurants as well as increased investment in automation and deprioritization of front-of-house hiring.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JUNE 2, 2021

Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item. By integrating perks and incentives in real-time, order sizes and cheque sizes increase. These opportunities not only increase cheque size but also provide a much better customer experience.

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Modern Restaurant Management

DECEMBER 17, 2024

We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems. Now, this revolution is extending to the back-of-house.

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Marketing Pricing Customer Service Catering 167

7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. Think of a way to get at the core of an idea and present it quickly. Frequently asked questions.

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Scheduling Training Front of House Back of House 158

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. I was cooking for a very long time before I actually presented my food to anyone because I didn’t have TV-level production for my food content. It was half back-of-house, half front-of-house.

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Front of House Events Catering Back of House 130

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. Clear communication between front-of-house and back-of-house staff is also vital for efficient service.

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Scheduling Reservations Communication Training 158

7 Shifts

DECEMBER 8, 2020

Have a cocktail or menu competition The next time you are changing up your menu, open up a slot for an item that will be created by a member of your kitchen or front of house staff. For the front-of-house, a cocktail or coffee drink. For your kitchen team, this could be a signature burger or sandwich special.

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Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

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Front of House Back of House Server Customer Service 52

LimeTray

FEBRUARY 12, 2025

Get deeper insights with LimeTrays order analytics, as presented in the screenshot below. Toast POS Toast is a highly-rated restaurant POS monitoring system that integrates front-of-house and back-of-house operations. Track customer orders, average basket size, repeat rates, and top products.

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POS Systems Front of House Back of House Information 52

7 Shifts

DECEMBER 27, 2019

Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. Ask colleagues for referrals, reward employees for recommending talented friends, and be present at hiring fairs.

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Server Training Front of House Back of House 144

EATER

FEBRUARY 18, 2021

For those who are at above-average risk for severe COVID-19, or who care for someone in this category, following this guidance can present a seemingly impossible choice. No Us Without You is a Los Angeles nonprofit that provides food security for some 1,500 families of undocumented back-of-house workers who have lost work due to the pandemic.

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Front of House Server Catering Scheduling 116

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. General maintenance Restaurant management requires being ever-present and extremely attentive. This calls you to always lead by example and foster a sense of team camaraderie that carries over even when you're not present.

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Scheduling Front of House Training Customer Service 158

7 Shifts

SEPTEMBER 20, 2021

Not to mention, that's before you send it out to your team (a process unto itself) and have to make those always-present adjustments. You know the mix of front-of-house and back-of-house roles you require for every shift. What can 7shifts do for you? Try 7shifts for Free. Unequal shift distribution.

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Scheduling Server Accounting Front of House 148

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.

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Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. Capacity management provides critical real-time data to your front-and-back-of-house to balance incoming orders whether they are made on-premise or come in through off-premise ordering channels.

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Back of House Front of House Information Reservations 88

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. However, as front of house operatives, reservation agents should also be willing to assist guests with other queries. Front of house manager. Table of contents. Reservation agent.

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Maintenance Concierge Front of House Budgeting 72

Synergy Suite

OCTOBER 28, 2024

This article will delve into the essentials of mastering restaurant SOPs, offering checklists to benefit every aspect of your operation, including front-of-house and back-of-house prep, kitchen operations, and employee training. What Is Standard Operation Procedure (SOP)?

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Customer Service Front of House Back of House Training 52

The Restaurant Times

SEPTEMBER 16, 2021

Technology presents unique solutions for restaurants to differentiate themselves and for owners to run their businesses more efficiently. In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise.

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POS Systems Front of House Back of House Accounting 52

Revenue Hub

DECEMBER 8, 2023

Automation technologies make a difference in hotel operations and efficiency to streamline back-office tasks such as inventory management, accounting, and payroll processing. Beyond transforming back-of-house financial duties and front-of-house guest interactions, AI and automation can also optimize the sales process.

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Travel and Tourism Procurement Maintenance Information 109

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. Let’s go over four key front-of-house roles. These are strategic jobs that require overseeing kitchen staff, food production and front-of-house teams.

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Front of House Server Back of House Training 52

EATER

DECEMBER 21, 2020

It’s notable that Chang’s acknowledgement of this incident, complete with the benefit of hindsight, is presented to the reader as a lesson about how his anger affected the restaurant’s guests. Still, being presented with my private life was gutting. Word had, I suspected, gotten around, as it does in New York restaurants.

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Accounting Book Front of House Server 145

7 Shifts

NOVEMBER 12, 2020

During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Eventually, the mentors should take a back seat and let the trainees interact with customers.

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Training Customer Service Communication Information 122

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do.

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Scheduling Server Communication Sanitation 148

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Management has a crucial role in the success of a business.

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Front of House Scheduling Communication Bookkeeping 52

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training.

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Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. General maintenance Restaurant management requires being ever-present and extremely attentive. This calls you to always lead by example and foster a sense of team camaraderie that carries over even when you're not present.

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Scheduling Front of House Training Customer Service 78

Restaurant Engine

MARCH 13, 2024

This may show up in a variety of areas, including: Point of sale systems Payroll Back of house Front of house Digital menus Contactless ordering Mobile apps Reservations Pay at the table. Trend: More Technology Like with most everything, there is a trend toward technology in food service.

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Front of House Customer Service Information Back of House 52

Modern Restaurant Management

AUGUST 5, 2020

” General Mills Foodservice, which partners with restaurants to provide back-of-house products, recipe inspiration and culinary support, created the contest to celebrate the creativity and passion of independent operators.

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Server Marketing Bookkeeping Document 210

The Restaurant Times

MARCH 7, 2023

The aim is to observe how chefs prepare and present their meals regularly, not only when serving a food critic. Cleanliness Keeping your Front-Of-House and Back-Of-House clean is crucial to providing your customers with a wonderful dining experience.

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Front of House Procurement Back of House Training 52

SiteMinder

DECEMBER 21, 2023

It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff. It includes emails, Slack, texts, PowerPoint presentations or notes for references, info sheets on the wall and so on. This can be helped by the way they dress and are presented too.

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Communication Information Presentation Front of House 59

Modern Restaurant Management

MARCH 11, 2020

We’re also supporting operators with the right tools to help front-of-house staff sell new menu items and deliver the highest-quality experience every day.” The new Tipping Point resources include server tip cards, back-of-house posters and 30-second videos for every Scoop item included in Tipping Point.

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Procurement Marketing Scheduling Events 154

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. It might sound ordinary now, but back then, it was nothing short of revolutionary.

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