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What are back-of-house positions? Summary Whether you’re interested in working front-of-house with customers or prefer to be back of house, the career options in hospitality and tourism are vast. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility.
Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-houseoperations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.
Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the frontdeskoperations, including reservations, guest inquiries and room assignments.
Frontdeskoperations. This functionality will allow a front-desk manager to view and update room reservations, check guests in and out, and process payments. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team. Guests want a seamless check in experience.
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