Hotel Business

MAY 16, 2023

When thinking about hotel operation automation, you can break things out into three main buckets: front desk, operations and guest experience. For the front desk staff, a cloud-based PMS simplifies the day-to-day experience and automates more manual tasks—freeing up your team to take care of guests.

Front Desk Operations 96

Front Desk Operations Property Management Book Accounting 96

Hotel Business

NOVEMBER 10, 2022

Cloudbeds’ customers will have the option to streamline front desk operations such as viewing a guest’s name when they call the front desk, setting voicemail options for extensions, providing housekeeping codes and calling accounting for billing room calls.

Front Desk Operations 52

Front Desk Operations Housekeeping Communication Accounting 52

Les Roches

AUGUST 10, 2023

What are back-of-house positions? Summary Whether you’re interested in working front-of-house with customers or prefer to be back of house, the career options in hospitality and tourism are vast. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

OCTOBER 11, 2022

Front desk operations. This functionality will allow a front-desk manager to view and update room reservations, check guests in and out, and process payments. Housekeeping. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

SEPTEMBER 16, 2024

Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52