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Think Simplicity , a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, has partnered with hospitalitymanagement platform Cloudbeds. By integrating with the PMS solution, Think Simplicity gains exposure to a broader independent brand hotel category.
There are various career pathways in hospitality and tourism, with different roles and levels of responsibility. What are back-of-house positions? Hospitalitymanagement encompasses a wider range of services and sectors such as restaurants, tourism and event planning.
Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the frontdeskoperations, including reservations, guest inquiries and room assignments.
Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-houseoperations. Those with a degree in hospitalitymanagement and industry experience may have higher earning potential.
To familiarise staff with the operational aspects of the hospitality industry, including frontdeskoperations, housekeeping standards, and food and beverage management. To train employees on the use of hotel management software, like SiteMinder, for improved efficiency and data management.
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