Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

MAY 31, 2021

Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. Customer Service. Customer service can make or break a guest experience. Service Model. Upon returning with drinks, servers ask if the party is ready to order.

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Server Scheduling Portion Control Customer Service 145

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant. A busy staff means productive staff, which is good for business.

Back of House 88

Back of House Training Procurement Server 88

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. This could involve calming the customer, offering solutions, or processing a refund.

Training 78

Training POS Systems Server Customer Service 78

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

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Server Training Front of House Back of House 144

7 Shifts

JANUARY 14, 2020

For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Front-of-house staff know your customers really well and back-of-house staff know your menu really well. Turn these values into actions.

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Server Front of House Communication Training 146

Synergy Suite

MARCH 20, 2024

Front of house staff also work closely with kitchen employees to ensure that orders are delivered promptly and accurately. In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations.

Front of House 52

Front of House Back of House Server Customer Service 52

Synergy Suite

NOVEMBER 1, 2024

The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. What BOH Means in a Restaurant In the restaurant industry, “BOH” stands for “back of house,” the foundational area where the core culinary activities occur.

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Front of House Back of House Scheduling Server 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. It enables data to be retrieved from distant servers via the cloud. Online Payments .

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POS Systems Server Information Front of House 98

Modern Restaurant Management

JANUARY 8, 2024

We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators. Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server.

Scheduling 148

Scheduling Server Communication Sanitation 148

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. And they stay with their employers longer.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

EATER

APRIL 28, 2023

Just regular people skills, customer service. It was half back-of-house, half front-of-house. Being well-rounded in restaurants — having management skills and server skills, along with cooking skills — is really important. What were the most important skills that got you to this point?

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Front of House Events Catering Back of House 130

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

OCTOBER 1, 2024

Offer multiple payment options, including contactless and mobile payments, to cater to different customer preferences. Enhance customer service through efficient staffing Efficient service starts with having the right number of staff during peak hours.

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Scheduling Reservations Communication Training 158

EATER

APRIL 27, 2021

And speaking about the health risks, a lot of servers and back of house employees weren’t prioritized for vaccines. It increases employee morale and longevity and customer service, their excitement to work, their willingness to stay, their ability to upsell goes up when they’re paid better. That’s right.

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Server Front of House Training Back of House 116

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

The Restaurant Times

JUNE 18, 2021

For a fast-food restaurant chain, quick service and optimized order management is crucial. Improving the order preparation time, decreasing the customer turnaround time, and ultimately improving customer service have also been key priority areas for the company. . Cockpit and Server App . Vikash Bisht.

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Front of House Back of House Server Definition 59

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

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Front of House Customer Service Marketing Concierge 117

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel manager. Hotel receptionist. Hotel porter.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

DECEMBER 21, 2022

"In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house. Not only will restaurants tap into AI to increase operational and order efficiencies, but they will also need to evaluate their tech stacks and customer service capabilities as a whole.

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Pricing POS Systems Front of House Marketing 197

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Strengthen Weak Restaurant Culture.

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Scheduling Communication Training Customer Service 113

The Restaurant Times

MARCH 10, 2023

These are the top FOH positions that you’ll need the perfect person for: Manager: The general manager (GM) is responsible for managing the entire restaurant staff , which includes the front and back of house personnel, but they are frequently found in the dining area. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Les Roches

DECEMBER 28, 2023

Server Servers have direct communication with customers. Tactful, attentive service can transform ordinary meals into exceptional experiences. Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff.

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Front of House Server Back of House Training 52

Modern Restaurant Management

JANUARY 3, 2024

For example, a guest shouldn’t be forced to order items via mobile device if their server is in plain sight. – Christine Schindler, CEO, PathSpot The age of automation and reimagining customer service in restaurants is here. Hospitality in large part is dependent on this balance.

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Pricing Marketing Catering Front of House 132

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

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POS Systems Accounting Front of House Server 69

7 Shifts

OCTOBER 20, 2022

One of the most significant changes occurred in 2018 when the Department of Labor ruled that back-of-house employees like cooks and dishwashers are eligible to be included in the tip pool. This means servers who serve food and provide table service, bartenders who make and serve drinks, or bussers who clear tables, etc.),

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Article Server Information Document 78

Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

DECEMBER 31, 2019

To that end, while technology and automation will play an increasing role in restaurant operations, we’re focusing on back-of-house technologies that make our employees’ jobs easier so they can focus on our guests. David Cantu, Cofounder and Chief Customer Officer at HotSchedules, Now Powered by Fourth.

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POS Systems Marketing Training Pricing 138

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. The customer has to wait for a long time for food. To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. There is no need for a server to take orders.

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Front of House Back of House Server Blog 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Restaurant employee (host, server etc.): Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Restaurant employee (host, server etc.): Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

FEBRUARY 21, 2023

Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information. This data can be used to provide personalized recommendations, targeted marketing campaigns, and enhanced customer service. This ensures optimal table utilization and reduces customer wait times.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

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Portion Control Scheduling Pricing Training 52